2/10 Terrible
Jianwei, Frederick
Traveled with partner
Feb 19, 2025
Disliked: Amenities, property conditions & facilities
Don’t stay in this hotel! Bad service, bad location (next to airport and far away from city center). Bedroom is very small without chair and desk. Bathroom is so small and it is hard to turn around inside.
Front desk is very mean and not honest. During check in, I was assigned to a room across the elevator and next to lobby. I requested to have a different room, but front desk woman told me it was fully booked and Expedia/Orbitz assigned this room to me and there was nothing she could do. I said my reservation didn’t have the assigned room number and requested to talk with supervisor. Supervisor said he could assign the same type of room to a different floor for extra $140, because I made the reservation on Expedia. I refused to pay and supervisor didn’t change the room. The room was noisy and I couldn’t sleep. Definitely not worth the money. I will complain to Orbits after getting back to US.
Jianwei
Stayed 2 nights in Feb 2025