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Palace Downtown

5.0 star property
Luxury Dubai hotel connected to a shopping center, steps from Dubai Fountain
VIP Access

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, cabanas (surcharge)
View from property
Restaurant
Restaurant
Lobby sitting area

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
  • Breakfast available
  • Housekeeping

Explore the area

Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai
  • Souk al Bahar
    2 min walk
  • Dubai Mall
    6 min walk
  • KidZania
    9 min walk
  • Dubai (DXB-Dubai Intl.)
    21 min drive
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Room options

View all photos for Palace Suite Fountain View

Palace Suite Fountain View | Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Fountain View

  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Fountain View

  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite Lake View

  • 753 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room, Fountain View

  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Lake View Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Lake View Room

  • 549 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room, Lake View

  • 549 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite, Lake View

Diplomatic Suite, Lake View | Minibar, in-room safe, blackout drapes, soundproofing

Diplomatic Suite, Lake View

  • 1130 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite, Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite, Lake View

  • 1130 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

Property amenity

Shangri-La Dubai

Pool
Spa
Kids pool
Parking included
9.6 out of 10, Exceptional, (1121)
The price is $250
per night
$312 total
includes taxes & fees
Jan 5 - Jan 6
Shangri-La Dubai

About the neighborhood

Dubai

Located in Downtown Dubai, Palace Downtown is adjacent to Dubai Fountain and within a 10-minute walk of other popular attractions like Dubai Mall. This 5-star hotel has 242 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool. It's connected to a shopping center in central Dubai and also close to Burj Khalifa and Dubai International Convention and Exhibition Centre.

What's nearby

  • Dubai Mall - 6 min walk
  • Dubai Fountain - 10 min walk
  • Dubai Aquarium & Underwater Zoo - 16 min walk
  • Burj Khalifa - 19 min walk
  • Dubai International Convention and Exhibition Centre - 9 min drive

Getting around

  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai Intl. Airport (DXB) - 21 min drive

Restaurants

  • ‪Pickl - ‬11 min walk
  • ‪Günaydin - ‬5 min walk
  • ‪Abd El Wahab, Souk Al Bahar - ‬5 min walk
  • ‪Palace Lobby - ‬1 min walk
  • ‪Beirut Khanum - ‬2 min walk

About this property

Palace Downtown

Luxury Dubai hotel connected to a shopping center, steps from Dubai Fountain
Palace Downtown features a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for AED 400 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect 42-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Balconies, minibars, and coffee makers are also standard.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 4 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for AED 350.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Is free cancellation available at Palace Downtown?

Palace Downtown provides free cancellation on some room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Palace Downtown?

As of Dec 22, 2024, prices found for a 1-night stay for 2 adults at Palace Downtown on Jan 14, 2025 start from $510.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Palace Downtown?

This hotel is situated in Downtown Dubai within a 10-minute walk of Dubai Mall and Dubai Fountain. You'll also find Dubai Aquarium & Underwater Zoo and Souk al Bahar less than a mile away.

Is there parking available at Palace Downtown?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Palace Downtown?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, body wraps, and aromatherapy.

Does Palace Downtown include a casino at the property?

No, Palace Downtown doesn't have a casino.

Will I find an indoor pool at Palace Downtown?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 7:00 PM.

What amenities will couples enjoy at Palace Downtown?

This lakeside hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a restaurant.

Are there hot tubs at Palace Downtown?

Yes, guests can enjoy a spa tub at this hotel.

Does Palace Downtown have a restaurant with a breakfast menu?

Yes, Palace Downtown serves buffet breakfast each morning for a surcharge from its restaurant.

Will Palace Downtown allow pets to stay for free?

No, pets aren't allowed at Palace Downtown.

Are there connecting rooms at Palace Downtown?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Palace Downtown?

The closest major airport to Palace Downtown is Dubai Intl. Airport (DXB), which is 9.5 mi away (21 minutes by car). Another top airport is Sharjah (SHJ-Sharjah Intl.), which is located 24.9 mi away (41-minute drive).

Are there rooms with balconies that I can book at Palace Downtown?

Yes, every guestroom at Palace Downtown comes with a balcony with some featuring lake views.

Does Palace Downtown host weddings?

Take advantage of the wedding venue at Palace Downtown if you plan to say "I do" during your trip.

Palace Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 795 out of 1007 reviews" "
Rating 8 - Good. 147 out of 1007 reviews" "
Rating 6 - Okay. 40 out of 1007 reviews" "
Rating 4 - Poor. 10 out of 1007 reviews" "
Rating 2 - Terrible. 15 out of 1007 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Stayed 4 nights in Sep 2024

10/10 Excellent

Jessie Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, location and amenities. thirptara on site is an amazingggg restaurant also, cannot recommend this hotel enough
Stayed 6 nights in Sep 2024

10/10 Excellent

David

Stayed 3 nights in Aug 2024

10/10 Excellent

Naz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

tikimia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place!!
Stayed 1 night in Sep 2024

10/10 Excellent

Rayan

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best experiences
Stayed 4 nights in Sep 2024

10/10 Excellent

anisha

Stayed 3 nights in Aug 2024

6/10 Okay

Bruce, Westerville

Stayed 6 nights in Aug 2024

10/10 Excellent

RODRIGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in a unique location you will find everything in a walking distance. The staff in the reception are very nice and friendly and help you with everything
Stayed 2 nights in Sep 2024

10/10 Excellent

F

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Special place - wonderful location. Will come again.
Stayed 1 night in Sep 2024

10/10 Excellent

Jubran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

ARFA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing hotel with the best of everything, hospitality, friendliness of staff, housekeeping, room service, cleanliness, amenities steam room, sauna, convenience of to the mall in minutes, Beautiful inside and outside well kept, overall No.1 hotel experience ever
Stayed 11 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Skip
Stayed 4 nights in Sep 2024

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning place to stay right in the heart of Dubai. Dubai Mall at your door step, stunning fountain views, very friendly staff! Just an amazing place!
Stayed 3 nights in Aug 2024

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this hotel
This hotel was clean and conveniently located. The service was impeccable. I would definitely stay here again
Stayed 2 nights in Sep 2024

10/10 Excellent

Liza, bronx

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The palace downtown was probably one of my favorite stay in dubai. I have stayed at other hotels before but the Palace has been the best for me. It was an absolute pleasure staying there. The staffs were great and very helpful. It was very close to everything nearby. The access to the dubai mall was best also. Overall, The palace was great and I would definitely stay there again next time!
Stayed 7 nights in Aug 2024

10/10 Excellent

Manjunath

Stayed 3 nights in Aug 2024

10/10 Excellent

Junaid

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say, was a magical experience. We had a the fountain facing deluxe room and the views from the balcony of burj khalifa were amazing.
Stayed 3 nights in May 2024

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful 5 star resort within walking distance of Burj Khalifa & shopping malls. Beautiful pool area with a stunning metropolitan backdrop, amazing food with a restaurant on the lake where you can enjoy the fountain show. A truly memorable stay!
Stayed 1 night in May 2024

10/10 Excellent

Abdulla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every way
Stayed 6 nights in Aug 2024

10/10 Excellent

Mohammad

Convenient location
Stayed 3 nights in Aug 2024

10/10 Excellent

Ramzi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is authentic. It’s not a cookie cutter type 5* experience. This place is unique and it has an authentic feel to the region.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jennifer, Westlake

Traveled with family
Liked: Cleanliness, staff & service
Best location. An Arabian oasis in the heart of downtown.
Stayed 3 nights in Aug 2024

10/10 Excellent

William

Traveled with partner
Liked: Amenities
Great property and location.
Stayed 4 nights in Aug 2024