6/10 Okay
Paul
Business traveler, Traveled with partner
Oct 16, 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very disappointed with the condition of the room. Upon check in we confirmed Housekeeping was daily but only received 6 of 9 nights of housekeeping and even when done, details were missed every time. The toilet leaked making noise all night, the bathroom vent was not working properly so our room stunk each time we used the toilet, and there were ants in the bathroom. We complained to desk the first day and were told "We really don't have a maintenance person or maintenance staff" but the GM will be in tomorrow and will take care of it. 9 days later, the vent still did not work, the toilet continued to leak, and we continued to share the room with insects. At an average rate of $345.00 per night, this property is not worth the price.Go to a lower priced/rated property and get the same for less or step up to a higher priced/rated property and get what you are paying for. For what you are getting here, it is a waste of money. Clearly this property is not being cared for and no one is monitoring housekeeping to insure that they are doing their job correctly.
Paul
Stayed 9 nights in Oct 2024
