4/10 Poor
Rosa
Traveled with family and small children
Jan 6, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
As an individual that works hard and does the to make sure my family gets a few days away for the hectic life of the USA, to enjoy a new culture, relax with my little ones (9-8yo). well this time around was such a disappointment and embarrassment with my fam, I picked this place, I convinced them to try something like this, not an all inclusive. When we got to our apt at Rock Cana ( this are condos in the grounds of The Hard Rock Cafe, Resort), one of the bathroom doors the handle was ripped off completely, the living room sofa was so dirty, the fabric on the bottoms was ripped, in the kids bedroom the blinds were ripped off the rail, the bathroom sink where rusted and the wood damaged due to filtration,1 of the shower we couldn’t open it bc the handle came off, I took pictures and sent it to our host she apologized, she offered to fix it, I said I would rather the room’s blind to be fixed. we couldn’t even use that bathroom because of the shower handle felt off. Next morning as we go to have some breakfast the property driver said it’s going to be $5 for every place he would take us and just like that we had to pay $25USD to go: apt/rest/beach/apt/rest the last one we chose to walk the 15min to our apt, everything is very far, next day as I tried to make coffee, coffee maker was so rusted and molded my stomach turn.. so we left a day early, we could take one more day in those conditions 😞☹️
Rosa
Stayed 3 nights in Dec 2024