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The Westin Excelsior, Florence

5.0 star property
Riverwalk hotel with bars and a fitness center

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Photo gallery for The Westin Excelsior, Florence

Concierge desk
Exterior
Suite, 1 King Bed, Non Smoking, River View (Terrace) | Premium bedding, pillowtop beds, minibar, in-room safe
Restaurant
View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Pet friendly
  • Gym
  • Room service
  • Parking available

Explore the area

Map
Piazza Ognissanti 3, Florence, FI, 50123
  • Historic Centre of Florence
    ‪1 min walk‬
  • Piazza di Santa Maria Novella
    ‪5 min walk‬
  • Ponte Vecchio
    ‪9 min walk‬
  • Florence (FLR-Peretola)
    ‪25 min drive‬

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Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking, River View

Junior Suite, 1 King Bed, Non Smoking, River View | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, 1 King Bed, Non Smoking, River View

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Non Smoking, Terrace

Penthouse, 1 King Bed, Non Smoking, Terrace | Premium bedding, pillowtop beds, minibar, in-room safe

Penthouse, 1 King Bed, Non Smoking, Terrace

  • 355 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, 1 King Bed, Non Smoking

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, River View

Premium Room, 1 King Bed, Non Smoking, River View | Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room, 1 King Bed, Non Smoking, River View

  • 323 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking, River View (Terrace)

Presidential Suite, 1 King Bed, Non Smoking, River View (Terrace) | Living room | Flat-screen TV

Presidential Suite, 1 King Bed, Non Smoking, River View (Terrace)

  • 861 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking, River View

Premium bedding, pillowtop beds, minibar, in-room safe

Grand Suite, 1 King Bed, Non Smoking, River View

  • 700 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, River View (Terrace)

Suite, 1 King Bed, Non Smoking, River View (Terrace) | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, Non Smoking, River View (Terrace)

  • 538 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Suite, 1 King Bed, Non Smoking, Terrace

Panoramic Suite, 1 King Bed, Non Smoking, Terrace | Living room | Flat-screen TV

Panoramic Suite, 1 King Bed, Non Smoking, Terrace

  • 377 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking | Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room, 1 King Bed, Non Smoking

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 Queen Bed

  • 194 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, River View

Deluxe Room, 1 King Bed, Non Smoking, River View | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, River View

  • 269 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Florence

Located in Santa Maria Novella, The Westin Excelsior, Florence is adjacent to Historic Centre of Florence and within a 10-minute walk of other popular attractions like Basilica of Santa Maria Novella. This 5-star hotel has 171 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym.

What's nearby

  • Historic Centre of Florence - 1 min walk - 0.0 miles
  • Piazza di Santa Maria Novella - 5 min walk - 0.3 miles
  • Ponte Vecchio - 9 min walk - 0.5 miles
  • Uffizi Gallery - 12 min walk - 0.7 miles
  • Cathedral of Santa Maria del Fiore - 12 min walk - 0.7 miles

Getting around

  • Alamanni - Stazione Santa Maria Novella Tram Stop - 7 min walk
  • Florence Santa Maria Novella Station - 8 min walk
  • Florence Airport, Peretola (FLR) - 25 min drive

Restaurants

  • ‪Se - Sto - ‬1 min walk
  • ‪Winter Garden by Caino - ‬1 min walk
  • ‪Osteria dei Centopoveri - ‬3 min walk
  • ‪Il Profeta - ‬2 min walk
  • ‪Hotel Croce di Malta - ‬4 min walk

About this property

The Westin Excelsior, Florence

Riverwalk hotel with bars and a fitness center
At The Westin Excelsior, Florence, guests have access to a gym, a rooftop terrace, and free WiFi in public areas. Valet parking is EUR 55 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for EUR 105 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include meeting rooms, a business center, and a computer station.
Guests can expect free WiFi and 32-inch flat-screen TVs. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Minibars, safes, and phones are other standard amenities. Change of bedsheets is available on request.
Recreational amenities at the hotel include a fitness center.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 33 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Covered valet parking on site (EUR 55 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: EUR 44.50 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • ORVM Bar - Temp Closed
  • Sesto On Arno-Temp Closed

Things to do

  • Art gallery
  • Designer stores
  • Gym
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • On a river
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Dining venue(s)
The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 45 per accommodation, per night (maximum EUR 90 per stay)
  • Dogs and cats only
  • 1 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for EUR 80.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately EUR 44.50 per person
  • Airport shuttle fee: EUR 105 per person (one-way)
  • Covered valet parking fee: EUR 55 per day (in/out privileges)
  • Nearby parking fee: EUR 33 per day (984 ft away)
  • Pet fee: EUR 45 per accommodation, per night (maximum EUR 90 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the airport (available 24 hours) or the train station (fees apply). Driving? This property offers valet parking (fees apply).
Property Registration Number IT048017A1S9A2BNYA

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Florence
Excelsior Westin Florence
Florence Excelsior
Florence Westin
Florence Westin Excelsior
Westin Excelsior Florence
Westin Excelsior Hotel
Westin Excelsior Hotel Florence
Westin Florence
Westin Florence Excelsior
Westin Excelsior Florence Hotel
Westin Excelsior
The Westin Excelsior, Florence Hotel
The Westin Excelsior, Florence Florence
The Westin Excelsior, Florence Hotel Florence

Frequently asked questions

Is free cancellation available at The Westin Excelsior, Florence?

The Westin Excelsior, Florence provides free cancellation on some room rates. For additional details, review the cancellation policy on our site.

What's there to see near The Westin Excelsior, Florence?

This hotel is situated in Santa Maria Novella, just steps from Historic Centre of Florence, and within a 10-minute walk of Piazza di Santa Maria Novella and Basilica of Santa Maria Novella. You'll also find Uffizi Gallery and Cathedral of Santa Maria del Fiore less than a mile away.

Is parking available on site at The Westin Excelsior, Florence?

Yes, covered valet parking is offered for EUR 55 per day with in/out privileges.

Does The Westin Excelsior, Florence have a casino on the premises?

No, The Westin Excelsior, Florence doesn't have a casino.

Is there an indoor pool at The Westin Excelsior, Florence?

No, there is no indoor pool at this hotel.

Is The Westin Excelsior, Florence good for couples?

This boutique hotel offers plenty of amenities for couples including 2 bars, a restaurant, and proposal/romance packages.

Does The Westin Excelsior, Florence have a hot tub?

Yes, this hotel offers private spa tubs in some guestrooms.

Does The Westin Excelsior, Florence have a restaurant that serves breakfast?

Yes, The Westin Excelsior, Florence serves a full breakfast for a surcharge each morning at Sesto On Arno-Temp Closed.

Does The Westin Excelsior, Florence allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at The Westin Excelsior, Florence for a fee of EUR 45 per accommodation, per night. The property also provides food and water bowls.

Does The Westin Excelsior, Florence have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from The Westin Excelsior, Florence?

The closest major airport to The Westin Excelsior, Florence is Florence Airport, Peretola (FLR), which is 6.8 mi away (25 minutes by car).

Can I book a room with a balcony at The Westin Excelsior, Florence?

Yes, some guestrooms at this hotel offer either a furnished balcony or a terrace where guests can enjoy river or city views.

Does The Westin Excelsior, Florence have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at The Westin Excelsior, Florence.

The Westin Excelsior, Florence Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 252 out of 342 reviews
Rating 8 - Good. 59 out of 342 reviews
Rating 6 - Okay. 21 out of 342 reviews
Rating 4 - Poor. 8 out of 342 reviews
Rating 2 - Terrible. 2 out of 342 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul, Skelmersdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in the heart of Florence. Nowhere was too far to walk. The room was amazing and the surroundings were magnificent. The staff were fantastic and the bar area was amazing with a live Piano play on each evening.
Stayed 4 nights in Nov 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

We've visited Florence several times now and always loved walking pas this iconic building with the view that one day I would stay there. This visit that goal materialised. A great reception from the ladies in reception led us to our room facing the Arno River. The room was huge, king sized bed, and bathroom well appointed. Clean and spacious. Superb bedroom. Breakfast is also a treat. They have a chef who makes the most fantastic omlettes, and the stocking of the buffet breakfast is done maticuloulsly. Our go-to hotel from now on when we will inevitably return to Florence.
Stayed 2 nights in Nov 2024

10/10 Excellent

Angelica

Stayed 3 nights in Oct 2024

8/10 Good

Cynthia, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
The Westin is located in a very convenient area you can walk everywhere from there, lots of places to eat and safe area. We really enjoyed our stay 🙏
Stayed 3 nights in Oct 2024

10/10 Excellent

mansour

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing especially front desk very hospitality.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Location historical value great service
Stayed 1 night in Sep 2024

10/10 Excellent

Beth

Stayed 4 nights in Aug 2024

10/10 Excellent

KENT

Stayed 4 nights in Jul 2024

4/10 Poor

Cristian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated
Stayed 3 nights in Jun 2024

10/10 Excellent

jeff

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time here and will keep coming back. Love how everything is walkable without being in the thick crowds of Florence. Hotel and staff are incredible and very knowledgeable. Will keep coming back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at The Westin Excelsior hotel. The rooms were beautiful, service was excellent, and the staff could not have been more friendly and helpful!
Stayed 2 nights in Nov 2023

6/10 Okay

ROBERT

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Very overpriced compared to other hotels we stayed at in Italy on the trip with less amenities.
Stayed 2 nights in Sep 2023

10/10 Excellent

Madlyn

Stayed 1 night in Sep 2023

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great traditional hotel. Lovely location on the Arno. A service
Stayed 4 nights in Aug 2023

6/10 Okay

Dmitri

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Liked location, view. Disliked staff and service
Stayed 3 nights in Jul 2023

10/10 Excellent

Meri

Stayed 1 night in Jun 2023

10/10 Excellent

Rina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved being right next to the Arno River. It was an easy walk to the Oltrarno area and just as easy to get to the main sites of the city. Our room was surprisingly large, but the windows were placed oddly high so that we could only look out of one of them from a small set of stairs if we tiptoed. The views from the rooftop bar were magnificent! We'd stay here again.
Stayed 6 nights in May 2023

10/10 Excellent

Mikhail, Redmond

Stayed 7 nights in Apr 2023

10/10 Excellent

Karen

Stayed 2 nights in Apr 2023

10/10 Excellent

kostantinos, LORTON

Stayed 3 nights in Mar 2023

8/10 Good

Deborah

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was great about this property except it was a little to old and dark for my taste.
Stayed 2 nights in Feb 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding stay!

Amazing staff and in a great location.
View from our room.
Sits on the Arno River
Stayed 6 nights in Feb 2023

10/10 Excellent

Duane, Marshfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, is elegant and very quiet rooms, I enjoy the view from my balcony
Stayed 6 nights in Jan 2023