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Nairobi Serena Hotel

5.0 star property
Luxury hotel with a full-service spa connected to the convention center in Nairobi
VIP Access

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Nairobi Serena Hotel

Outdoor pool
Exterior detail
Minibar, in-room safe, individually furnished, desk
Daily buffet breakfast (KES 3547 per person)
Lobby

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Breakfast available
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Housekeeping
    Housekeeping

Explore the area

Map
Kenyatta Avenue / Processional Way, Nairobi
  • Uhuru Park
    8 min walk
  • University of Nairobi
    11 min walk
  • City Market
    12 min walk
  • Nairobi (WIL-Wilson)
    14 min drive
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Room options

View all photos for Executive Suite, Park View

Executive Suite, Park View | Living room | 21-inch LCD TV with satellite channels, TV, pay movies

Executive Suite, Park View

  • 549 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room with sit out area

Superior Room with sit out area | Minibar, in-room safe, individually furnished, desk

Superior Room with sit out area

  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living room | 21-inch LCD TV with satellite channels, TV, pay movies

Executive Suite

  • 624 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, in-room safe, individually furnished, desk

Executive Room

  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room

Minibar, in-room safe, individually furnished, desk

Premium Room

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, individually furnished, desk

Deluxe Room

  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite, Corner

Junior Suite, Corner | Minibar, in-room safe, individually furnished, desk

Junior Suite, Corner

  • Sleeps 2
  • 1 King Bed
Exterior
Villa Rosa Kempinski
Pool
Spa
Parking included
Free WiFi
9.4 out of 10, Exceptional, (496)
The price is $271
per night
$339 total
includes taxes & fees
Nov 13 - Nov 14
Villa Rosa Kempinski

About the neighborhood

Nairobi

Located in Kilimani, Nairobi Serena Hotel is a leisurely stroll from popular sights such as Uhuru Park and University of Nairobi. This hotel has 199 rooms and welcomes guests with conveniences like a restaurant, a full-service spa, and an outdoor pool. It's connected to the convention center in central Nairobi and also close to Nairobi Hospital and The Aga Khan University Hospital.

What's nearby

  • Uhuru Park - 8 min walk
  • University of Nairobi - 11 min walk
  • Kenyatta International Convention Centre - 16 min walk
  • Nairobi Hospital - 3 min drive
  • The Aga Khan University Hospital - 4 min drive

Getting around

  • Syokimau Station - 23 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 25 min drive

Restaurants

  • ‪Mwendaz - ‬10 min walk
  • ‪Aksum Bar - ‬1 min walk
  • ‪Pointzero Coffee - ‬6 min walk
  • ‪Mandhari Restaurant - ‬1 min walk
  • ‪The TERRACE, Intercontinental HOTEL - ‬8 min walk

About this property

Nairobi Serena Hotel

Luxury hotel with a full-service spa connected to the convention center in Nairobi
At Nairobi Serena Hotel, guests enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for KES 4000 per person one way. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect to find free WiFi and 21-inch LCD TVs with satellite channels and pay movies. Bathrooms offer hair dryers, designer toiletries, and bathrobes. Other standard amenities include minibars, coffee makers, and free newspapers.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: KES 3,547 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cafe Magreb Restaurant
  • H&S Pan-Asian Restaurant
  • The Aksum Bar
  • The Mandhari Restaurant
  • The Pool Terrace and Bar

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Golf caddies
  • Gym
  • Mini golf
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4,844 square feet of conference space
  • 8 meeting rooms
  • Business center

Outdoors

  • Garden
  • In a national park
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • In-room massages
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1962
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for KES 100.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately KES 3547 per person
  • Airport shuttle fee: KES 4000 per person (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KES 100.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: noon
  • Check-out: 10 AM
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 7997

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Property is also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

Is a free cancellation option available at Nairobi Serena Hotel?

Nairobi Serena Hotel offers free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Nairobi Serena Hotel?

As of Oct 30, 2024, prices found for a 1-night stay for 2 adults at Nairobi Serena Hotel on Nov 29, 2024 start from $235.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Nairobi Serena Hotel?

This hotel is situated in Kilimani, just steps from Central Park, and within a 10-minute walk of Uhuru Park and Nairobi Gallery. You'll also find City Market and City Hall less than a mile away.

Is parking available on site at Nairobi Serena Hotel?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Nairobi Serena Hotel?

There is a full-service spa available for guests to enjoy and services include aromatherapy, body treatments, and massages.

Does Nairobi Serena Hotel feature a casino at the property?

No, Nairobi Serena Hotel doesn't have a casino.

Is there an indoor pool at Nairobi Serena Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Nairobi Serena Hotel good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as an outdoor pool and a poolside bar.

Does Nairobi Serena Hotel have a hot tub?

Yes, this hotel has a spa tub.

Does Nairobi Serena Hotel feature a restaurant that includes a breakfast menu?

Yes, Nairobi Serena Hotel serves buffet breakfast for a surcharge each morning at Cafe Magreb Restaurant.

Does Nairobi Serena Hotel allow pets to stay free of charge?

No, pets aren't allowed at Nairobi Serena Hotel.

Does Nairobi Serena Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Nairobi Serena Hotel?

The closest major airport to Nairobi Serena Hotel is Nairobi (WIL-Wilson), which is 3.2 mi away (14 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 10.5 mi away (25-minute drive).

Can I book a room with a balcony at Nairobi Serena Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or city views.

Reviews

9.2

Wonderful

Rating 10 - Excellent. 185 out of 267 reviews" "
Rating 8 - Good. 62 out of 267 reviews" "
Rating 6 - Okay. 15 out of 267 reviews" "
Rating 4 - Poor. 3 out of 267 reviews" "
Rating 2 - Terrible. 2 out of 267 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this hotel was amazing. Everyone went above & beyond.
Stayed 4 nights in Jul 2024

8/10 Good

Pritha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second visit to Nairobi Serena Hotel in less than a year. It is conveniently located, has a good selection of hot and cold options for breakfast and the room is well equipped. Our only quibble was when we tried to order room service after checking-in to the hotel late in the evening, a number of items on the menu was not available.
Stayed 2 nights in May 2024

8/10 Good

MARK

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Lynn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in May 2024

10/10 Excellent

MARK

Stayed 3 nights in Apr 2024

10/10 Excellent

Jason, Saku

Stayed 2 nights in Apr 2024

10/10 Excellent

Jay

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very nice hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Gerrit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Rita

Stayed 5 nights in Apr 2024

10/10 Excellent

Anush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
It was a very good hotel with excellent pool and restaurant
Stayed 3 nights in Mar 2024

10/10 Excellent

Maria Montserrat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast,, variety but needs a new pastry chef. pastries are dry and tasteless
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was the gift shop. Was overcharged for a purchase significantly. In a hurry and didn't convert Kenyan Shilllings to US dollars before signing. Contacted shop after returning to USA. Sent proof of purchase and was never contacted. Just good idea to convert foreign currency to your currency value before signing. The hotel itself was tremendous.
Stayed 1 night in Feb 2024

10/10 Excellent

Veronica

Traveled with group, Traveled with partner
Everyone was so pleasant & accommodating. The property is gorgeous! I highly recommend!
Stayed 3 nights in Feb 2024

10/10 Excellent

Valentina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It very nice property!
Stayed 2 nights in Feb 2024

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Levis, Blakely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.
Stayed 2 nights in Jan 2024

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing
Stayed 2 nights in Feb 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.
Stayed 2 nights in Feb 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Property - Excellent Service
Spent 2 nights here after our photo safari. Property was immaculately up kept and the staff was unendingly attentive. A great place to relax and unwind after a long week. I plan on returning to Nairobi and will stay here when I return.
Stayed 2 nights in Jan 2024

10/10 Excellent

Shukri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, clean and super comfortable place. We will come back again Shukri and Hassan
Stayed 1 night in Jan 2024

10/10 Excellent

Drew and Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Salimah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, staff and food!
Stayed 2 nights in Jan 2024

10/10 Excellent

Prasad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying there again
Great location. Good staff. Nice pool.
Stayed 2 nights in Jan 2024

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional African Hotel
Fantastic hotel with amazing friendly staff. Good location.
Stayed 7 nights in Nov 2023