6/10 Okay
Verified traveler
Traveled with family
Oct 22, 2024
Liked: Staff & service
Good customer service, but the room not so good.
The desk clerk was very good. However it was in the room where there were problems. When I turned on the light switch after entering the room, no light came on. The light that was to come on, had been turned off, so I turned it back on. Next the toilet seat was clean, but the toilet seat needs to be replaced because it has missing paint. Finally, the pillows were not King sized for the King sized bed. They were also very flat. I needed to sleep on two pillows to get the sleeping height I needed. The room and everything else was clean and tidy. One tip I learned from working the front desk in a hotel during the summer is: when the TV is turned on by a customer, always have the TV remote set to Guide. I was able to watch TV, but it took me a while to figure out it out. or Leave directions in the desk drawer in a plastic paper folder, or have it laminated. The part that concerned me the most is that every time I moved on the bed, (North Side closest to the window) the light next to it flickered. I noticed the cord for it was either under the bed frame. I tried to get the light's cord from underneath the bed frame, but couldn't do it because it was too heavy for me to lift. You need two people. Also, the light on the other side of the bed, didn't work even though there was a light bulb in it.
Verified traveler
Stayed 1 night in Oct 2024