Ratings based on 19 Verified Reviews

4.0 out of 5
100% of guests recommend
3.6 Room cleanliness
Orbitz Verified Reviews
3 out of 5
by A verified traveler

Older Home - Rundown

Posted Apr 10, 2020 on HomeAway
The house is older and needs way more updates than the owner can keep up with. If you don't mind the bathroom mold in the showers with an attempt to cover it up, go for it. The dead bat, hair in the shower and bugs on a bed sent some of our renters to a hotel on the first night. That should tell you enough.
4 out of 5
by A verified traveler

First time trying vebo

Posted Dec 16, 2019 on HomeAway
Inside stairs are steep rooms very spacious and clean especially considering the age of the home kitchen well stocked
1 out of 5
by A verified traveler

Not was I expecting.

Posted Dec 16, 2019 on HomeAway
This house is located in a very nice area. However, a lot of fixtures were broken. The back door was partially held by duct tape. She had written notes all over the house to let you know that if you did a certain thing it would somehow create an issue. For example, in the upstairs master bedroom - inside the restroom it read, “please keep curtain inside shower because if water leaks to the downstairs washer & dryer area it will be very dangerous.” Maybe she should do some maintenance to the house. Not to mention, she had roach/bug traps around the house and underneath the refrigerator. I will not rent from this owner again.
Comment from Hotel Management
Apr 3, 2020 by VrboOwner, Hotel Management
I don’t think you memorized well or understand what my note reads. There is a vent on the bathroom floor, if water is brought out from the shower stall, water goes down directly to downstairs through the vent. What maintenance are you suggesting here? Do you even understand what this vent is for? If I cover this vent, this bathroom will not have HVAC airflow anymore. Also, whether there are bugs roaches or not, I always buy roaches baits for all my rental properties because most renters don’t care and leave the floor with food droppings. If the cleaning is not done immediately, bugs and roaches and ants have a great sense of smell and will find their way into the house. The duct tape was put there to avoid clothes be scratched against the aluminum strip. Your group destroyed my vinyl kitchen floor by putting down a hot pan. Your group was not honest because you didn’t tell me. When people damage other people’s properties while renting, they usually keep it quiet hoping they can get away, Luckily my cleaning crew spotted the burned mark on the day you left. More luckily you bought the damage protection insurance so I can file a claim. Still it is a headache now to rip the entire kitchen floor to have it replaced. Another project in my already hectic schedule! I also found a cracked ceiling light glass dish cover, I guess your group tried to replace a light bulb but accidentally cracked the dish cover. Since I bought a new cover for only $7., I did not inform you of this damage. It is people like your group that contributes to the constant minor damages that we can not catch up with!
5 out of 5
by A verified traveler

Perfect location for NASCAR fans

Posted Sep 25, 2019 on HomeAway
We came into town for the NASCAR race and couldn’t be anymore pleased. This VRBO was in a perfect location minutes from the track and other local attractions. The owner was very accommodating and rules were made very clear and easy to follow. Would recommend to anyone!
5 out of 5
by A verified traveler

Large home lovely owner

Posted Aug 27, 2019 on HomeAway
Large home , Charmaine was very attentive to our needs and made herself available for any of our needs. We enjoyed our stay!
Comment from Hotel Management
Apr 3, 2020 by VrboOwner, Hotel Management
Gina was a responsible guest and respectful. Love to host her next time!
4 out of 5
by A verified traveler

Great place for our large group. Very communicative owner

Posted Jan 1, 2019 on HomeAway
Our large group was in town for a festival, and this house worked out perfectly for us. The owner was very helpful and easy to contact throughout our stay. As the listing mentions, it's an older building, but the owner was very communicative about any quirks and our stay was quite comfortable.
4 out of 5
by A verified traveler

House was just as described

Posted Dec 10, 2018 on HomeAway
We had 10 people in this house and it was more than big enough it has 2 living room type spaces which was nice.The rules where nicely typed up in the binder plus extra reminders around the house in case you forgot them.House was clean and neat.
5 out of 5
by A verified traveler

Great House. Awesome LandLord

Posted Oct 12, 2018 on HomeAway
We had a blast staying in this house. Big house with a lot of space. Great place for crowd of 10 ppl. Great place to build memories. I like the fact that it was very easy to work with the LandLord of the property. She made sure we were okay. I would highly recommend this place to my close friends and family.
Comment from Hotel Management
Apr 3, 2020 by VrboOwner, Hotel Management
Thanks! I was so surprised when you said your group stayed in my other houses in the past two years under different booking names. And I was so happy to see familiar faces when your group arrived. I will see you next year!
5 out of 5
by A verified traveler

Excellent experience in Richmond!

Posted Sep 21, 2018 on HomeAway
Charmaine's house is wonderful! We were pleasantly surprised by the shaded (and fenced in!) backyard that was the perfect size for the kids to run around and stay within sight, and for cornhole, frisbee and bocce when they went to bed. Everything was exactly as pictured. Charmaine was in contact when we checked-in to ensure all was well (it was :o). We will definitely be staying here on our next family trip to Richmond!!
Comment from Hotel Management
Apr 3, 2020 by VrboOwner, Hotel Management
Thank you Matt! I thought you would either write a grudge review or like most people who enjoy to use social media to attack anyone or anything that goes public just because they can have a feeling of winning/justification by doing so. Because of the cleaning worker issue while I was out of town, I did not expect you to write a good review anyway LOL. You actually brought your own linens and enjoyed the stay. Later the cleaning worker explained to me she fainted and went to E.R. so she did not finish the house. You made me smile, thanks!
4 out of 5
by A verified traveler

Great value

Posted Jul 17, 2018 on HomeAway
Older and being fixed up but everything we needed. Thank you so much for he great stay