Riviera Resort Palm Springs

4.0 star property

Choose dates to view prices

Photo gallery for Riviera Resort Palm Springs

2 restaurants, breakfast, lunch, dinner served; American cuisine
Indoor spa tub
1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds
Lobby sitting area
2 outdoor pools, open 11:00 AM to 5:00 PM, cabanas (surcharge)

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Air conditioning

Explore the area

View in a map
1600 N Indian Canyon Drive, Palm Springs, CA, 92262
  • Place, Palm Springs Square Shopping Center
    ‪12 min walk‬
  • Place, Desert Regional Medical Center
    ‪13 min walk‬
  • Place, Elvis Honeymoon Hideaway
    ‪19 min walk‬
  • Airport, Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪10 min drive‬

Room options

Deluxe Room, 1 King Bed

7.4 out of 10
Good
(17 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

7.0 out of 10
Good
(2 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed

7.8 out of 10
Good
(22 reviews)
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

8.4 out of 10
Very good
(9 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Premium Room, Multiple Beds

7.4 out of 10
Good
(11 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

Deluxe Room, 2 Queen Beds

8.0 out of 10
Very good
(25 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

9.6 out of 10
Exceptional
(7 reviews)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(15 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed with Sofa bed (Agave)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed (Chairman)

  • 1744 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed with Sofa bed (Indigo)

  • 747 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed, Roll-in Shower (Indigo, Roll-In Shower)

  • 747 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed (Lily)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed (Palo Verde)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed (Sage)

  • 818 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Standard Room

9.4 out of 10
Exceptional
(3 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

Suite, 1 King Bed with Sofa bed (Yucca)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed, Roll-in Shower (Yucca, Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Palm Springs

San Jacinto Mountains is within a mile (2 km) of Riviera Resort Palm Springs, and other popular attractions like Palm Springs Convention Center are within a few miles (5 km). This 398-room, 4-star resort has 2 outdoor pools along with a full-service spa and 2 restaurants.

What's nearby

  • Palm Springs Square Shopping Center - 12 min walk - 0.7 miles
  • Desert Regional Medical Center - 13 min walk - 0.7 miles
  • Ruth Hardy Park - 18 min walk - 1.0 mile
  • Elvis Honeymoon Hideaway - 19 min walk - 1.0 mile
  • Palm Springs Visitor Center - 3 min drive - 1.2 miles

Getting around

  • Palm Springs Station - 15 min drive
  • Palm Springs Intl. Airport (PSP) - 14 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Billy Reed's Restaurant Bakery & Bar - ‬5 min walk
  • ‪Rick's Desert Grill - ‬5 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪Del Taco - ‬16 min walk

About this property

Riviera Resort Palm Springs

Guests of Riviera Resort Palm Springs have access to a full-service spa, 2 outdoor pools, and a gym. Valet parking is available for USD 25 per day. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Other amenities at this spa resort include 2 hot tubs, a sauna, and a conference center.
TVs come with pay movies. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer hair dryers. Other amenities include refrigerators, coffee makers, and safes. Change of towels is available on request.
2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sante has 15 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Parking and transportation

  • Uncovered valet parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 30 for adults and USD 10 to 15 for children
  • 2 poolside bars
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Circa 59
  • Palmettos Cafe
  • Paradise Pool & Bar
  • Starlight Lounge

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's games
  • Fenced pool
  • In-room crib
  • In-room refrigerator
  • Pool gate

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Wedding services

Business services

  • 22 meeting rooms
  • Business center
  • Computer station
  • Conference center
  • Coworking space

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Thin carpet in room
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 1959
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay movies
  • TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs and cats only
  • 2 total (100 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • An off-leash area is available
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 150 per accommodation, per day
  • Resort fee: USD 41 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Pool access
  • Sporting facilities or equipment
  • WiFi access (may be limited)

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 15 to 30 for adults, and USD 10 to 15 for children
  • Uncovered valet parking fee: USD 25 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Riviera Noble House
Riviera Noble House Resort
Riviera Palm Springs Noble House
Riviera Palm Springs Noble House Resort
Riviera Palm Springs Tribute Portfolio Resort
Riviera Tribute Portfolio Resort
Riviera Palm Springs Tribute Portfolio
Riviera Tribute Portfolio
Riviera Palm Springs Tribute Portfolio Starwood Hotels Hotel
Riviera Tribute Portfolio Starwood Hotels Hotel
Riviera Palm Springs Tribute Portfolio Starwood Hotels
Riviera Tribute Portfolio Starwood Hotels
Riviera Resort Palm Springs
Riviera Hotel Palm Springs
Palm Springs Riveria Resort
Riviera Resort And Spa Palm Springs
The Riviera Palm Springs a Tribute Portfolio Resort
Riviera Resort Palm Springs
Riviera Hotel Palm Springs
Palm Springs Riveria Resort
Riviera Palm Springs Tribute Portfolio by Starwood Hotels
Riviera Palm Springs A Noble House Resort
Riviera Palm Springs
The Riviera Palm Springs
Riviera Resort Palm Springs Resort
Margaritaville Resort Palm Springs
Riviera Resort Palm Springs Palm Springs

Frequently asked questions

Are free cancellation options available at Riviera Resort Palm Springs?

Riviera Resort Palm Springs offers free cancellation on select room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Riviera Resort Palm Springs?

As of Apr 4, 2026, prices found for a 1-night stay for 2 adults at Riviera Resort Palm Springs on May 3, 2026 start from $208, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Riviera Resort Palm Springs?

This resort is located in Palm Springs, a short 17-minute walk from San Jacinto Mountains and also 16 minutes on foot from Palm Springs Square Shopping Center. You'll also find Palm Springs Convention Center and Agua Caliente Cultural Museum within a short drive.

Is there parking available at Riviera Resort Palm Springs?

Yes, uncovered valet parking is offered for USD 25 per day with in/out privileges. Wheelchair-accessible parking is also available for guests.

Is there a spa at Riviera Resort Palm Springs?

Sante is the resort's spa and services include Thai massages, deep-tissue massages, Ayurvedic treatments, and body wraps.

Does Riviera Resort Palm Springs have a casino on the premises?

No, Riviera Resort Palm Springs doesn't have a casino.

Will I find an indoor pool at Riviera Resort Palm Springs?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools and 2 hot tubs. Guests have pool access between 8:00 AM and 10:00 PM.

What will couples enjoy most about a stay at Riviera Resort Palm Springs?

This boutique resort offers many amenities for couples such as an al fresco restaurant and some guestrooms include a private hot tub and a fireplace.

Does Riviera Resort Palm Springs have a hot tub?

No, but guests can enjoy a sauna at this resort.

Does Riviera Resort Palm Springs have a restaurant with a breakfast menu?

Yes, Riviera Resort Palm Springs has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Will Riviera Resort Palm Springs allow pets to stay free of charge?

Yes, cats and dogs stay free at Riviera Resort Palm Springs and the property also provides an off-leash area.

Does Riviera Resort Palm Springs have connecting rooms available?

Yes, this resort has connecting rooms you can book for your group event or vacation.

What is the closest airport to Riviera Resort Palm Springs?

The closest major airport to Riviera Resort Palm Springs is Palm Springs Intl. Airport (PSP), which is 4.1 mi away (14 minutes by car). Another top airport is Bermuda Dunes, CA (UDD), which is located 22.2 mi away (32-minute drive).

Are there rooms with balconies at Riviera Resort Palm Springs?

Yes, some guestrooms at this resort offer either a furnished balcony/patio and a furnished patio where guests can enjoy mountain and garden views.

Does Riviera Resort Palm Springs have a wedding venue on site?

There are wedding services available at Riviera Resort Palm Springs if that's in your vacation plans.

Riviera Resort Palm Springs Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 243 out of 490 reviews
Rating 8 - Good. 82 out of 490 reviews
Rating 6 - Okay. 71 out of 490 reviews
Rating 4 - Poor. 36 out of 490 reviews
Rating 2 - Terrible. 58 out of 490 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Aimee

Stayed 3 nights in Mar 2026

10/10 Excellent

Chelsee

Stayed 1 night in Feb 2026

10/10 Excellent

Shannon

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for three nights and had a wonderful experience. The staff was incredibly kind and friendly, always greeting us whenever we passed by. The pool and hot tub were easy to find, and we loved being able to enjoy a swim, even during Christmas when the temperatures dropped. It’s also pet-friendly, which was a big plus for us. We would definitely recommend this place. Oh last thing, I loved that I was able to text the concierge whenever I had a question versus calling or going to the front desk. This was a big plus for us!
Stayed 3 nights in Dec 2025

10/10 Excellent

Kurt

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Schalate was super great in greeting us and making us feel welcome!
Stayed 2 nights in Dec 2025

2/10 Terrible

Jason

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is old and run down. Rooms were not ready until after 7:00 p.m.
Stayed 2 nights in Dec 2025

6/10 Okay

ROBERT

Disliked: Cleanliness, amenities
The rooms are pretty small and it did not have a good view at all. They put us in the back towards a wall.
Stayed 3 nights in Dec 2025

6/10 Okay

Ariimihi

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Fernando

Stayed 1 night in Dec 2025

6/10 Okay

Jessica

Got to the hotel after check in and room was not available. Dogs barking all night
Stayed 1 night in Jan 2026

2/10 Terrible

Samer

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness
Staff was very horrible
Stayed 2 nights in Dec 2025

2/10 Terrible

Lesley

Traveled with family
We had to wait four in a half hours to get our room. We lost our New Year’s Eve dinner reservation because of the ridiculous long lines at the lobby to figure out what was happening. Super disappointed in the lack of communication.
Stayed 1 night in Dec 2025

2/10 Terrible

Rachel

Liked: Cleanliness
Disliked: Staff & service
Room was nice. Parking sucked and staff was not helpful
Stayed 1 night in Dec 2025

2/10 Terrible

Jemeca

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
New Years Eve was a disaster. There were about 20 people waiting in the lobby to either be checked in our waiting on their room. My check in was 4pm but I didn’t get a room until 8pm. There was no hot water in the shower. Breakfast was good at the restaurant, our server Brian made us really good drinks and was super friendly.
Stayed 1 night in Dec 2025

6/10 Okay

Myisha

Liked: Cleanliness, staff & service, amenities
Extremely long line in check in with only 3 agents checking people in. No blankets or sheets on sleeper sofa
Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly & accommodating.
Stayed 4 nights in Dec 2025

4/10 Poor

teri

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Room not teady at 4pm, reduced staff delayed checkin, chromcast didmot work, ice machine broke, free bike the gears did not work and the quality of people staying there was lacking. ING is selling this hotel and spends no money on it.
Stayed 4 nights in Dec 2025

2/10 Terrible

Andrew

Liked: Cleanliness, amenities
Disliked: Staff & service
Check in was the worst experience I’ve ever encountered. Long lines, 45 minute wait, of very unhappy people trying to check into their rooms and the hotel had nothing available. We arrived at 1 pm and we were not provided a room until 6 pm. Consistent lies that our room would be available soon. Everyone I talked to in line was very disappointed as the evening was NYE. Luckily, the room we got was better than expected. But they need to prepare better for a holiday weekend.
Stayed 1 night in Dec 2025

6/10 Okay

Kara

Traveled with family
Despite a modern glow up, the hotel felt old. This was most true in bathroom. Dirty/moldy. Stayed 3 nights and never has our room cleaned because housekeeping didn’t arrive for cleaning until after 5pm each day. Very strange.
Stayed 3 nights in Dec 2025

6/10 Okay

Bahar

Traveled with family
Liked: Cleanliness, amenities
Yes
Stayed 2 nights in Dec 2025

2/10 Terrible

Yingju

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We checked in on 12/28 with our friends and waited in line for over an hour for our room keys. We went to the heated pool, but the water temperature was completely inadequate and became colder and colder, as if the heating had stopped. No hot water in our room. Moreover, the heater was out of order. We had to sleep wearing our jackets. At the same time, our friends’ room doesn't have hot water either. They informed the hotel and were told they would be notified once the issue was fixed, but they never received any notification and the water remained cold. The next morning I called the front desk to report that we had no heat and no hot water. The staff member simply told me that their engineer would not start work until 8am and asked me to call back later. I explained that we had travel plans and would not be staying in the room to deal with these issues, but she only told me to call again later to request repairs. That evening, when we returned to the hotel, I immediately went to the front desk requesting a room change.The staff reassigned a room to us. When we carried all our luggages and walked all the way from building 4 to building 1, only to find that room had only one bed. I had to go back to the front desk AGAIN and that indifferent staff told me there's no two bed room left, but a few moment later, she assigned me a two bed room and that room didn't have hot water either. Terrible experience. Don't recommend this property.
Stayed 2 nights in Dec 2025

10/10 Excellent

Bryant

Stayed 1 night in Dec 2025

10/10 Excellent

Abaineh

Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Dec 2025

6/10 Okay

Jason

Liked: Cleanliness, property conditions & facilities
Be aware of longgg check in times. We arrived just after 4pm, and there was a long line of guests waiting to check in. After nearly an hour in line, we were told the room wasn't ready and we would be notified when it was. We decided to leave the property to get food and It was less than an hour later we were told our room was available. When we returned we sat in another long line for over an hour to get the key. In all it was roughly 4 hours from when we first arrived that we were able to get into our room. I politely asked for a food/drink/spa (anything) voucher to ease the pain of waiting for that time but was turned down an told if it was given to us then everyone else would request it as well. Which would be completely acceptable given all the other guests dealing with the same issue. This was the biggest issue I had during this trip, everything else was good but unfortunately the experience was already soured from the start.
Stayed 2 nights in Dec 2025

2/10 Terrible

Elizabeth

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It took over an hour to check in and the line didn’t get any shorter when we finished. There were only two workers checking guests in but 4 valets. We were told our breakfast was included but were not given vouchers. The whole place is in need of a deep renovation because the pictures are lowkey a catfish. The tub floors were painted, the water didn’t get hot, and bubbled paint in the bathroom. This was a 2 star hotel at best. The only thing that isn’t run down is the lobby, bar, and cafe. One of the buildings had clear signs there was a major leak that’s been ignored. The Google Cast in both our rooms wouldn’t connect and we were unable to turn the brightness down. The balcony light stays on all night and you can see it illuminating through the blackout curtains. My friends room had dirty hands marks all over the wall. Lastly, they have many QR codes to leave a review or tip but they’re restricted with the info you can leave.
Stayed 2 nights in Dec 2025

2/10 Terrible

Parvaneh

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The minute we got there we were put into a " dirty" not made up room where the shower still had all hair in the tub. 2 days we did not receive cleaning service with the excuse that we had at 4:30 pm the do not disturb sign on. For sure I don't want to be disturbed at 4:30 pm when I just got back from a long day in the city and want to finally relax in my room! The second time I had the please make up the room sign on and no one came by. The AC was not working at night and we were hot at 78 degrees at night... In addition they had no parfaits or croissants to offer for breakfast in the cafe. The pastries were shown in the vitrine but did not offer them. The pools and jacuzzi were all neglected, tiles dirty. The whole hotel is very old. The only thing they said when checking out was" we are sorry" that was it. I cannot recommend this hotel at all and would never go back there!
Stayed 5 nights in Dec 2025