River Terrace Resort & Convention Center

3.5 star property
Resort with free parking, a short walk to Ripley's Aquarium of the Smokies

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Balcony view
Exterior
Signature Room - 2 Queen Beds River View | In-room safe, iron/ironing board, free WiFi, bed sheets
Signature Room - 2 Queen Beds | Bathroom | Hydromassage showerhead, hair dryer, towels, soap

Reviews

7.8 out of 10

Good

Popular amenities

  • Pet friendly
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included

Explore the area

Map
240 River Road, Gatlinburg, TN, 37738
  • Ripley's Aquarium of the Smokies
    4 min walk
  • Traffic Light #5
    4 min walk
  • Anakeesta
    5 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    69 min drive

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Room options

Signature Room, 1 King Bed, River View

  • 192 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, River View

  • 248 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

Signature Room - 1 King Bed

  • 192 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

  • 252 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds

  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

Signature Room - 2 Queen Beds

  • 252 sq ft
  • Sleeps 4
  • 2 Queen Beds

Signature Room - 2 Queen Beds River View

  • 288 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

Signature Loft, 1 King Bed with Sofa bed, River View

  • 600 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Gatlinburg

Located in Downtown Gatlinburg, River Terrace Resort & Convention Center is within a 5-minute walk of Ripley's Aquarium of the Smokies and within 15 minutes of other popular attractions like Great Smoky Mountains National Park. This 205-room resort welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk
  • Anakeesta - 5 min walk
  • SkyPark - 6 min walk
  • Gatlinburg Space Needle - 7 min walk
  • Gatlinburg Convention Center - 8 min walk

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Tennessee Cider Company - ‬4 min walk
  • ‪Cliff Top Grill & Bar - ‬5 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬5 min walk
  • ‪Subway - ‬4 min walk
  • ‪Ole Red - ‬6 min walk

About this property

River Terrace Resort & Convention Center

Resort with free parking, a short walk to Ripley's Aquarium of the Smokies
Guests of River Terrace Resort & Convention Center enjoy an outdoor pool, free WiFi in public areas, and meeting rooms. A stay here includes free parking. The front desk is staffed 24/7 to help with concierge services, and answer any questions about the accommodations. Additional amenities include a conference center, a business center, and express check-out.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hydromassage showers and hair dryers. Safes, phones, and ironing boards are also available. Housekeeping is available on request.
Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 7 buildings
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per accommodation, per stay
  • Dogs only
  • 2 total (60 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 200 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-11:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

Frequently asked questions

Are free cancellation options available at River Terrace Resort & Convention Center?

River Terrace Resort & Convention Center offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at River Terrace Resort & Convention Center?

As of Oct 30, 2024, prices found for a 1-night stay for 2 adults at River Terrace Resort & Convention Center on Oct 31, 2024 start from $129.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near River Terrace Resort & Convention Center?

This resort is situated in Downtown Gatlinburg, just steps from Ripley's Aquarium of the Smokies, and within a 10-minute walk of Anakeesta and SkyPark. You'll also find Great Smoky Mountains National Park and Gatlinburg Space Needle less than a mile away.

Is parking available on site at River Terrace Resort & Convention Center?

Yes, self parking is offered for free at the resort. Accessible parking is also available for guests.

Does River Terrace Resort & Convention Center include a casino on the premises?

No, River Terrace Resort & Convention Center doesn't have a casino.

Will I find an indoor pool at River Terrace Resort & Convention Center?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about River Terrace Resort & Convention Center?

Couples staying at this resort will appreciate amenities like a hydromassage showerhead as well as an outdoor pool and concierge services.

Does River Terrace Resort & Convention Center have a hot tub?

No, this resort doesn't have a spa tub.

Does River Terrace Resort & Convention Center have a restaurant with a breakfast menu?

No, River Terrace Resort & Convention Center doesn't have a restaurant that serves breakfast.

Will River Terrace Resort & Convention Center allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at River Terrace Resort & Convention Center for a fee of USD 150 per accommodation, per stay.

Are there connecting rooms at River Terrace Resort & Convention Center?

No, there aren't connecting guestrooms at this resort.

How close is the airport from River Terrace Resort & Convention Center?

The closest major airport to River Terrace Resort & Convention Center is McGhee Tyson Airport (TYS), which is about 27.3 mi away.

Are there rooms with balconies that I can book at River Terrace Resort & Convention Center?

Yes, some guestrooms at River Terrace Resort & Convention Center offer a balcony and may feature river views.

Reviews

7.8

Good

Rating 10 - Excellent. 392 out of 1009 reviews" "
Rating 8 - Good. 309 out of 1009 reviews" "
Rating 6 - Okay. 147 out of 1009 reviews" "
Rating 4 - Poor. 101 out of 1009 reviews" "
Rating 2 - Terrible. 60 out of 1009 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Rodney

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good, compared to the online view of the company the actual on site view is completely different. There were bugs in the room, the phone didn’t work, linen was dirty. Even after reporting the situation to the front desk, I was told they would address the bug and phone issues but unfortunately that didn’t happen. I would not return due to false advertisement & the bug issues.
Stayed 5 nights in Sep 2024

8/10 Good

Tony

Traveled with family
Liked: Staff & service
The wifi didn't work at all, and with a kid thats not good.
Stayed 2 nights in Jul 2024

8/10 Good

Stacey

Stayed 2 nights in Jul 2024

8/10 Good

Felice

Stayed 2 nights in Jul 2024

8/10 Good

Branson

Stayed 3 nights in Jul 2024

10/10 Excellent

Bob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints about anything! Will definitely stay again!
Stayed 3 nights in Jul 2024

6/10 Okay

Meaghan

Traveled with family and small children, Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was old and outdated, very mildewy smell. Carpet was wet feeling from old AC.
Stayed 1 night in Jul 2024

6/10 Okay

Umed A

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
WiFi and phone did not work. Bathroom was not clean. Sink faucet did not have aerator so water shattered all over. Balcony was dirty with cobwebs all over the place. Paint chipping everywhere in balcony. Main door was shabby and looked loose. Overall, the room looked very old and falling apart. Staff was courteous, helpful and tried to help but with limited ability to do anything.
Stayed 2 nights in Jul 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 3rd time i have stayed at this property. Great location to evwrything down town. Saves yourself 20-$30 a day parking being so close. Staff is friendly and the room was clean. Well done
Stayed 2 nights in Jul 2024

6/10 Okay

Pamela

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room was listed as "renovated" but looked like walking into an early 2000s run down motel room. Room smelled like marijuana and cigarette smoke even though its a non smoking room. Everything in the room felt grimy and I tried my best to not touch anything. Way overpriced and would never recommend this place to anyone. The ONLY convenient thing was being a short walk away from downtown Gatlinburg.
Stayed 3 nights in Jul 2024

2/10 Terrible

Kane

Disliked: Cleanliness, staff & service, property conditions & facilities
Certainly not worth what we paid!
Stayed 2 nights in Jul 2024

2/10 Terrible

Kane

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tear it down and start over!
Stayed 2 nights in Jul 2024

2/10 Terrible

Kane

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be completely gutted or torn down. The walls are paper thin. I actually head the woman in the room next to us pass gas and giggle about it with her kids. The bathroom definitely has not been updated since the 70's. The vanity is covered in paint splatter and the sink has rust stains at the overflow. The plastic shower shell is disgustingly dirty and the shower curtain was crispy old and wrinkled! The lighting in the room was horrible with only one bedside lamp that did not work. The window blinds are certainly from the 70's and there ius ZERO hope of a dark room to sleep in! The ONLY positive for the room was the TV was decent
Stayed 2 nights in Jul 2024

4/10 Poor

Grant

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Our bed sheets were not changed for the entire 10 days we stayed. Despite several requests to have that done. The room keys would take 5 minutes to open the door and we had them replaced 3 times. The air conditioning in the room was not working properly and it was hot the entire stay.
Stayed 8 nights in Jul 2024

4/10 Poor

Perrie

Stayed 2 nights in Jun 2024

6/10 Okay

HEIDI

.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Nice view
We had a wonderful view of the river. The staff were very helpful and friendly. There are no hair dryers in the rooms. We had no hand soap or shampoos in our room. We were able to get hand soap from the front desk.
Stayed 2 nights in Jul 2024

10/10 Excellent

Pamela

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for a visit to the aquarium.
Stayed 1 night in Jun 2024

8/10 Good

james

Traveled with family
July 4th vaca
The room was good. But not the room that I ask you h m to have for us a Monday h earlier I want ed on the s cone floors not th find st Room had ants The rooms need some updating Also I he POOl was closed IN July They need to open the cafa backup Also a little costly for a two star hotel. Thanks Jim Rickman
Stayed 3 nights in Jul 2024

8/10 Good

Jimmie

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Gela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a jacuzzi tub that was unexpected..the staff attended to all requests in a very timely manner... the floors were dirty and the faucet leaked however.
Stayed 4 nights in Jul 2024

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Ali

Liked: Cleanliness
Stayed 3 nights in Jul 2024

10/10 Excellent

rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024