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Palace Downtown

5.0 star property
Luxury Dubai hotel connected to a shopping center, steps from Dubai Fountain
VIP Access

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Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, cabanas (surcharge)
Lobby sitting area
Restaurant
View from property
Restaurant

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service

Explore the area

Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai
  • Dubai Mall
    ‪6 min walk‬
  • Dubai Fountain
    ‪10 min walk‬
  • Burj Khalifa
    ‪19 min walk‬
  • Dubai (DXB-Dubai Intl.)
    ‪25 min drive‬
VIP Access
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Room options

View all photos for Palace Suite Fountain View

Palace Suite Fountain View | Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Fountain View

  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Fountain View

  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite

  • 753 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

Palace Room, Fountain View | Minibar, in-room safe, blackout drapes, soundproofing

Palace Room, Fountain View

  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

View from room

Deluxe Room

  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room

View from room

Palace Room

  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite

Diplomatic Suite | Minibar, in-room safe, blackout drapes, soundproofing

Diplomatic Suite

  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite

View from room

Palace Suite

  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Dubai

Located in Downtown Dubai, Palace Downtown is adjacent to Dubai Fountain and within a 10-minute walk of other popular attractions like Dubai Mall. This 5-star hotel has 242 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool. It's connected to a shopping center in central Dubai and also close to Burj Khalifa and Dubai International Convention and Exhibition Centre.

What's nearby

  • Dubai Mall - 6 min walk - 0.3 miles
  • Dubai Fountain - 10 min walk - 0.6 miles
  • Dubai Aquarium & Underwater Zoo - 16 min walk - 0.9 miles
  • Burj Khalifa - 19 min walk - 1.1 miles
  • Dubai International Convention and Exhibition Centre - 9 min drive - 4.4 miles

Getting around

  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai Intl. Airport (DXB) - 25 min drive

Restaurants

  • ‪Pickl - ‬11 min walk
  • ‪Günaydin - ‬5 min walk
  • ‪Abd El Wahab, Souk Al Bahar - ‬5 min walk
  • ‪Palace Lobby - ‬1 min walk
  • ‪Beirut Khanum - ‬2 min walk

About this property

Palace Downtown

Luxury Dubai hotel connected to a shopping center, steps from Dubai Fountain
Palace Downtown features a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for AED 400 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect 42-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Balconies, minibars, and coffee makers are also standard.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 4 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for AED 350.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Is free cancellation available at Palace Downtown?

Palace Downtown provides free cancellation on some room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Palace Downtown?

As of Apr 24, 2025, prices found for a 1-night stay for 2 adults at Palace Downtown on May 18, 2025 start from $306.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Palace Downtown?

This hotel is situated in Downtown Dubai within a 10-minute walk of Dubai Mall and Dubai Fountain. You'll also find Dubai Aquarium & Underwater Zoo and Dubai Opera less than a mile away.

Will I be able to park at Palace Downtown?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Palace Downtown?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, reflexology, and detox wraps.

Does Palace Downtown include a casino at the property?

No, Palace Downtown doesn't have a casino.

Will I find an indoor pool at Palace Downtown?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 7:00 PM.

Is Palace Downtown a good place to stay for couples?

This lakeside hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a restaurant.

Are there hot tubs at Palace Downtown?

Yes, this hotel has a spa tub.

Does Palace Downtown have a restaurant with a breakfast menu?

Yes, Palace Downtown serves buffet breakfast each morning for a surcharge from its restaurant.

Will Palace Downtown allow pets to stay for free?

No, pets aren't allowed at Palace Downtown.

Are there connecting rooms at Palace Downtown?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Palace Downtown?

The closest major airport to Palace Downtown is Dubai Intl. Airport (DXB), which is 9.5 mi away (25 minutes by car). Another top airport is Sharjah (SHJ-Sharjah Intl.), which is located 24.9 mi away (49-minute drive).

Can I book a room with a balcony at Palace Downtown?

Yes, every guestroom at Palace Downtown comes with a balcony.

Does Palace Downtown host weddings?

Take advantage of the wedding venue at Palace Downtown if you plan to say "I do" during your trip.

Palace Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 791 out of 1002 reviews
Rating 8 - Good. 143 out of 1002 reviews
Rating 6 - Okay. 40 out of 1002 reviews
Rating 4 - Poor. 10 out of 1002 reviews
Rating 2 - Terrible. 18 out of 1002 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

su ah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very complication just walking distance from Dubai mall. Clean and friendly staff
Stayed 3 nights in Jan 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent hotel. The beds were very comfortable. The staff was very friendly anf accomodating.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jauhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

This is by far the best hotel I’ve ever stayed at during my travels to Dubai. The customer service is exceptional, and the location is absolutely perfect—10/10
Stayed 3 nights in Jan 2025

2/10 Terrible

Joel

Stayed 4 nights in Jan 2025

6/10 Okay

Leo

Liked: Cleanliness, staff & service
Disliked: Amenities
Amazing staff all around. And great location was the highlight of our stay. The room was dated, and cleanliness was questionable for a 5-star hotel. Room didn’t have a working AC. Repeated calls and visits from maintenance didn’t fix the issue. Hotel moved us to an upgraded room, which we appreciated. And new room looked cleaner too. The breakfast buffet was mediocre, we only enjoyed the juices but didn’t enjoy any of the available item. My daughter had allergic reaction (eggs) to one order even though the menu and staff assured us our order was egg-free. We used three hotels during our trip, and by far this was the lowlight of our trip.
Stayed 3 nights in Dec 2024

10/10 Excellent

Eya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Nicole E

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palace Downtown was an excellent hotel for our family over Christmas. Every detail was so thoughtful and the location can not be beat. The breakfast staff were so attentive and made our kids feel very special. The rooms were spacious, clean and very comfortable. We woyld absolutely stay here again
Stayed 4 nights in Dec 2024

10/10 Excellent

William, Dover

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the fountain show, conveniently located next to the mall. The property itself is beautiful and housekeeping staff does a great job. The buffet breakfast is excellent.
Stayed 2 nights in Dec 2024

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Tehzeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Hanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店非常漂亮，很舒服，每个工作人员都很友好，服务满分。下次我们还会一家人一起过来
Stayed 2 nights in Dec 2024

10/10 Excellent

Kanwar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kanwar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Property. Amazing Staff. Best view in entire Dubai for Burj Khalifa.
Stayed 2 nights in Dec 2024

10/10 Excellent

Eya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Eya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Muhammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Kapeel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great!
Stayed 5 nights in Dec 2024

10/10 Excellent

Olli, Oulu

Stayed 5 nights in Nov 2024

10/10 Excellent

SARAH, Centerville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and location!
Stayed 1 night in Nov 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, super recommended
Stayed 8 nights in Nov 2024

10/10 Excellent

Faisal

Stayed 4 nights in Nov 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Oct 2024

8/10 Good

Sameer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in Nov 2024

2/10 Terrible

Zainab

Stayed 5 nights in Oct 2024