2/10 Terrible
Daniel, Orange
Dec 18, 2024
Disliked: Cleanliness, staff & service
It is a horrible experience to checkin with this hotel. They lied to me about the availability of rooms, particularly any room not on the first floor. I advised I wasn’t going to stay if they didn’t have another, and of course, astonishingly, another room on the 4th floor appeared haha. Then, they told me it was the policy of the hotel to not have any guest enter the property unless it was after 11pm at night, while saying “we don’t allow prostitutes here during the day”. The implication that I use prostitutes, or the blanket assumption that all their customers do was utterly disgusting and unprofessional. I did in fact have a friend I wanted to see, and planned to be near Patong instead of Rawai where my friend lives. As my friend is certainly not a prostitute, nor do I sleep with my friend, the 11pm policy was not going to work for me. It required firm discussions with every level of management in order to normalize my basic 2 day hotel stay. I’m appalled at the lack of customer service, and even more so the disgusting assumptions. Furthermore, I had to change the sheets on my bed due to soiled linens. This was an apparent hardship for them, even though it is their job. I wouldn’t stay here again if they paid me to do so. One star is more than they deserve.
Daniel
Stayed 2 nights in Dec 2024
