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Grandes Rousses Hotel & Spa

5.0 star property
Luxurious slopeside hotel with a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grandes Rousses Hotel & Spa

Lobby lounge
Front of property
Lounge
Balcony view
Loft | Pillowtop beds, minibar, in-room safe, soundproofing

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Parking available

Explore the area

Map
425 Route du Signal, l'Alpe-d'Huez, Huez, Isere, 38750
  • Les Grandes Rousses
    1 min walk
  • Palais des Sports
    7 min walk
  • L'Eclose Ski Lift
    7 min walk
  • l'Alpe-d'Huez (AHZ-Henri Giraud)
    4 min drive

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Room options

View all photos for Deluxe Room

Pillowtop beds, minibar, in-room safe, soundproofing

Deluxe Room

  • 301 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Panoramic Duplex, Mountain View

Panoramic Duplex, Mountain View | Pillowtop beds, minibar, in-room safe, soundproofing

Panoramic Duplex, Mountain View

  • 430 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Panoramic Triple Room, Mountain View

Panoramic Triple Room, Mountain View | Pillowtop beds, minibar, in-room safe, soundproofing

Panoramic Triple Room, Mountain View

  • 258 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Suite, 1 King Bed with Sofa bed, Mountain View

Suite, 1 King Bed with Sofa bed, Mountain View | Pillowtop beds, minibar, in-room safe, soundproofing

Suite, 1 King Bed with Sofa bed, Mountain View

  • 473 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room

Classic Room | Pillowtop beds, minibar, in-room safe, soundproofing

Classic Room

  • 236 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Mountain View

Pillowtop beds, minibar, in-room safe, soundproofing

Suite, Multiple Beds, Mountain View

  • 592 sq ft
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Suite, Multiple Beds, Mountain View, Mezzanine

Suite, Multiple Beds, Mountain View, Mezzanine | Pillowtop beds, minibar, in-room safe, soundproofing

Suite, Multiple Beds, Mountain View, Mezzanine

  • 430 sq ft
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed with Sofa bed, Mountain View

Pillowtop beds, minibar, in-room safe, soundproofing

Suite, 1 King Bed with Sofa bed, Mountain View

  • 409 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Prestige Room

Prestige Room | Pillowtop beds, minibar, in-room safe, soundproofing

Prestige Room

  • 344 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room deluxe Chalet

Pillowtop beds, minibar, in-room safe, soundproofing

Room deluxe Chalet

  • 301 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Panoramic Room, Mountain View

Panoramic Room, Mountain View | Pillowtop beds, minibar, in-room safe, soundproofing

Panoramic Room, Mountain View

  • 258 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Room (Cozy)

  • Sleeps 2
  • 1 King Bed

View all photos for Chalet (Chamade)

Chalet (Chamade) | Pillowtop beds, minibar, in-room safe, soundproofing

Chalet (Chamade)

  • 3067 sq ft
  • Mountain view
  • Sleeps 14
  • 4 King Beds and 4 Double Sofa Beds

View all photos for Chalet (Chazen)

Chalet (Chazen) | Pillowtop beds, minibar, in-room safe, soundproofing

Chalet (Chazen)

  • 2690 sq ft
  • Mountain view
  • Sleeps 12
  • 4 King Beds and 4 Double Sofa Beds

View all photos for Loft

Loft | Pillowtop beds, minibar, in-room safe, soundproofing

Loft

  • 548 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Front of property

Hôtel Le Pic Blanc

Pool
Spa
Pet friendly
Free WiFi
8.8 out of 10, Excellent, (349)
The price is $286
per night
$321 total
includes taxes & fees
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Hôtel Le Pic Blanc

About the neighborhood

Huez

Located in Cognet, Grandes Rousses Hotel & Spa is next to Alpe d'Huez and Les Grandes Rousses. This 106-room, 5-star hotel has ski-in/ski-out access, a full-service spa, and 2 restaurants.

What's nearby

  • Palais des Sports - 7 min walk
  • Alpe d'Huez - 12 min walk
  • Televillage Ski Lift - 5 min drive
  • Oz-en-Oisans Ski Resort - 17 min drive
  • Les Deux Alpes Ski Resort - 20 min drive

Getting around

  • Jarrie-Vizille Station - 46 min drive
  • Grenoble (GNB-Grenoble - Isere) - 96 min drive

Restaurants

  • ‪Chantebise 2100 - ‬3 min walk
  • ‪Smithy's Tavern - ‬4 min walk
  • ‪Le Chalet du Pèr'Sillé - ‬5 min walk
  • ‪Indiana - ‬7 min walk
  • ‪Au Dahu Grillé - ‬2 min walk

About this property

Grandes Rousses Hotel & Spa

Luxurious slopeside hotel with a full-service spa
Guests of Grandes Rousses Hotel & Spa have access to ski-in/ski-out access, a full-service spa, and an outdoor pool. Valet parking is available for EUR 28 per day, and there's also an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski hotel include a gym, a sauna, and free WiFi in public areas.
Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include minibars, espresso makers, and safes. Change of towels is available on request.
Recreational amenities at the hotel include ski-in/ski-out access, an outdoor pool, a sauna, and a fitness center.

Children under 14 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include sports massages, facials, body wraps, and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge)
  • Ski shuttle nearby
  • Covered valet parking on site (EUR 28 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; EUR 33 for adults and EUR 16 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Ferme d'Hubert
  • L Esperance

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Arcade/game room
  • Children's books
  • Children's toys
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 915 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body wraps
  • Facials
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Built in 1954
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Connecting rooms available
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 55

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 30 per pet, per day
  • Dogs and cats only
  • 1 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • One child 4 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for EUR 90.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 3.63 per person, per night. This tax does not apply to children under 18 years of age.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 33 for adults and EUR 16 for children
  • Covered valet parking fee: EUR 28 per day
  • Pet fee: EUR 30 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 55 (subject to availability)
  • Rollaway bed fee: EUR 90.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Pool access available from 10:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel Les Grandes Rousses
Hotel Rousses
Les Grandes Rousses
Hotel Les Grandes Rousses France/Rhone-Alpes
Hôtel Grandes Rousses Huez
Hôtel Grandes Rousses
Grandes Rousses Huez
Grandes Rousses
Hôtel Grandes Rousses
Hôtel Les Grandes Rousses
Grandes Rousses Hotel Spa
Grandes Rousses & Spa Huez
Grandes Rousses Hotel & Spa Huez
Grandes Rousses Hotel & Spa Hotel
Grandes Rousses Hotel & Spa Hotel Huez

Frequently asked questions

Is free cancellation available at Grandes Rousses Hotel & Spa?

Grandes Rousses Hotel & Spa offers free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

What can I see within easy reach of Grandes Rousses Hotel & Spa?

This hotel is situated in Cognet, just steps from Alpe d'Huez and Les Grandes Rousses, and within a short walk of Palais des Sports. You'll also find Bergers Ski Lift and L'Eclose Ski Lift less than a mile away.

Will I be able to park at Grandes Rousses Hotel & Spa?

Yes, covered valet parking is offered for EUR 28 per day. Accessible parking is also available for guests.

Is there a spa available at Grandes Rousses Hotel & Spa?

There is a full-service spa available for guests to enjoy and services include sports massages, body wraps, and aromatherapy.

Does Grandes Rousses Hotel & Spa feature a casino at the property?

No, Grandes Rousses Hotel & Spa doesn't have a casino.

Will I find an indoor pool at Grandes Rousses Hotel & Spa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10:00 AM and 7:00 PM.

What amenities will couples enjoy at Grandes Rousses Hotel & Spa?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a poolside restaurant.

Are there hot tubs at Grandes Rousses Hotel & Spa?

No, but this hotel does have a steam room.

Does Grandes Rousses Hotel & Spa have a restaurant with a breakfast menu?

Yes, Grandes Rousses Hotel & Spa has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Grandes Rousses Hotel & Spa allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Grandes Rousses Hotel & Spa for a fee of EUR 30 per pet, per day. The property also provides food and water bowls.

Does Grandes Rousses Hotel & Spa have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Are there rooms with balconies that I can book at Grandes Rousses Hotel & Spa?

Yes, some guestrooms at this hotel offer either a balcony or a terrace where guests can enjoy pool or resort views.

Does Grandes Rousses Hotel & Spa offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Grandes Rousses Hotel & Spa.

Grandes Rousses Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 110 out of 191 reviews" "
Rating 8 - Good. 56 out of 191 reviews" "
Rating 6 - Okay. 14 out of 191 reviews" "
Rating 4 - Poor. 8 out of 191 reviews" "
Rating 2 - Terrible. 3 out of 191 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, especially the pool and spa
Stayed 5 nights in Jul 2024

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great value
Pleasant stay, I wouldn’t say the hotel is a ‘5 Star’ but it is nice enough and the staff are very friendly. Hôtel a little dated in parts but excellent value for money.
Stayed 2 nights in Jul 2024

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel
Excellent hotel. Staff couldn't do any more. Would 100% stay again and wished we were staying for more than one night. Only slight criticism was that we couldn't get the air con working, but otherwise an exceptional stay.
Stayed 1 night in Jul 2024

4/10 Poor

Armin

Disliked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Ian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff.
Stayed 5 nights in May 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

ANIRUDH REDDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good mountain retreat
Nice Alpine hotel. Comfortable rooms . Excellent service at the reception. The staff at the reception go the length to help u out to ur every need. Although There is one particular male staff member who needs to get his act straight. He is in the restaurant. I dont want to mention what ihave been through, but i have to say, he is a black mark on the entire hotel. I preferred not to dine in hotel the second day only because of the experience i have faced. The food was good. Its the whole experienc and service i have been through is still shocking for this 5 star hotel. He certainly doesnt deserve to work here and certainly the customer doesnt need to be put through such racist experience after paying 5 star price at a 5 star hotel. Other than this unfortunate staff member at the restaurant, everything else was good. The spa was very relaxed and the staff was very polite and helpful there.
Stayed 2 nights in May 2024

10/10 Excellent

CHRISTOPHER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just 6m from the lift that is absolutely key! 💪👏
Stayed 7 nights in Apr 2024

2/10 Terrible

Matthew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Below average
Stayed 7 nights in Feb 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities
Great hotel - lovely stay - unbelievable staff - only two small gripes, no power plugs by the beds which I hate but I appreciate this is very personal also you have to climb into your bath to push the plug down in the bath because of the solid shower screen (unless I was being stupid this seemed liked very poor design)
Stayed 2 nights in Dec 2023

10/10 Excellent

amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and staff.
My wife and I stayed here for two nights and we absolutely loved it! Everything was perfect. Also, we had a car, so the parking garage was very convenient. The staff was very accommodating and professional, and I have to say specifically, the manager, Hilal, was a highlight. Her warmth and friendliness made a tremendous impact on both of us, and we felt she was largely responsible for making our stay extra special.
Stayed 2 nights in Oct 2023

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Property was okay. Nothing amazing. Loud construction noise and dust on all the surrounding streets. The town was absolutely dead. Only 2 bars open for food and drinks. One of them was a great little popular biker bar (bicyclists). The other one had horrible service. So really just 1 decent eating/drinking option in Alpe d’Huez in June. The nearby hiking trails offered amazing views of the Alps. If you’re not a hiker or a bicyclist, don’t go there in June. There’s nothing else happening.
Stayed 1 night in Jun 2023

10/10 Excellent

Paul, Winnipeg

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very well equipped hotel, enjoyed the outdoor swimming pool and hot tub, and particularly enjoyed the evening live music in the lounge.
Stayed 4 nights in Feb 2023

10/10 Excellent

Stephen

Stayed 3 nights in Jun 2022

10/10 Excellent

ZACHARY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location loca loca
This place was very nice, quality rooms very comfortable friendly staff for the most part, did talk to 3 people and never got towels at the pool and finally resorted to using wet towels to “dry”off. Location could not be better snow cat groomed through the building at night pretty cool to watch. Would definitely stay there again.
Stayed 1 night in Mar 2022

10/10 Excellent

ZLATKO, Wayne

Stayed 5 nights in Feb 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incroyable et magnifique
Séjour incroyable.
Stayed 1 night in Jan 2021

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gorgeous hotel with heated outdoor pool
Lovely hotel, heated pool and jacuzzi were perfect for Mountain climate, restaurants and indoor spa/pool looked amazing but closed due to covid and/or seasonality. Huge super comfy bed in prestige room. Would stay here again during ski season in a heartbeat!
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Hotel. Great location and very friendly staff. The food was sensational. Going there again.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 7 nights in Feb 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel
Fantastic hotel with a great location. Clean and modern with superb facilities. All the staff are amazing, they can’t do enough for you, very helpful and friendly tending to all your needs.
Stayed 5 nights in Jan 2020

4/10 Poor

Emanuele

Traveled with family
Disliked: Cleanliness, staff & service
It used to be very good...now it's just a mess!!
I have been to this hotel 3 times and it used to be really good, unfortunately now it has been expanded and is just a huge disorganized mess! At checkout they tried to charge me again even though I had already paid for the room online, same for the second room which was a present for my parents (and in this way they saw the price). They tried to charge me for stuff inside the minibar which we didn't use because they had no idea what was in the room. Before they expanded the hotel clients had access to the SPA,now it is at an extra cost (indoor spa).It is only free if you use it between 10am - 2pm which is useless for anyone that is there to ski. The new outdoor SPA is nice but definitely not big enough for the amount of people the hotel can now accommodate: they have hundreds of rooms and the outside SPA has 8 places in the Jacuzzi and 8 in the Sauna. The new rooms are aesthetically nice but not finished (missing parts, empty picture frames) and badly organized: nowhere to hang towels in the bathroom, bathroom door that can be only half opened because the TV is blocking the other half, room was dusty, extremely uncomfortable to enter the shower/bathtub since you need to climb over a high bathtub wall and land on the tilted part of the tub where your back is supposed to go (there is no way an elderly person will get in and out of it). The great 4 stars hotel and nice services doesn’t exist anymore,now you will just get a giant disorganized mess which is definitely not worth it
Stayed 2 nights in Jan 2020

2/10 Terrible

Sally

Disliked: Staff & service, property conditions & facilities, room comfort
Definitely not worth the money; go elsewhere
After a 2 week tour of France, we can definitively say this was our worst experience. The service was terrible. We asked where to park, and we weren’t allowed to leave our bags in the lobby while we moved the car. We weren’t told there was a shuttle and the lot we were directed to was full. We had to drag our suitcases 500m in the snow. When we asked about the shuttle the next day they said we needed to wait. 20 minutes later we decided to walk... again. We had the Christmas Ever dinner at great, great cost, and the food was terrible. Multiple people left before the last course. We were ignored by the servers for most of the meal. Later on in the trip we had a *** Michelin meal that cost less than the dinner we had here. After dinner the empty lobby bar blasted club music until late in the night. When we asked if the music could be turned down because our windows were shaking they said there was nothing they could do. Overall, the trip was a mix of budget and nicer hotels, and I preferred the budget over this hotel. The view from the room was nice, but everything else was way below average. Bad service, bad food, poor amenities that they charges guests the privilege to use. I have tried to contact the management about our experience and have not gotten a response. There are cheaper hotels in the area that offer better amenities and attitudes.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific location. Staff terrific. Nothing is too much trouble. Only problem is the dinner service is slow. The restaurant on the 3rd floor is so lovely and relaxed. Breakfast there is like home.
Stayed 5 nights in Dec 2019