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Hotel Riu Palace Aquarelle - All Inclusive

4.0 star property
Stylish hotel on the shore with 4 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Aquarelle - All Inclusive

Water park
On the beach, white sand
Aerial view
Food court
Reception hall

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • All inclusive
    All inclusive
  • Spa
    Spa
  • Parking included
    Parking included
The price is $363
includes taxes & fees
$312 per night
Nov 25 - Nov 26

Explore the area

Map
Falmouth, Falmouth, JMCTY05
  • Jamaica Swamp Safari Village
    7 min walk
  • Martha Brae River
    15 min walk
  • Luminous Lagoon
    5 min drive
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    31 min drive

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Room options

View all photos for Family Room, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | U)

  • 624 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (C)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Partial Ocean View (C)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Partial Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-Up, +18 Years Old, (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-Up, +18 Years Old, (L)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (L)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (C)

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (C)

  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (U)

  • 624 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (B2C-US)

  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (E)

  • 624 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (B2C-CAN)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (E)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US) | Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (U)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (E)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (B2C-CAN)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (B2C-CAN)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | C)

  • 377 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CAN)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Swim-UP, +18 Years Old) (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-UP, +18 Years Old) (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

50-inch flat-screen TV with satellite channels

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Ocean View (U)

50-inch flat-screen TV with satellite channels

Suite, Ocean View (U)

  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-Up | 18+ | B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-Up | 18+ | U)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (B2C-CAN)

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-Up | 18+ | U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (Swim-Up | 18+ | U)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (C)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (C)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (C)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (C)

  • 624 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite (Swim-Up | 18+ | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-Up | 18+ | C)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (C)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
Aerial view

Jewel Grande Montego Bay Resort & Spa – All Inclusive

On private beach
Pool
All inclusive
Spa
8.8 out of 10, Excellent, (1263)
The price is $494
per night
$494 total
includes taxes & fees
Dec 7 - Dec 8
Jewel Grande Montego Bay Resort & Spa – All Inclusive

About the neighborhood

Falmouth

Located within a mile (2 km) of Martha Brae River, Hotel Riu Palace Aquarelle - All Inclusive is within 2 miles (3 km) of Jamaica Beaches. This 753-room, 4-star hotel has 4 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Jamaica Swamp Safari Village - 7 min walk - 0.4 miles
  • Martha Brae River - 15 min walk - 0.8 miles
  • Luminous Lagoon - 5 min drive - 3.5 miles
  • Blue Waters Beach Club - 10 min drive - 4.4 miles
  • Burwood Beach - 11 min drive - 5.3 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 31 min drive

Restaurants

  • ‪Captain's Market - ‬15 min drive
  • ‪Steakhouse - ‬15 min drive
  • ‪Kfc - ‬5 min walk
  • ‪Royalton Sands Beach Bar - ‬8 min drive
  • ‪Martini Bar - ‬10 min drive

About this property

Hotel Riu Palace Aquarelle - All Inclusive

Stylish hotel on the shore with 4 outdoor swimming pools
Hotel Riu Palace Aquarelle - All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive hotel include a children's pool, free WiFi in public areas, and coffee/tea in a common area.
50-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Minibars, ceiling fans, and hair dryers are also available.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.
Renova has 1 treatment room. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Krystal
  • Kyoto
  • Napoli
  • Steakhouse
  • White Bay

Things to do

  • 4 outdoor pools
  • Children's pool
  • Free water park
  • Full-service spa
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Massage
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • No elevator

More

  • 1 building
  • 13 floors
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Riu Palace Aquarelle
Hotel Riu Palace Aquarelle
Riu Aquarelle All Inclusive
Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle - All Inclusive Hotel
Hotel Riu Palace Aquarelle - All Inclusive Falmouth
Hotel Riu Palace Aquarelle - All Inclusive Hotel Falmouth

Frequently asked questions

Is a free cancellation option available at Hotel Riu Palace Aquarelle - All Inclusive?

Hotel Riu Palace Aquarelle - All Inclusive provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Riu Palace Aquarelle - All Inclusive?

As of Nov 23, 2024, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Aquarelle - All Inclusive on Dec 3, 2024 start from $348.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Hotel Riu Palace Aquarelle - All Inclusive?

This hotel is located in Falmouth within a short 15-minute walk of Martha Brae River. You'll also find Luminous Lagoon and Blue Waters Beach Club within a short drive.

Is parking available on site at Hotel Riu Palace Aquarelle - All Inclusive?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Hotel Riu Palace Aquarelle - All Inclusive?

Renova is the hotel's full-service spa and services include massages.

Does Hotel Riu Palace Aquarelle - All Inclusive feature a casino?

No, Hotel Riu Palace Aquarelle - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Palace Aquarelle - All Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

What will couples enjoy most about a stay at Hotel Riu Palace Aquarelle - All Inclusive?

This beachfront hotel offers plenty of amenities for couples including 4 outdoor pools, 2 swim-up bars, and 5 restaurants.

Does Hotel Riu Palace Aquarelle - All Inclusive have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Hotel Riu Palace Aquarelle - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Palace Aquarelle - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Palace Aquarelle - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Riu Palace Aquarelle - All Inclusive.

Does Hotel Riu Palace Aquarelle - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Riu Palace Aquarelle - All Inclusive?

The closest major airport to Hotel Riu Palace Aquarelle - All Inclusive is Sir Donald Sangster Intl. Airport (MBJ), which is 19.3 mi away (31 minutes by car).

Are there rooms with balconies at Hotel Riu Palace Aquarelle - All Inclusive?

Yes, some guestrooms at this hotel offer either a balcony or a patio.

Reviews

8.6

Excellent

Rating 10 - Excellent. 343 out of 598 reviews" "
Rating 8 - Good. 146 out of 598 reviews" "
Rating 6 - Okay. 60 out of 598 reviews" "
Rating 4 - Poor. 21 out of 598 reviews" "
Rating 2 - Terrible. 28 out of 598 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Andy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my 5 day stay here. The staff are very professional and provided quality service. The only thing is that this resort focus more on people with families and elderly since it doesn’t have a night club but overall, i’ll give my stay 5 stars.
Stayed 5 nights in Sep 2024

10/10 Excellent

Shannon Melissa, virginia beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and beautiful! Staff were nice and accommodating. I loved the fact that they did not allow kids at the swim up bar where all of the adults were. Also, I loved the fact that they had a Jamaican station at the buffet, we do NOT always want American style food.
Stayed 4 nights in Sep 2024

8/10 Good

eugenia Lee

Traveled with family
Liked: Amenities, property conditions & facilities
Would definitely visit again. Some staff was very rude but the majority was very nice and helpful. Food was good.
Stayed 3 nights in Sep 2024

8/10 Good

Felicia A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great experience! The entertainment was top notch! The best I have ever experienced at a RIU. The restaurant option were really good. The bartenders were Amazing especially in the swim up pool bar area! The only areas of improvement are the front desk. They were not as friendly and housekeeping...Those are just minor improvements. Again. Overall it was a great experience and I would definitely go back!
Stayed 5 nights in Aug 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
I had a phenomenal time. The food was fabulous and the entertainment was just as good thank you.
Stayed 7 nights in Aug 2024

8/10 Good

Charles Joseph

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

2/10 Terrible

stefanie

Traveled with family
Liked: Cleanliness
I had a great experience until I unfortunately interacted with a staff member by the name of Brittany G. She single handly ruined my vacation with her unprofessionalism, which will cost Riu my future business. She decided to ignore and deny my child and me service during our stay two days in a row at the Sport Bar. I did not pay thousands of dollars to be disrespected and dehumanized while on vacation. She failed to provide adequate service and food that was supposedly included in my purchase price. Honestly, I believe that I am owed a refund since obviously services were not rendered as agreed. I have sent several emails to the business concerning this matter and all of my correspondences have been ignored as well. I guess they stand behind her.
Stayed 7 nights in Aug 2024

8/10 Good

Michael J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish pools didn’t close at 6. Maybe some lights on balcony’s. Loved the staff at pools and entertainers. Food service great.
Stayed 7 nights in Aug 2024

8/10 Good

Camille

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property few rocks in the water so take water shoes. Staff was excellent, food and restaurants were good and the young ppl doing entertainment are awesome. Needed more or larger elevators. Room was beautiful and so was the view. Didnt like the roof as part of my room but was happy so didn't complain.
Stayed 5 nights in Aug 2024

8/10 Good

Lamar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new modern resort. Do not believe the bad reviews everything about this resort is excellent and worth visiting
Stayed 5 nights in Aug 2024

4/10 Poor

TRINH

Liked: Staff & service
Disliked: Property conditions & facilities
1) the hotel credit $654 is just a joke. They put it into 60 smal coupons that you have to use at the mall outside of the resort. Each coupon required to spend double or trip spend to be able to use the couple so it’s not worth it. The hotel is not in the hotel zone so if you want to go to the mall it cost $60 taxi or 140 for outside taxi to go to Mongtegobay down town. 2) less active. Only table pool pay $2 for each game. Ping pong next to the swimming pool it’s hard to pay during the hot weather and around 5pm a lot of mosquito around. We used our mosquitoes spray but it doesn’t help. 3) The steak house and lobster doesn’t have lobster and it’s no air conditioner. Very very hot while you are waiting for food. 4) Assian Tokyo rests Has no sushi but Thai’s food which is all spicy , kids can’t eat. 5) Less tropical fruit 6) App doesn’t work so you have to go to the front desk to book for the restaurant 7) less light less activities in the resort. Kids has not thi my to play. 8) water slide has a bump that kid will get hurt. Tour are just a joke . Rip off your money Capuchino won’t open until 10 am . 9) Resort around 8 or 9pm so boring. 10) we booked for double room. Paid for ocean view and we got partial ocean view . It’s only in the corner and can’t view much. 11) bedbug and mosquitos everywhere 12) my family paid less then 2k but they got stay 8 days and upgraded to ocean view . We paid 2k more than them but got less view and less days. Never come back
Stayed 7 nights in Jul 2024

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like almost everything I can tell that the resort is very safe but the way people talk it seems like it’s unsafe to do activities by myself for example I went to Aruba last year I didn’t have to have transportation exactly from the resort. My husband and I took a bus to go to the downtown of Aruba cause it’s very safe there.
Stayed 8 nights in Aug 2024

4/10 Poor

Njemile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Magdala Sincere

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the professionalism and hospitality of all the staffs. The foods options we had. The buffet was topnotch. The staffs, the foods choices at the buffet were great. The spa staffs were amazing. The entertainment every evening was great. I stayed in the hotel the entire time. As we pretty much had everything we needed at the hotel. The only bad thing is even though the cleaning staffs cleaned the room every day, and they did a good job. But we had some giant crickets and small millipedes in our room, I am not sure, how they get there. That was pretty scary. Besides that, everything was great. I look forward to staying at RIU Palace Aquarelle again, when I come back, in Jamaica again, God willing.
Stayed 7 nights in Aug 2024

10/10 Excellent

Shana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Aug 2024

10/10 Excellent

Donyessha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best All Inclusive I’ve been to!! The food was delicious, staff were great and attentive, and the entertainment was amazing.
Stayed 4 nights in Aug 2024

10/10 Excellent

Drico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

keyonna

Liked: Cleanliness, property conditions & facilities
Entertainment
Stayed 3 nights in Jun 2024

8/10 Good

Lilian, Newark

Liked: Cleanliness, staff & service, property conditions & facilities
Food was good, clean beach and great views.
Stayed 4 nights in Jun 2024

8/10 Good

Vanessa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Delfina, Bronx

Traveled with family
Liked: Cleanliness, staff & service
Excellent brand new resort, clean, great food and customer service and entertainment. Will go back!
Stayed 4 nights in Aug 2024

10/10 Excellent

Arlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros It’s a brand new property so everything is new and beautiful Rooms were clean, beds were super comfortable, Property was clean. Staff was extremely friendly. Drinks were not water down. Nightly entertainment was good Cons There were four restaurant options to make reservations for, Italian, Steak house Asian, spanish, You have to use the app and make the reservations for two days at a time it books up rather quickly. There is one large dining buffet restaurant with many options, but after a few days you feel like you’re repeating the food options. The sand is white and super soft. The water was amazing, although very Rocky in some areas. You definitely need water shoes
Stayed 5 nights in Aug 2024

8/10 Good

Neel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024