10/10 Excellent
robert
Oct 8, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i didn't like was we arrived at 8:30am and could not get into our room until 3:30 / 4:30 because they were waiting for the room to be cleaned. They keep saying the rooms were all booked. To later find out that the person who was in the room we were suppose to be in did not want to leave, and extended their stay.
In the room we had booked Not thinking about the 8 hour flight we had from Atlanta Georgia. When we got in our room there was no hand towel to bathe, no robes, the television was only programmed to speak German. We booked this room" executive suite" 7 months in advance so that our experience would be a great one. The good part was Mr..Nash was by far the most professional, people person, showed the best hospitality, friendly and informative the whole time we were there.
The hotel was very nice and clean. The bar and restaurants were good. The service with the exception of Mr.Nash could use improvement
robert
Stayed 6 nights in Sep 2024