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Hotel Casa De La Palma

3.5 star property
Historic hotel in Puebla with a 24-hour front desk

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Photo gallery for Hotel Casa De La Palma

Interior
Balcony
Check-in/check-out kiosk
Suite, 1 King Bed, Balcony | Memory foam beds, individually decorated, individually furnished
Deluxe Double Room | Memory foam beds, individually decorated, individually furnished

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pet friendly
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Calle 3 Oriente No 217 Centro Historico, Puebla, PUE, 72000
  • Zócalo de Puebla
    ‪4 min walk‬
  • Puebla Cathedral
    ‪7 min walk‬
  • Puebla Convention Center
    ‪8 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪43 min drive‬

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Room options

View all photos for Premium Double Room

Premium Double Room | Memory foam beds, individually decorated, individually furnished

Premium Double Room

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Memory foam beds, individually decorated, individually furnished

Deluxe Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Memory foam beds, individually decorated, individually furnished

Suite, 1 King Bed, Balcony

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Memory foam beds, individually decorated, individually furnished

Suite, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Quadruple Room

Junior Quadruple Room | Memory foam beds, individually decorated, individually furnished

Junior Quadruple Room

  • City view
  • 215 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Quadruple Room, Balcony

Quadruple Room, Balcony | Memory foam beds, individually decorated, individually furnished

Quadruple Room, Balcony

  • City view
  • Sleeps 4
  • 2 King Beds

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About the neighborhood

Puebla

Located in Puebla Historic Center, Hotel Casa De La Palma is within a 5-minute walk of Zócalo de Puebla and within 15 minutes of other popular attractions like Puebla Cathedral. This 16-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi, coffee/tea in a common area, and express check-in.

What's nearby

  • Zócalo de Puebla - 4 min walk - 0.3 miles
  • Puebla Cathedral - 7 min walk - 0.4 miles
  • Puebla Convention Center - 8 min walk - 0.5 miles
  • Centro Expositor - 8 min drive - 3.0 miles
  • Angelopolis Commercial Center - 8 min drive - 3.9 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 11 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪La Casa del Mendrugo - ‬1 min walk
  • ‪Cemitas y Tortas la Poblanita - ‬2 min walk
  • ‪La Berenjena - ‬1 min walk
  • ‪Café & Tocino - ‬4 min walk
  • ‪La Zanahoria - ‬2 min walk

About this property

Hotel Casa De La Palma

Historic hotel in Puebla with a 24-hour front desk
Guests of Hotel Casa De La Palma enjoy access to free WiFi in public areas, coffee in a common area, and a meeting room. You can take advantage of extended parking for a fee, along with an area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and tours/tickets. Other amenities at this historic hotel include express check-in, express check-out, and a porter/bellhop.
36-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Memory foam beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls and wardrobes or closets. Change of towels is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (MXN 150 per day)
  • Area shuttle (surcharge) up to 200 km
  • Extended parking on site (MXN 150 per night)
  • Limited onsite parking

Food and drink

  • Coffee and tea in common areas

Restaurants on site

  • Restaurante HCP

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 1715
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

More

  • Access via exterior corridors
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 1
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 300 per pet, per night
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Rollaway/extra beds are available for MXN 400 per day
  • Cribs/infant beds are available for MXN 400 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Extended parking fee: MXN 150 per night
  • Nearby parking fee: MXN 150 per day (98 ft away)
  • Pet fee: MXN 300 per pet, per night
  • Late check-out fee: MXN 1 (subject to availability)
  • Crib (infant bed) fee: MXN 400 per day
  • Rollaway bed fee: MXN 400 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
  • Check-in: 3 PM—-7:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 15 years old.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • Parking has height restrictions.

Property is also known as

Casa Palma Puebla
Hotel Casa Palma
Hotel Casa Palma Puebla
Casa De La Palma Hotel Puebla
Hotel Casa De La Palma Hotel
Hotel Casa De La Palma Puebla
Hotel Casa De La Palma Hotel Puebla

Frequently asked questions

Are free cancellation options available at Hotel Casa De La Palma?

Hotel Casa De La Palma provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Casa De La Palma?

As of Apr 25, 2025, prices found for a 1-night stay for 2 adults at Hotel Casa De La Palma on May 4, 2025 start from $48.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Hotel Casa De La Palma?

This hotel is situated in Puebla Historic Center, just steps from Puebla Cathedral and Zócalo de Puebla. You'll also find Angelopolis Commercial Center and Cuauhtemoc Stadium within a short drive.

Is there parking available at Hotel Casa De La Palma?

Yes, extended parking is available for MXN 150 per night.

Does Hotel Casa De La Palma include a casino at the property?

No, Hotel Casa De La Palma doesn't have a casino.

Will I find an indoor pool at Hotel Casa De La Palma?

No, there is no indoor pool at this hotel.

Is Hotel Casa De La Palma good for couples?

At this historic hotel, amenities that appeal to couples include a memory foam mattress, city views in some guestrooms, as well as a 24-hour front desk.

Are there hot tubs at Hotel Casa De La Palma?

No, this hotel doesn't have a spa tub.

Does Hotel Casa De La Palma have a restaurant with a breakfast menu?

No, Hotel Casa De La Palma doesn't have a restaurant that serves breakfast.

Will Hotel Casa De La Palma allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hotel Casa De La Palma for a fee of MXN 300 per pet, per night.

Are there connecting rooms at Hotel Casa De La Palma?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel Casa De La Palma?

The closest major airport to Hotel Casa De La Palma is Puebla Intl. Airport (PBC), which is 22.6 mi away (43 minutes by car).

Are there rooms with balconies at Hotel Casa De La Palma?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city or courtyard views.

Hotel Casa De La Palma Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 51 out of 117 reviews
Rating 8 - Good. 37 out of 117 reviews
Rating 6 - Okay. 16 out of 117 reviews
Rating 4 - Poor. 9 out of 117 reviews
Rating 2 - Terrible. 4 out of 117 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Marina, Houston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was within walking distance to most amenities. Staff was very helpful as they provided a map with places to visit around the hotel. Room was cleaned daily and was safe as well. The only thing I would consider is you have to use the stairs since there is no elevator. Staff was very helpful at the front desk as they helped us with laundry assistance as well as transportation to the airport early in the morning. There is no restaurant in the hotel but there are plenty of places to eat around the hotel. Beds are a bit hard for me and pillows too soft. Had a great time during our 7 day stay.
Stayed 7 nights in Dec 2024

8/10 Good

Abel

Stayed 4 nights in Nov 2024

10/10 Excellent

Kuan

Stayed 2 nights in Nov 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Marten

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view of historic Puebla. Staff were extremely helpful and went above and beyond for us twice.
Stayed 1 night in Aug 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

ARELI

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice antique place, love it!
Stayed 1 night in Jul 2024

10/10 Excellent

ARELI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

MARIA

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service
Stayed 2 nights in Jun 2024

2/10 Terrible

Rosie, Burien

Disliked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Nodir, Arlington

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a Spanish colonial building that served as a boarding house for newly arrived Spaniards coming to Nueva Espana in the 1700s. Our room had 15' high ceilings and huge windows overlooking the street below. The bathroom was larger than some hotel rooms I've stayed in! While the amenities are very basic (weak wifi, old keys, flat pillows), the experience of staying in such a classic building outweighed any negatives. In addition, the price was very good. Highly recommended for more adventurous travelers who aren't so picky about modern-day conveniences.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

Valerie

Stayed 2 nights in Jan 2024

10/10 Excellent

harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Graciella is a master of the front desk. She will get you where you need to go. Food, sights, history, just ask. Room was always clean, staff is fantastic. Feels like a place you can live forever!
Stayed 5 nights in Sep 2023

4/10 Poor

Alejandro

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A block away from Cathedral and city center.
Stayed 1 night in Apr 2023

8/10 Good

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and patio are GORGEOUS. Clean and historic. Problems are 1) on a very loud street 2) Beds are way too soft
Stayed 5 nights in Mar 2023

8/10 Good

Gail, San Francisco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, very large, charming rooms. Excellent value. Great location. On the downside it was noisy outside at night (maybe due to time of year) and the room has no AC or fan. There is no elevator so if that is an issue for the traveler, they should be aware. The staff go out of their way to greet and assist the guests.
Stayed 5 nights in Mar 2023

10/10 Excellent

Clarence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, charming old hotel in a great location!

10/10 Excellent

Mary Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2022

10/10 Excellent

SCARLETT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Amazing, this hotel is perfect and full of old charm. I think next time i will book for at least 10 days...this hotel helped me fall in love with Puebla and i cant wait to return...i do wish the rooms where all listed on the hotels site so you knew which one you were actually getting so do your homework or call ahead
Stayed 2 nights in Nov 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is for the traveler who wants to have a taste of the traditional architecture and the flavor of the old city in their living situation. The rooms are large, comfortable and full of character. The hotel has all the problems of a 300 year old property, but the staff is committed to keeping the hotel in good order. If you want to have an experience that is just like any other chain hotel go somewhere else. But if you want a real Puebla location this is it.
Stayed 2 nights in Sep 2021

10/10 Excellent

Emanuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
welcoming and covid conscious. Great value.
Stayed 1 night in Sep 2021