2/10 Terrible
Christine
Apr 6, 2025
I booked a room with 2 queen beds. I forgot to change the number of people on the app so it reflected 1 adult. I've forgotten before and hotel staff say it doesn’t matter as long as you’re not over the 4, or room max. We were 2 adults and 2 children. At check in they wanted to charge me an extra $19 for the extra 1 adult and 2 children, not the price orbitz gave us. Complained and they only charged an extra $10. Later when I looked up the room again on Orbitz with the correct number of people, it still reflected the original amount i paid not the additional amount i was charged ay check in. Advertise one price and get shocked when they charge you more at check in!
Christine
Stayed 1 night in Apr 2025