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JW Marriott Phuket Resort & Spa

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for JW Marriott Phuket Resort & Spa

3 outdoor pools, pool umbrellas, sun loungers
Property amenity
Private beach, white sand, sun loungers, windsurfing
Private beach, white sand, sun loungers, windsurfing
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Breakfast available
  • Bar
  • On private beach
  • Pool
  • Room service

Explore the area

Map
231 Moo 3, Talang, Mai Khao, Phuket, 83110
  • Turtle Village
    ‪5 min walk‬
  • Mai Khao Beach
    ‪8 min walk‬
  • Sirinat National Park
    ‪8 min walk‬
  • Phuket (HKT-Phuket Intl.)
    ‪21 min drive‬

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Room options

View all photos for Family Room, 2 Double Beds, Balcony, Garden View (Balcony)

Premium bedding, minibar, in-room safe, desk

Family Room, 2 Double Beds, Balcony, Garden View (Balcony)

  • 549 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony, Garden View (Balcony)

Room, 2 Double Beds, Balcony, Garden View (Balcony) | Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Balcony, Garden View (Balcony)

  • 549 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Room, 1 King Bed, Balcony, Garden View (Balcony)

Family Room, 1 King Bed, Balcony, Garden View (Balcony) | Premium bedding, minibar, in-room safe, desk

Family Room, 1 King Bed, Balcony, Garden View (Balcony)

  • 549 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront | Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, Oceanfront

  • 1819 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Garden View (Balcony)

Room, 1 King Bed, Balcony, Garden View (Balcony) | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Balcony, Garden View (Balcony)

  • 549 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Double Beds, Terrace, Ground Floor (Ground Floor)

Premium bedding, minibar, in-room safe, desk

Family Room, 2 Double Beds, Terrace, Ground Floor (Ground Floor)

  • 549 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Pool Access, Pool View (Ground Floor)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Pool Access, Pool View (Ground Floor)

  • 678 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Pool Access, Pool View (Ground Floor)

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Pool Access, Pool View (Ground Floor)

  • 678 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Royal Villa, 2 Bedrooms, Oceanfront

Royal Villa, 2 Bedrooms, Oceanfront | Property amenity

Royal Villa, 2 Bedrooms, Oceanfront

  • 3658 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Family Room, 1 King Bed, Terrace, Ground Floor (Ground Floor)

Premium bedding, minibar, in-room safe, desk

Family Room, 1 King Bed, Terrace, Ground Floor (Ground Floor)

  • 678 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Garden View

Room, 1 King Bed, Balcony, Garden View | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Balcony, Garden View

  • 549 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Garden View (Balcony)

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Balcony, Garden View (Balcony)

  • 549 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Private Pool, Oceanfront

Suite, 1 Bedroom, Private Pool, Oceanfront | Pool | 3 outdoor pools, pool umbrellas, sun loungers

Suite, 1 Bedroom, Private Pool, Oceanfront

  • 2013 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Terrace, Ground Floor (Ground Floor)

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Terrace, Ground Floor (Ground Floor)

  • 678 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Terrace, Ground Floor (Ground Floor)

Room, 1 King Bed, Terrace, Ground Floor (Ground Floor) | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Terrace, Ground Floor (Ground Floor)

  • 678 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Pool

Phuket Marriott Resort and Spa, Nai Yang Beach

  • Pool
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  • Spa
  • Kids pool
9.2 out of 10, Wonderful, (783)
The price is $234
per night
$278 total
includes taxes & fees
Mar 9 - Mar 10
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About the neighborhood

Mai Khao

Turtle Village is within a 5-minute walk of JW Marriott Phuket Resort & Spa while other popular sites like Mai Khao Beach are within a 15-minute stroll. This 262-room, 5-star resort welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.
View more Resorts in Mai KhaoOpens in a new window

What's nearby

  • Turtle Village - 5 min walk
  • Mai Khao Beach - 8 min walk
  • Yacht Haven Marina - 12 min drive
  • Splash Jungle Water Park - 13 min drive
  • Nai Yang Beach - 24 min drive

Getting around

  • Phuket Intl. Airport (HKT) - 21 min drive

Restaurants

  • ‪Anantara Mai Khao Phuket Villas - ‬4 min walk
  • ‪Taurus - ‬10 min walk
  • ‪Maikhao Plaza - ‬9 min walk
  • ‪Bill Bentley Pub Turtle Village - ‬5 min walk
  • ‪Kindee Restaurant - ‬4 min drive

About this property

JW Marriott Phuket Resort & Spa

Luxury resort on the beach, with 3 outdoor pools
JW Marriott Phuket Resort & Spa features a private beach, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for THB 1650 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this beach resort include a children's pool, a 24-hour gym, and a steam room.
37-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Refrigerators, minibars, and coffee makers are also standard. Housekeeping is available on request.
A private beach, an outdoor tennis court, and complimentary bicycles are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a steam room, and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa has 16 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Languages

Arabic, Chinese (Mandarin), English, German, Hindi, Japanese, Korean, Russian, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 500 m
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: THB 1,059.30 for adults and THB 529.65 for children
  • 3 bars/lounges
  • 3 poolside bars
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andaman Grill
  • Benihana
  • Cucina
  • Ginja Taste
  • JW Cafe

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sailing
  • Shopping
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis lessons
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Free crib
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Conference center

Outdoors

  • Barbecue grill
  • Beach loungers
  • Garden
  • In a national park
  • On a private beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Low-height view port in door
  • Raised toilet seat
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for THB 1900.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately THB 1059.3 for adults and THB 529.65 for children
  • Airport shuttle fee: THB 1650 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: THB 1900.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Marriott Phuket
JW Marriott Phuket Resort
JW Marriott Phuket Resort Thalang
JW Marriott Phuket Thalang
JW Marriott Resort Phuket
Phuket JW Marriott
Phuket JW Marriott Resort
Jw Marriott Mai Khao
Jw Marriott Phuket Hotel Mai Khao
JW Marriott Phuket Resort & Spa Mai Khao
Jw Marriott Phuket Resort And Spa
Marriott Phuket
Phuket Marriott
JW Marriott Phuket Resort Mai Khao
JW Marriott Phuket Mai Khao
JW Marriott Phuket Resort Spa

Frequently asked questions

Is a free cancellation option available at JW Marriott Phuket Resort & Spa?

JW Marriott Phuket Resort & Spa offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at JW Marriott Phuket Resort & Spa?

As of Feb 23, 2025, prices found for a 1-night stay for 2 adults at JW Marriott Phuket Resort & Spa on Mar 23, 2025 start from $219.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near JW Marriott Phuket Resort & Spa?

This resort in Mai Khao is within a 10-minute walk of Mai Khao Beach, Turtle Village, and Sirinat National Park. You'll also find Splash Jungle Water Park and Sarasin Bridge within a short drive.

Will I be able to park at JW Marriott Phuket Resort & Spa?

Yes, self parking is offered for free at the resort. Accessible parking, electric car charging, and bicycle parking are also available.

Is there a spa available at JW Marriott Phuket Resort & Spa?

The Spa is the resort's spa and services include hot stone massages, Swedish massages, couples treatments, and reflexology.

Does JW Marriott Phuket Resort & Spa have a casino on the premises?

No, JW Marriott Phuket Resort & Spa doesn't have a casino.

Will I find an indoor pool at JW Marriott Phuket Resort & Spa?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

What amenities will couples enjoy at JW Marriott Phuket Resort & Spa?

This beachfront resort offers many amenities for couples such as a private beach and a beach bar with some guestrooms featuring private pools.

Are there hot tubs at JW Marriott Phuket Resort & Spa?

Yes, guests can enjoy a spa tub at this resort.

Does JW Marriott Phuket Resort & Spa feature a restaurant that includes a breakfast menu?

Yes, JW Marriott Phuket Resort & Spa has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Will JW Marriott Phuket Resort & Spa allow pets to stay for free?

No, pets and service animals aren't allowed at JW Marriott Phuket Resort & Spa.

Are there connecting rooms at JW Marriott Phuket Resort & Spa?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

Where is the closest airport to JW Marriott Phuket Resort & Spa?

The closest major airport to JW Marriott Phuket Resort & Spa is Phuket Intl. Airport (HKT), which is 10.7 mi away (21 minutes by car).

Can I book a room with a balcony at JW Marriott Phuket Resort & Spa?

Yes, some guestrooms at this resort offer either a furnished balcony or a furnished patio where guests can enjoy ocean or garden views.

Does JW Marriott Phuket Resort & Spa have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at JW Marriott Phuket Resort & Spa.

JW Marriott Phuket Resort & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 627 out of 902 reviews
Rating 8 - Good. 193 out of 902 reviews
Rating 6 - Okay. 48 out of 902 reviews
Rating 4 - Poor. 18 out of 902 reviews
Rating 2 - Terrible. 16 out of 902 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Iantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, a little old but rooms were big and it was well maintained. A little big for my taste, many guests and some noise but overall a nice place. I think there are better deals for the money however.
Stayed 3 nights in Dec 2024

10/10 Excellent

Samir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort and service
Stayed 4 nights in Nov 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel condition is bit disappointing for a JW brand. Good kids club activities.
Stayed 2 nights in Oct 2024

10/10 Excellent

Avtar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally nice cooperative staff. Limited walkable beach area
Stayed 1 night in Oct 2024

10/10 Excellent

Rajesh, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic property. We had planned to do so much during our visit to Phuket. But the property was so great, we ended up doing ‘nothing’ for one day. The staff took care of us with everything we needed. The breakfast selection was amazing (almost to the point of overwhelming - in a good way..) The beach was amazing. It was a great place if you want some peace and quiet and relax.
Stayed 3 nights in Oct 2024

8/10 Good

Esra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Everything is amazing, we love it.
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2024

10/10 Excellent

Javier

Stayed 2 nights in Sep 2024

8/10 Good

Gilla

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Staff was very kind. Food was delicious.
Stayed 3 nights in Aug 2024

10/10 Excellent

William

Liked: Amenities
Staff is best worldwide Landscape is magnificent All hardscape wonderful Food and dining choices A Less satisfied? Very minor, only 1 - room service food below standard and incomplete order delivery. Overal 5 stars and thank you so much
Stayed 9 nights in Sep 2024

10/10 Excellent

Talhata Dayang Norasmah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall our stay was marvellous, the food, the service, the place...was amazing!!
Stayed 6 nights in Sep 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was okay. It was terrible weather (which I don’t blame the hotel for at all). But the beach had rubbish washed up on the shore and the undercover areas were all slippery as they didn’t have great drainage from the rain. It wasn’t a 5 star hotel experience. I get it’s a developing country but I’ve had better hotel experiences in Vietnam for example. I’m sure the pool area etc. would make up for any short comings had we had nice weather.
Stayed 5 nights in Sep 2024

10/10 Excellent

Rina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a place to have a good time, without the craziness of party crazy Phuket, but still want to join the party at your own pace and time, this is the place just 10 minutes away from the Airport and 40 minutes from old Phuket (most of it due to traffic), the facilities are well kept service was good as well as the food especially the Italian Restaurant, the stuff was extremely friendly and welcoming. do doubt one of the best part of our trip.
Stayed 3 nights in Aug 2024

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with fantastic staff. Definitely be staying when we come back to phuket
Stayed 4 nights in Sep 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Isaac, Lighthouse Point

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and very supportive ESPECIALLY ANITA at the front desk…MARRISA was very helpful on my departure!!
Stayed 5 nights in Sep 2024

10/10 Excellent

Rushil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Kar Yan Peggy

Traveled with family
Impeccable level of service, well maintained rooms and facilities.
Stayed 4 nights in Aug 2024

4/10 Poor

Luke

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff were generally good, however we were approached multiple times by sales staff who attempted to book us in for a timeshare presentation
Stayed 2 nights in Aug 2024

2/10 Terrible

Shin Chul

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The service and facilities at the JW did not match the brand's reputation. While it's understandable that the facilities may be outdated due to the age of the hotel, the shower drain was blocked, causing water to not drain properly. It wasn't fixed until after 2 AM, resulting in a terrible state for the bathroom and preventing us from getting any sleep until late into the night. No one offered an apology the following day. This experience was very disappointing.
Stayed 1 night in Aug 2024

10/10 Excellent

Sahar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff, very accommodating and polit. The hotel surrounding is beautiful, love the whole experience
Stayed 2 nights in Aug 2024

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone went up and beyond to make our trip memorable. Thank you
Stayed 7 nights in Aug 2024

10/10 Excellent

Erica

Stayed 1 night in Jul 2024

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