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Hotel Universel

3.0 star property
Hotel with free parking, steps from Laval University

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Universel

Spa
Indoor pool
Spa
Spa
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Pool
  • Gym

Explore the area

Map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Laval University
    ‪1 min walk‬
  • PEPS
    ‪11 min walk‬
  • Place Sainte-Foy
    ‪2 min drive‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪13 min drive‬

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Room options

View all photos for Prestige Room, 2 Queen Beds

Prestige Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Prestige Room, 2 Queen Beds

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building) | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Studio (Unilofts Building)

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Jetted Tub

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Prestige Plus Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Prestige Plus Room, 2 Queen Beds

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Kitchenette

Standard Room, 1 Queen Bed, Kitchenette | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Kitchenette

  • 390 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

  • 390 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Indoor pool

Ambassadeur Hotel

Pool
Spa
Pet friendly
Kids pool
7.6 out of 10, Good, (2158)
The price is $94
per night
$112 total
includes taxes & fees
Feb 6 - Feb 7
Ambassadeur Hotel

About the neighborhood

Québec City

Located in Sainte-Foy-Sillery-Cap-Rouge, Hotel Universel is adjacent to Laval University and within a 10-minute walk of other popular attractions like Cegep de Sainte-Foy. This 3-star hotel welcomes guests with 182 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Laval University - 1 min walk
  • PEPS - 11 min walk
  • Laurier Quebec - 3 min drive
  • Laval University Hospital - 5 min drive
  • Les Galeries de la Capitale - 7 min drive

Getting around

  • Quebec Sainte-Foy Station - 16 min drive
  • Quebec City Jean Lesage Intl. Airport (YQB) - 15 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪McDonald's - ‬11 min walk
  • Boston Pizza
  • ‪Shaker Cuisine & Mixologie Québec - ‬5 min walk
  • ‪ThaiZone - ‬5 min walk

About this property

Hotel Universel

Hotel with free parking, steps from Laval University
Hotel Universel features a nightclub, an indoor pool, and a gym. You can take advantage of free parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and a business center.
Guests can expect free WiFi and plasma TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, free long-distance calls, and free local calls are other standard amenities.
Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 15 to 20 for adults and CAD 15 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for English breakfast: approximately CAD 15 to 20 for adults, and CAD 15 to 20 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
  • Check-in: 4 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 006160, 2025-12-31

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Hotel Registry Number: 006160
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Frequently asked questions

Is free cancellation available at Hotel Universel?

Hotel Universel provides free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Universel?

As of Jan 23, 2025, prices found for a 1-night stay for 2 adults at Hotel Universel on Feb 2, 2025 start from $79.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hotel Universel?

This hotel is situated in Sainte-Foy-Sillery-Cap-Rouge within a short 11-minute walk of PEPS. You'll also find Aquarium of Quebec and Quebec Cruise Terminal within a short drive.

Will I be able to park at Hotel Universel?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Hotel Universel have a casino?

No, Hotel Universel doesn't have a casino.

Is there an indoor pool at Hotel Universel?

Yes, this hotel has an indoor pool.

Is Hotel Universel good for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Hotel Universel?

Yes, some guestrooms at this hotel feature private indoor spa tubs.

Does Hotel Universel have a restaurant that serves breakfast?

Yes, Hotel Universel serves an English breakfast for a surcharge on weekend mornings at Boston Pizza Restaurant.

Does Hotel Universel allow pets to stay free of charge?

No, pets aren't allowed at Hotel Universel though service animals are welcome.

Are there connecting rooms at Hotel Universel?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Universel?

The closest major airport to Hotel Universel is Quebec City Jean Lesage Intl. Airport (YQB), which is 7.1 mi away (15 minutes by car).

Are there rooms with balconies that I can book at Hotel Universel?

No, there aren't any guestrooms with balconies at Hotel Universel.

Hotel Universel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 512 out of 1917 reviews" "
Rating 8 - Good. 598 out of 1917 reviews" "
Rating 6 - Okay. 430 out of 1917 reviews" "
Rating 4 - Poor. 230 out of 1917 reviews" "
Rating 2 - Terrible. 147 out of 1917 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Lisa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I really wanted to like this place as the staff in the hotel was wonderful. The restaurant and bartenders were so nice too. The issue was I booked a king room with the jetted tub and paid almost $200 a night for what I would describe as an $80 room. There was not a dresser or luggage rack so my suitcase and cloths had to remain on the floor. There was a space where it seemed a couch or dresser should be but wasn’t. There was not a single decoration on the walls. It felt just like an empty dorm room echo and all. I love kids but they were everywhere running in the halls all hours of the night and overtook the pool area. The towel (yes towel) in our room was a lone pool towel. I had to go ask for more and was given another pool towel. For almost $200 a night I expected way more. If I had paid $80 I would have been fine. You just don’t get what you pay for here.
Stayed 2 nights in Dec 2024

8/10 Good

Terri

Stayed 3 nights in Oct 2024

6/10 Okay

Yi

Stayed 1 night in Oct 2024

6/10 Okay

Therese

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Renovations are being done and it's greatly needed
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Eau froide et accueil froid
Très mauvais accueil 2e matin pas d’eau chaude pourtant prévenus depuis la veille qu’il n’y avait pas d’eau chaude J’ai dû prendre une douche froide je suis tombée malade le lendemain aucune compréhension à la réception quant à la situation pas d’excuses C’est la dernière fois pour nous dans cet hôtel
Stayed 2 nights in Oct 2024

8/10 Good

Sasiskumaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Oct 2024

6/10 Okay

Pierre

Na
Stayed 1 night in Oct 2024

10/10 Excellent

M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Tyler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If a hotel can't provide a place for its guests to be able to sleep, it shouldn't be operating. Full stop. This hotel failed all 3 nights we stayed there. From night one, the heating element in the room makes a constant tapping sound that kept us up. By the third night, the bassy music from the Boston Pizza was pounding our room so hard that sleeping was actually impossible. When I asked the front desk, they told me that BP's closed at midnight, but it was well after 2am when the music finally stopped. Not ideal when we had to be up at 4:30 to travel for the next leg of our trip. The room seemed nice upon walking in. You might be happy if you don't start looking any closer. - The shower door did not properly close. Couldn't shower without getting the bathroom floor wet. Between the door panels was filled with mold and scum. - After the second night we placed the "Please make up our room" card on the outside of our door while we went out that day. We were surprised to find when we came back at 8pm that no one had entered our room. No housekeeping was done at all. - The spa/pool area doesn't live up to the pictures. The decor is falling apart, and the bottom of the hot tub was gritty with dirt. There are two saunas - one didn't work and the other is bizarrely just two heat lamps wired up to a bathroom timer. Québec City was amazing, but this hotel was unfortunately not it.
Stayed 3 nights in Oct 2024

2/10 Terrible

Megan

Disliked: Cleanliness, property conditions & facilities
Nous sommes très déçue de notre expérience! Aucune expérience thermale. Le spa est froid et les sona ne sont pas fonctionnels ! Que dire de la piscine… il y avait un excrément humain, elle a été fermer
Stayed 1 night in Oct 2024

4/10 Poor

Tao

Stayed 1 night in Sep 2024

6/10 Okay

Shima

Very average! Not bad
Stayed 2 nights in Oct 2024

2/10 Terrible

Sarah

Stayed 1 night in Sep 2024

8/10 Good

Katherine

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Nathalie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Service at check was very slow and gentleman serving me was not very friendly. The pictures posted of the hotel were very deceiving. The floor our room was on was under renovation with half primed walls. A few people accidentally rubbed against the wall and ended up with some white dust-like stuff on their clothing. The hallway floors were very uneven. We forgot a pair of Disney pyjamas hung up behind the bathroom door. I called back a few times to see if they had been brought back to the desk by housekeeping. The first call, the gentleman said he didn’t know where to look for them at the front desk and refuse to ask anyone else. The next day, I made a second phone call and the lady was quick to respond that they had nothing. I figure housekeeping must of kept them as a pair of adult pyjamas is pretty hard to miss.
Stayed 1 night in Sep 2024

10/10 Excellent

Italo

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant topm
Stayed 3 nights in Oct 2024

8/10 Good

Benoit

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Irene

Stayed 1 night in Aug 2024

6/10 Okay

Michael

Business traveler
Stayed 1 night in Sep 2024

8/10 Good

Alinelonguepee

Stayed 4 nights in Sep 2024

10/10 Excellent

Jomel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Sep 2024

8/10 Good

srikumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean basic rooms. Pools and jacuzzi were a disappointment- jacuzzi jets not functioning
Stayed 2 nights in Sep 2024

8/10 Good

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

linda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
concierge at desk very irrogant, malfunctions in the room, and to my surprise was under the impression of paying 152.00 canadian but was charged 213.00 which they said was expedia\
Stayed 1 night in Sep 2024