2/10 Terrible
Matthew
Traveled with partner
Sep 24, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Had to move rooms, and the second was worse than the first... We got to our room to find the bathroom trash half full, toothpaste spots all over the mirror and quite a few hairs in the shower. After a cordial complaint, the gentleman working the front desk got us an "upgraded" room. When we open the door, we are met with a musky, foul smell. The couch in the room was disgusting. Stains all over it. Being that it was almost midnight, we sprayed a bunch of perfume and just got to bed. Finally, after adjusting to the stench, we were able to get some rest. We're getting ourselves cleaned up in the morning, I decided to crack open the fridge. BIG mistake! Turns out, that's where the smell was coming from. It was so foul, that both of us were gagging. Top it all off, before we could get out of there we noticed that the smoke alarm had been removed from the room and there was just wires where it used to be. By far the worst hotel stay I've ever had, and the only hotel I've ever complained about in my 37 years of life. Severely lacking any regard for cleanliness. The only bright spot was the man working the front desk. He was kind and understanding. The poor guy was very embarrassed. From the sounds of it, it's been going downhill for some time. He seemed very fed up with his cleaning crews and how it was being managed. Said it was his worst experience in his 20 plus years working in the hotel/hospitality business. Btw, I paid $180 to stay at this dump...
Matthew
Stayed 1 night in Sep 2024