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Mercure Jelenia Gora

3.0 star property
Suburban hotel with a sauna and spa services

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Jelenia Gora

Exterior
Fitness facility
Point of interest
Superior Room, 1 Double Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Pool
  • Laundry
  • 24/7 front desk
The price is $61
includes taxes & fees
$57 per night
Dec 1 - Dec 2

Explore the area

Map
Ul Sudecka 63, Jelenia Gora, Lower Silesian, 58-500
  • Karkonosze Museum
    9 min walk
  • Jelenia Góra Market Square
    16 min walk
  • Church of SS Erasmus and Pancras
    16 min walk

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Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed

  • 205 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Twin Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Superior Room, 1 Twin Bed

  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Superior Room, 1 Double Bed

  • 205 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds

  • 205 sq ft
  • Park view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Twin Bed

  • 205 sq ft
  • Park view
  • Sleeps 1
  • 1 Twin Bed
Exterior

Osada Śnieżka

Pool
Hot Tub
Spa
Pet friendly
8.8 out of 10, Excellent, (99)
The price is $44
per night
$48 total
includes taxes & fees
Dec 10 - Dec 11
Osada Śnieżka

About the neighborhood

Jelenia Gora

Mercure Jelenia Gora places you 9.1 mi (14.7 km) from Sports and Tourism Museum and 9.3 mi (15 km) from Alpine Coaster. This 188-room, 3-star hotel has a restaurant, an indoor pool, and free in-room WiFi.

What's nearby

  • Jelenia Góra Market Square - 16 min walk - 0.9 miles
  • Church of the Holy Cross - 18 min walk - 1.0 mile
  • Rynek - 3 min drive - 1.4 miles
  • Karpacz Ski Resort - 18 min drive - 10.3 miles
  • Vang Stave church - 21 min drive - 11.3 miles

Getting around

  • Jelenia Gora Station - 19 min walk
  • Wroclaw (WRO-Copernicus) - 96 min drive

Restaurants

  • ‪Cukru.Cafe - ‬17 min walk
  • ‪Pizza Hut - ‬15 min walk
  • ‪Gruzińskie Smaki - ‬16 min walk
  • ‪Pierogarnia z Gitarą i Piórem - ‬17 min walk
  • ‪Restauracja Teatralna - ‬9 min walk

About this property

Mercure Jelenia Gora

Suburban hotel with a sauna and spa services
At Mercure Jelenia Gora, guests enjoy features like an indoor pool, a children's pool, and a sauna. Self parking is available for PLN 30 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include free WiFi in public areas, meeting rooms, and conference space.
Guests can expect free WiFi and 40-inch LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Coffee makers, phones, and desks are other standard amenities. Housekeeping is available on request.
An indoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, German, Polish, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (PLN 30 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; PLN 60 for adults and PLN 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby bar
  • Restaurant

Things to do

  • Children's pool
  • Indoor pool
  • Sauna
  • Ski storage

Family friendly

  • Art supplies
  • Children's games
  • Children's pool
  • Children's toys
  • Free crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1991
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: PLN 50
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: PLN 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property welcomes pets for PLN 30 per pet, per day
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • One child 11 years old or younger stays free, per registered adult, when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: PLN 100.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately PLN 60 for adults and PLN 30 for children
  • Self parking fee: PLN 30 per day
  • Pet fee: PLN 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: PLN 50 (subject to availability)
  • Late check-out fee: PLN 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses solar energy.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to noon.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Jelenia Gora Mercure
Mercure Hotel Jelenia Gora
Mercure Jelenia Gora
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Jelenia Gora
Mercure Jelenia Gora Hotel Jelenia Gora

Frequently asked questions

Is free cancellation available at Mercure Jelenia Gora?

Mercure Jelenia Gora offers free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Mercure Jelenia Gora?

As of Nov 26, 2024, prices found for a 1-night stay for 2 adults at Mercure Jelenia Gora on Dec 6, 2024 start from $56.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Mercure Jelenia Gora?

This hotel is located in Jelenia Gora, a short 16-minute walk from Jelenia Góra Market Square and also 18 minutes on foot from Church of the Holy Cross. You'll also find Karkonosze Museum and Church of SS Erasmus and Pancras less than a mile away.

Is parking available on site at Mercure Jelenia Gora?

Yes, parking is offered for PLN 30 per day. Accessible parking and electric car charging are also available for guests.

Is there a spa available at Mercure Jelenia Gora?

Spa services at the hotel include massages.

Does Mercure Jelenia Gora have a casino?

No, Mercure Jelenia Gora doesn't have a casino.

Will I find an indoor pool at Mercure Jelenia Gora?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and noon.

What do couples enjoy most about Mercure Jelenia Gora?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Mercure Jelenia Gora have a hot tub?

No, but this hotel does have a sauna.

Does Mercure Jelenia Gora feature a restaurant that includes a breakfast menu?

Yes, Mercure Jelenia Gora serves buffet breakfast for a surcharge each morning at Restaurant.

Will Mercure Jelenia Gora allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Mercure Jelenia Gora for a fee of PLN 30 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Mercure Jelenia Gora?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Can I book a room with a balcony at Mercure Jelenia Gora?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy park or mountain views.

Does Mercure Jelenia Gora have a wedding venue on site?

There are wedding services available at Mercure Jelenia Gora if that's in your vacation plans.

Reviews

8.4

Very Good

Rating 10 - Excellent. 59 out of 177 reviews" "
Rating 8 - Good. 86 out of 177 reviews" "
Rating 6 - Okay. 26 out of 177 reviews" "
Rating 4 - Poor. 5 out of 177 reviews" "
Rating 2 - Terrible. 1 out of 177 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Nice and professional staff Great Sauna
Stayed 3 nights in Sep 2024

8/10 Good

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jun 2024

10/10 Excellent

Klaudia Katarzyna

Stayed 3 nights in Jan 2024

10/10 Excellent

Alexander, Jerusalem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice room - cozy and comfortable, the bed was good, Everything was clean. The old city is 15 minutes on foot. The hotel has a big parking lot, but it not free. The staff was pleasant and helpful.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Rooms In need of an update
The rooms are in need of major refurbishment, at least the one i was in. The customer lift was broken, they did however let me use the service lift. The towels had a strange smell to them. I cannot speak for the food etc but from what I briefly saw, the restaurant looked good.
Stayed 1 night in Sep 2023

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly & helpful staff. Stayed in 3 Mercure hotels in Poland and while appreciating the need to save power, Mercure's minibar fridges seem set to room temperature.
Stayed 2 nights in Jul 2023

6/10 Okay

Robert

Traveled with group
Liked: Cleanliness
This hotel has older style rooms that are a bit worse for wear. However, the prices are reasonable so you get what you pay for. All other aspects are satisfactory.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jeffrey, Aberdeen

Traveled with group, Business traveler
Liked: Cleanliness
Stayed 2 nights in Jun 2023

6/10 Okay

Jaroslaw

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2023

10/10 Excellent

Natalia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Mariusz

Stayed 3 nights in Oct 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old
Stayed 1 night in Aug 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, great food just wish they had an ac
Stayed 2 nights in Jun 2022

6/10 Okay

Jack

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Is it Mercure ? Needs improvement.
Hotel needs major upgrade. Exterior is not well maintained. Rooms have no air conditioning and are outdated.
Stayed 1 night in May 2022

8/10 Good

Gordon WP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay again
Comfortable room, very warm (winter time). Spacious bathroom, shower ok. Kettle and fridge in the room. Swimming pool very good (15m long), towels could smell better. You can rent bathrobes for 10zl each. Great breakfast, including pure honey, 100% maple syrup and amazing hams. Selection of meats, salads, eggs, fish, cereals, porridge, cheese, yoghurt... Enjoyed every day of my stay and would stay here again if I'm in the area.
Stayed 4 nights in Dec 2021

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

6/10 Okay

Horatiu N

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2021

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice hotel, with a great pool. Probably slightly in need of refurbishment, but still clean and well run.
Stayed 1 night in Jul 2021

8/10 Good

Andres

Liked: Cleanliness, staff & service, room comfort
Jelenia Gora 80es feeling
Bit 80es but overall very nice
Stayed 1 night in Jul 2021

10/10 Excellent

JOHN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints....friendly and clean. had to pay for hotel parking.
Stayed 1 night in Jun 2021

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Staff
80% of the staff was rude and unhelpful and was clear to see we was treated differently because we was English. Most of the time my wife stayed in the room due to feeling so uncomfortable even my 13 year old daughter noticed.
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, safe area, fairly close to downtown. Great for the money. Breakfast was nicely done.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good price and worthwhile
Very good amenities. The room was a decent size with two beds and nice and clean. My only complaint would be due to lack of air conditioning but this is common.
Stayed 3 nights in Aug 2018