4/10 Poor
Ankita
Jan 22, 2025
Liked: Cleanliness, amenities
Disliked: Staff & service
I booked an oceanview room and there was a lot of chaos while checking in.
First they assigned me a room that had the windows closed with an Ocean Poster (instead of any view) as the hotel was under construction from that side of the building.
When I requested for a better one (as I have paid for it), they said there are no other rooms available.
Until I escalated to the hotel manager, this issue was not resolved and I could not check in until 3:30 pm.
They also tried to give me a room on 1st floor which was a smoking floor, I went to check it and I could not breathe due to the smoking smell throughout on the floor.
Plus the reception staff working on my check-in was extremely slow and rude and had no idea what he was doing.
The property is good, good view and amenities but they really need to work on service piece.
Ankita
Stayed 1 night in Nov 2024