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InterContinental Marseille - Hotel Dieu, an IHG Hotel

5.0 star property
Luxury Marseille hotel in 2nd Arrondissement with 3 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for InterContinental Marseille - Hotel Dieu, an IHG Hotel

3 restaurants, breakfast, lunch, dinner served; Regional cuisine
Exterior
Premium bedding, down comforters, pillowtop beds, minibar
Exterior
Bar (on property)

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Restaurant
  • Breakfast available
  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Parking available
    Parking available
The price is $261
includes taxes & fees
$229 per night
Dec 8 - Dec 9

Explore the area

Map
1 Place Daviel, Marseille, Bouches-du-Rhone, 13002
  • Le Panier
    2 min walk
  • La Canebiere
    7 min walk
  • Old Port of Marseille
    10 min walk
  • Marseille (MRS-Marseille - Provence)
    29 min drive

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Room options

View all photos for Junior Suite, 1 King Bed, Terrace, Harbor View

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, Terrace, Harbor View

  • 538 sq ft
  • Harbor view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 2 Twin Beds

  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed, View (La Bonne Mere View)

Premium Room, 1 King Bed, View (La Bonne Mere View) | Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed, View (La Bonne Mere View)

  • 538 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds

Premium Room, 2 Twin Beds | Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 2 Twin Beds

  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Harbor View

Classic Room, 2 Twin Beds, Harbor View | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 2 Twin Beds, Harbor View

  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, Terrace, Harbor View

Classic Room, 1 King Bed, Terrace, Harbor View | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 1 King Bed, Terrace, Harbor View

  • 377 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed with Sofa bed

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed with Sofa bed

  • 409 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Terrace, View (La Bonne Mere View)

Premium Room, 1 King Bed, Terrace, View (La Bonne Mere View) | Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed, Terrace, View (La Bonne Mere View)

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige) | Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 King Bed (Prestige)

  • 1184 sq ft
  • Harbor view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room

Classic Room | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, View (La Bonne Mere View)

Junior Suite, 1 King Bed, View (La Bonne Mere View) | Terrace/patio

Junior Suite, 1 King Bed, View (La Bonne Mere View)

  • 538 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, View (La Bonne Mere View)

Classic Room, 1 King Bed, View (La Bonne Mere View) | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 1 King Bed, View (La Bonne Mere View)

  • 301 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Terrace, Harbor View

Classic Room, 2 Twin Beds, Terrace, Harbor View | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 2 Twin Beds, Terrace, Harbor View

  • 377 sq ft
  • Harbor view
  • Sleeps 2
  • 2 Twin Beds
Lobby sitting area

Maisons du Monde Hôtel & Suites - Marseille Vieux Port

Pet friendly
Free WiFi
Air conditioning
Breakfast available
9.2 out of 10, Wonderful, (894)
The price is $127
per night
$146 total
includes taxes & fees
Dec 6 - Dec 7
Maisons du Monde Hôtel & Suites - Marseille Vieux Port

About the neighborhood

Marseille

Located in 2nd Arrondissement, InterContinental Marseille - Hotel Dieu, an IHG Hotel is next to Le Panier and Hotel de Ville. This 194-room, 5-star hotel welcomes guests with 3 restaurants, a full-service spa, and an indoor pool.

What's nearby

  • Le Panier - 2 min walk - 0.1 miles
  • Old Port of Marseille - 10 min walk - 0.5 miles
  • Museum of European and Mediterranean Civilisations - 12 min walk - 0.7 miles
  • Les Terrasses du Port - 15 min walk - 0.8 miles
  • Grand Port Maritime de Marseille - 4 min drive - 1.9 miles

Getting around

  • Colbert Metro Station - 8 min walk
  • Marseille (XRF-Saint Charles SNCF Train Station) - 17 min walk
  • Marseille - Provence Airport (MRS) - 29 min drive

Restaurants

  • ‪Vanille Noire - ‬2 min walk
  • ‪Cup Of Tea - ‬1 min walk
  • ‪Capian Bar - ‬2 min walk
  • ‪La Table d'Augustine - ‬2 min walk
  • ‪Entre Terre et Mer - ‬4 min walk

About this property

InterContinental Marseille - Hotel Dieu, an IHG Hotel

Luxury Marseille hotel in 2nd Arrondissement with 3 restaurants
Guests of InterContinental Marseille - Hotel Dieu, an IHG Hotel enjoy a full-service spa, an indoor pool, and a 24-hour gym. Valet parking is available for EUR 49 per night. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.
Guests can expect free WiFi and LED TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Minibars, espresso makers, and safes are other standard amenities.
Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
Spa by Clarins has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), Dutch, English, French, German, Italian, Japanese, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (EUR 49 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 35 per person
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Alycone
  • Le Capian
  • Les Fenetres

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,260 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 4 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 10 kids 1 year old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for EUR 100.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 4.32 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 35 per person
  • Valet parking fee: EUR 49 per night
  • Rollaway bed fee: EUR 100.0 per night
  • Facilities fee: EUR 19 per person, per day and includes use of: sauna; spa tub; spa

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel InterContinental Marseille
InterContinental Dieu
InterContinental Hotel Dieu
InterContinental Hotel Dieu Marseille
InterContinental Hotel Marseille
InterContinental Marseille
InterContinental Marseille Dieu
InterContinental Marseille Hotel Dieu
Marseille InterContinental
Marseille InterContinental Hotel
InterContinental Marseille Hotel Dieu
InterContinental Marseille Hotel Dieu an IHG Hotel
InterContinental Marseille - Hotel Dieu, an IHG Hotel Hotel
InterContinental Marseille - Hotel Dieu, an IHG Hotel Marseille

Frequently asked questions

Are free cancellation options available at InterContinental Marseille - Hotel Dieu, an IHG Hotel?

InterContinental Marseille - Hotel Dieu, an IHG Hotel provides free cancellation on certain room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at InterContinental Marseille - Hotel Dieu, an IHG Hotel?

As of Nov 22, 2024, prices found for a 1-night stay for 2 adults at InterContinental Marseille - Hotel Dieu, an IHG Hotel on Dec 2, 2024 start from $272.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to InterContinental Marseille - Hotel Dieu, an IHG Hotel?

This hotel is situated in 2nd Arrondissement, just steps from Le Panier and Hotel de Ville, and within a short walk of Old Port of Marseille. You'll also find Marseille Provence Cruise Terminal and Grand Port Maritime de Marseille within a short drive.

Is parking available on site at InterContinental Marseille - Hotel Dieu, an IHG Hotel?

Yes, valet parking is offered for EUR 49 per night. Accessible parking and electric car charging are also available for guests.

Is a spa located at InterContinental Marseille - Hotel Dieu, an IHG Hotel?

Spa by Clarins is the hotel's spa and services include body wraps, Ayurvedic treatments, massages, and mani/pedis.

Does InterContinental Marseille - Hotel Dieu, an IHG Hotel feature a casino?

No, InterContinental Marseille - Hotel Dieu, an IHG Hotel doesn't have a casino.

Will I find an indoor pool at InterContinental Marseille - Hotel Dieu, an IHG Hotel?

Yes, this hotel has an indoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

What do couples enjoy most about InterContinental Marseille - Hotel Dieu, an IHG Hotel?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a Michelin-rated restaurant.

Are there hot tubs at InterContinental Marseille - Hotel Dieu, an IHG Hotel?

No, but this hotel does have a steam room.

Does InterContinental Marseille - Hotel Dieu, an IHG Hotel feature a restaurant that includes a breakfast menu?

Yes, InterContinental Marseille - Hotel Dieu, an IHG Hotel has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will InterContinental Marseille - Hotel Dieu, an IHG Hotel allow pets to stay free of charge?

No, pets aren't allowed at InterContinental Marseille - Hotel Dieu, an IHG Hotel though service animals are welcome.

Does InterContinental Marseille - Hotel Dieu, an IHG Hotel have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from InterContinental Marseille - Hotel Dieu, an IHG Hotel?

The closest major airport to InterContinental Marseille - Hotel Dieu, an IHG Hotel is Marseille - Provence Airport (MRS), which is 15.2 mi away (29 minutes by car).

Are there rooms with balconies that I can book at InterContinental Marseille - Hotel Dieu, an IHG Hotel?

Yes, some guestrooms at this hotel offer a terrace where guests can enjoy sea or garden views.

Reviews

9.2

Wonderful

Rating 10 - Excellent. 743 out of 1034 reviews" "
Rating 8 - Good. 199 out of 1034 reviews" "
Rating 6 - Okay. 55 out of 1034 reviews" "
Rating 4 - Poor. 23 out of 1034 reviews" "
Rating 2 - Terrible. 14 out of 1034 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maggie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with great location
Stayed 2 nights in Aug 2024

10/10 Excellent

Manu Rawat

Stayed 3 nights in Aug 2024

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Marseille
Great location. Well maintained property. Excellent staff and service. Extremely comfortable beds. Unfortunately, on previous trips to Marseille, we opted for hotels located directly on the port instead of the Intercontinental. We now know that was a mistake and will always try to stay at the Intercontinental. While it is not directly on the port, it is superior to all the properties that are in terms of service, staff, and quality.
Stayed 1 night in Aug 2024

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced I felt like I was staying at a Holiday Inn. In the area, this appears to be the safest hotel Nice view of a church from the terrace I chose this hotel because parking in Marseille is limited. Parking: $40 per night. Valet guys were really nice and spoke English very well Check in and check out: Fast and courteous service Halls leading to the rooms: No AC Room: same set up as Holiday Inn Pool: I believe I was told I had to pay to use it. I did not use it Breakfast: You won’t starve. Bacon was burnt I will not stay in this hotel again. This hotel is a short walk from the bay.
Stayed 1 night in Aug 2024

10/10 Excellent

Robert, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Aug 2024

10/10 Excellent

Mouloud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with big rooms and huge king beds
Stayed 1 night in Jul 2024

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in the port area of Marseille
Stayed 2 nights in Jul 2024

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, with a professional and friendly demeanour. Probably the quietest hotel I have ever used. Lovely terrace for breakfast, drinks and evening meals. A truly 5 star experience.
Stayed 5 nights in Jul 2024

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with beautiful views
Stayed 2 nights in Jul 2024

10/10 Excellent

Manav

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 2 nights in Jul 2024

10/10 Excellent

ann, Gloucestershire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Very central and beautiful building with excellent facilities.
Stayed 13 nights in Jun 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel Only bad thing no complementary water in room every where else I have stayed had this
Stayed 1 night in Jun 2024

10/10 Excellent

Thorvaldur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in a historic 18th century building with beautiful views of the city.
Stayed 6 nights in Jun 2024

10/10 Excellent

Leanne, East York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

gena

Traveled with group
Liked: Cleanliness, property conditions & facilities
Beautiful hotel - won’t return.
The hotel was very well situated, and the views from the room as well as the outside dining area was beautiful. Standing by the poured and looking back at the hotel it is equally beautiful. There is No signing area or swimming pool. There is an indoor lap pool only. The room was very nice, which included a large balcony with a beautiful view. However, the air conditioner was not strong enough to cool the room. We spoke several times to the front desk and several times people were sent to the room, but there seem to be no solution.the bathroom area was small and there was little privacy. The breakfast buffet was more typically suited to a budget type hotel. The servers in the bar and food area outside were extremely slow and not interested in providing a high-quality service. I chose this hotel because it was in La Panier area - an area I was interested in exploring. However, if I return to Marci, I will not be staying here. Previously, I stayed in a hotel on the opposite side of the old port, which was very well situated and very well run with a beautiful breakfast on the roof and a pool that offered sun lounges.
Stayed 2 nights in Jun 2024

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful, centrally located hotel in a historic building. You’d be hard pressed to find a nicer place to stay in Marseille. Because of the size and age of the building, the air conditioning wasn’t quite as cold as I would’ve like but I otherwise have nothing but good things to say about the hotel. Get a room with a balcony if you can - it’s worth it!
Stayed 2 nights in Jun 2024

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and bathroom. Excellent breakfast selection. Good location by the port
Stayed 2 nights in Jun 2024

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This exceptional hotel exceeded our expectations in every way! The dedication to customer satisfaction shines through in every aspect. The staff were warm and welcoming, the property was immaculately clean, and the beds were incredibly comfortable. The spacious soaking tub and delectable food served on the stunning terrace were the icing on the cake. Our stay here was the highlight of our five-week European adventure, and we would not hesitate to return. A truly outstanding experience!"
Stayed 1 night in Jun 2024

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jun 2024

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Manuel

Stayed 1 night in Jun 2024

4/10 Poor

Samantha

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities
We have been traveling Spain, the Catalon region, and the French Rivieria. We have stayed at a variety of hotels on this stay, and I’ve stayed at many in my lifetime (including Intercontinentals). This hotel was the worst on this trip and the worst 5 star hotel I think I’ve ever stayed at before. Firstly, the staff is horrible. Unfriendly, unhelpful, and downright rude at times. As as an example, we waited so long for a taxi (over 30 minutes checking in every 5 minutes while others got taxis), that eventually we ordered an Uber. The concierge had the nerve to tell me that Ubers weren’t allowed! I had my 2 young daughters (8 & 5) with me waiting. The food is terrible. We ordered room service one night and got one children’s burger with just cheese on a bun (no burger) and one over cooked burger. My runny chicken salad sandwich was atrocious. They provided 1 condiment for all of us. The dinner at the bar on the terrace was no better. We had a very sub-par pizza for the kids and unripe tomatoes served with bland burrata cheese and a scoop of pesto. When we wanted anything, we looked back to see an empty restaurant filled with dozens of servers conversing but none checking on us. My daughters needed water, but they never had a chance to ask. The rooms are nice enough, but the pillows are way too soft and the furnishings do not scream 5 stars. There are stains on the carpets and our bathtub was dirty. I would not recommend nor stay there again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly staff and a beautiful location. Comfortable beds in spacious rooms.
Stayed 1 night in Jun 2024