2/10 Terrible
Belinda
Traveled with family
Oct 25, 2024
Disliked: Amenities
The property is ok. I have never experienced, where a room choice is not a guarantee. I am traveling with children and requested a double bed room, and a king room. I was given 2 king rooms, I was not advised of this until after I paid for my rooms. Then was told, it would be a cancellation fee, of 1 night, if I cancelled, which is $600. The next day, I was told I would be moved to a double for the next 4 days I had booked. This time I was literally lied to, by the front desk clerk. I advised the clerk, that I would move to a nearby resort if I was still unable to get a double room. I was assured that I would be as soon as I paid for the other 4 night. I was told a bellman, would be coming up to move , he never showed. I went back to the front desk, and was told there was never any double rooms available at any time during the day. I spoke to Amy and everyone available to no avail. My daughter was forced to sleep, basically on the floor, because there is also no double sofa bed, it is a single chair, and the cushions flip over to give it more length. Who wouldn’t be upset about paying $200 a night for a child, and then she has to sleep on a cushion, on the floor. Mind you, this resort is not fully booked, but, it seems the diamond club members, and the Marriott convoy customers are the ones they cater to. I would advise everyone to book somewhere else, where simple king or double room, is not a special request, and a double sofa bed, is a loveseat.
Belinda
Stayed 1 night in Oct 2024