6/10 Okay
Tommy
Traveled with group
Feb 19, 2025
Disliked: Cleanliness, property conditions & facilities
The buffet was great, but the room was moldy, and we had to request a room change. We had two rooms in total, and the lock on the second room’s door was broken—it was never fixed.
Be aware that you cannot bring food or drinks into your room, and if you’re caught, there’s a $200 USD fine. This means bringing your own alcohol is strictly prohibited, which is ridiculous considering we’re paying to stay at a resort, not a prison.
The staff was friendly and helpful, but the hotel itself is in serious need of maintenance. It also looks like half of it is still under construction. We stayed in the “Luxury Tower,” but the only luxury aspect was the balcony view of the beach.
If you’re expecting a five-star experience, lower your expectations to a 2-3 star level, and you’ll be fine. Good luck!
Tommy
Stayed 2 nights in Feb 2025