2/10 Terrible
David
Traveled with family
Dec 29, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
10 hours on the road, and we arrive. I have stayed in many La Quinta Hotels, and they have always been excellent until this one. The moment we entered, we found filthy, mud-tracked floors that remained that way until we checked out. We went to our room, and one of the walls was unpainted or perhaps had been forgotten to be painted. The bed mattress and box springs were lumpy, with a bed ruffle in tatters. Spilled drink stains were noted, too. The room smelled like someone spilled an alcoholic drink on the carpet, which was worn threadbare. The furnishings were scarred, and the sofa bed my daughter had to sleep on was also stained and worn. I was sent a text asking how I liked the room, and I sent pictures to state what was unsatisfactory. There wasn't a response until we left the next day and were on the road. It was an apology and a hope we'd come back. Finally, we left without breakfast as the breakfast bar wasn't open at six as it was supposed to be. When I asked, I was told it could be as late as six thirty before it would be up. We had to be on the road by then, so I got a cup of coffee from the lady who was setting up the breakfast, and we hit the road. As I stated, the text apology came late that morning with nothing but an apology and an explanation that the hotel room was under renovation and the hope that we'd be back.
David
Stayed 1 night in Dec 2024