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Ramada Tropics Resort & Conf Center by Wyndham Des Moines

3.0 star property
Family-friendly hotel with a water park and free breakfast

Choose dates to view prices

Photo gallery for Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Indoor pool
Suite, 2 Queen Beds, Non Smoking, Pool View | Desk, soundproofing, iron/ironing board, free cribs/infant beds
Lobby
Bar (on property)
Desk, soundproofing, iron/ironing board, free cribs/infant beds

Reviews

5.8 out of 10

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Pet friendly
  • Pool
  • Breakfast included

Explore the area

Map
5000 Merle Hay Rd, Urbandale, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪8 min drive‬
  • Wells Fargo Arena
    ‪12 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪30 min drive‬

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Room options

View all photos for Room, 1 King Bed, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

Room amenity

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

  • 204 sq ft
  • Sleeps 5
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 2 Queen Beds, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Non Smoking, Poolside

  • 204 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • 193 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking, Poolside

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed) | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

  • 226 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

Room amenity

Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

  • 204 sq ft
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Pool View

  • 204 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Poolside

  • 247 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Non Smoking

  • 301 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Suite, 1 King Bed, Non Smoking

  • 204 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

  • 204 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Urbandale

Ramada Tropics Resort & Conf Center by Wyndham Des Moines places you within a 10-minute drive of popular sights such as Iowa Gold Star Military Museum and Buccaneer Arena. This 166-room hotel welcomes guests with free breakfast and conveniences like a water park and an indoor pool.

What's nearby

  • Merle Hay Mall - 3 min drive - 1.4 miles
  • Drake University - 8 min drive - 4.8 miles
  • Living History Farms - 10 min drive - 7.7 miles
  • Wells Fargo Arena - 12 min drive - 8.4 miles
  • Iowa Events Center - 12 min drive - 8.4 miles

Getting around

  • Des Moines International Airport (DSM) - 30 min drive

Restaurants

  • ‪Chick-Fil-A - ‬3 min drive
  • ‪McDonald's - ‬6 min walk
  • ‪Casey's General Store - ‬2 min drive
  • ‪Sonic Drive-In - ‬15 min walk
  • ‪Buffalo Wild Wings - ‬19 min walk

About this property

Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Family-friendly hotel with a water park and free breakfast
Guests staying at Ramada Tropics Resort & Conf Center by Wyndham Des Moines enjoy access to a water park, an indoor pool, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff always at the ready. Other amenities at this family-friendly hotel include meeting rooms, a conference center, and a 24-hour business center.
Guests can expect free WiFi and 37-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include a water park and an indoor pool.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Castaways Grill

Things to do

  • Arcade/game room
  • Indoor pool
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Water park
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (10,000 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 20 per pet, per night
  • Dogs only
  • 1 total (30 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 10.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Ramada Tropics
Ramada Tropics Des Moines
Ramada Tropics Resort
Ramada Tropics Resort Des Moines
Tropics Resort
Des Moines Ramada
Ramada Des Moines
Ramada Hotel Des Moines
Ramada Tropics Hotel Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa
Ramada Tropics Resort Moines Urbandale
Ramada Tropics Resort Moines
Ramada Tropics Moines Urbandale
Ramada Tropics Moines
Ramada Tropics Resort & Conf Center by Wyndham Des Moines Hotel

Frequently asked questions

Is free cancellation available at Ramada Tropics Resort & Conf Center by Wyndham Des Moines?

Ramada Tropics Resort & Conf Center by Wyndham Des Moines provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Ramada Tropics Resort & Conf Center by Wyndham Des Moines?

As of Mar 28, 2025, prices found for a 1-night stay for 2 adults at Ramada Tropics Resort & Conf Center by Wyndham Des Moines on Mar 30, 2025 start from $69.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Ramada Tropics Resort & Conf Center by Wyndham Des Moines?

This hotel is located in Urbandale, close to Wells Fargo Arena, Merle Hay Mall, and Living History Farms. You'll also find Buccaneer Arena and Iowa Gold Star Military Museum within a short drive.

Is parking available on site at Ramada Tropics Resort & Conf Center by Wyndham Des Moines?

Yes, self parking is offered for free at the hotel. Accessible parking and free RV/bus/truck parking are also available for guests.

Does Ramada Tropics Resort & Conf Center by Wyndham Des Moines feature a casino at the property?

No, Ramada Tropics Resort & Conf Center by Wyndham Des Moines doesn't have a casino.

Is there an indoor pool at Ramada Tropics Resort & Conf Center by Wyndham Des Moines?

Yes, this hotel has an indoor pool.

What amenities will couples enjoy at Ramada Tropics Resort & Conf Center by Wyndham Des Moines?

There are plenty of amenities for couples at this hotel, including an indoor pool, a poolside bar, and a restaurant.

Does Ramada Tropics Resort & Conf Center by Wyndham Des Moines have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Ramada Tropics Resort & Conf Center by Wyndham Des Moines have a restaurant with a breakfast menu?

Yes, Ramada Tropics Resort & Conf Center by Wyndham Des Moines serves free continental breakfast at Castaways Grill each morning.

Does Ramada Tropics Resort & Conf Center by Wyndham Des Moines allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Ramada Tropics Resort & Conf Center by Wyndham Des Moines for a fee of USD 20 per pet, per night.

Does Ramada Tropics Resort & Conf Center by Wyndham Des Moines have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Ramada Tropics Resort & Conf Center by Wyndham Des Moines?

The closest major airport to Ramada Tropics Resort & Conf Center by Wyndham Des Moines is Des Moines International Airport (DSM), which is 22.5 mi away (30 minutes by car).

Can I book a room with a balcony at Ramada Tropics Resort & Conf Center by Wyndham Des Moines?

No, at Ramada Tropics Resort & Conf Center by Wyndham Des Moines, there aren't any guestrooms that list a balcony.

Does Ramada Tropics Resort & Conf Center by Wyndham Des Moines have a wedding venue on site?

There are wedding services available at Ramada Tropics Resort & Conf Center by Wyndham Des Moines if that's in your vacation plans.

Ramada Tropics Resort & Conf Center by Wyndham Des Moines Reviews

Reviews

5.8
Rating 10 - Excellent. 78 out of 371 reviews
Rating 8 - Good. 61 out of 371 reviews
Rating 6 - Okay. 71 out of 371 reviews
Rating 4 - Poor. 66 out of 371 reviews
Rating 2 - Terrible. 95 out of 371 reviews

6.0/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Traveled with family and small children, Traveled with family
Liked: Cleanliness
The rooms need updated but the pool and bar area is great! Nice that there is lifeguards.
Stayed 1 night in Feb 2025

2/10 Terrible

Chelcea

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wa run, hotel was dirty and rundown. Overbooked the hotel so our reservation we made 3 weeks ago they did not have a room for us so we drove 2hrs back home. Th staff were rude and would answer questions with "Not my problem". The hotel is extremely short staffed and waited for an hour in a line that went out the front doors in the cold for an hour to be told they did not have a room for me even though they had my reservation.
Stayed 1 night in Mar 2025

8/10 Good

Carlos

Stayed 3 nights in Dec 2024

6/10 Okay

Amber

Traveled with family
Liked: Staff & service, room comfort
Excellent customer service
Stayed 1 night in Dec 2024

8/10 Good

Amanda, Murray

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel months ago via Expedia. Well the week of my trip I revisited reviews and I was quite nervous I was going to have to get another hotel. But it was great. Clean, very spacious, highly recommend!
Stayed 3 nights in Dec 2024

4/10 Poor

Michelle

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Great customer service. Nice sheets and bedding. Easy to find parking. Facility worn, door to room looked like it had been broken and repaired, no hot water in shower in evening or in morning, no closet door in room, dirty glass doors-handprints all over. Other guests, strong “smell” in hallways, kids running, yelling, slamming doors on and off until 4am. Pool area good for younger kids.
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Lacey, Baldwin

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities
Traveling as a family of 5: Cons: The room wasnt very clean. The mattress had blood stains and urine stains. There were cans of Busch lite already in the garbage can in the room and the couch had white stains on it.. The front desk wasnt very helpful or available. The employees sat in the room behind the front desk and ignored me and my kids waiting to be helped. I was just trying to get some coffee packets for our room since breakfast wasnt until 8am even though the site says it starts at 7am. There were no vending machines for water or snacks. The morning staff weren't very pleasant at all. Pros: the kids had fun at the waterpark and arcade. There were restaurants and gas stations within walking distance so that was very helpful!
Stayed 2 nights in Dec 2024

8/10 Good

WENDY

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The indoor swim park is perfect for all ages.
Stayed 1 night in Dec 2024

8/10 Good

chris

Liked: Cleanliness, amenities, property conditions & facilities
It was an alright place to stay. Front desk staff was absent a lot and had to ring a bell for service. The restaurant was not open until like 3:00 so we had to go find food for lunch. Pool was versatile and adequate for young children. Room was good and clean. Would stay again.
Stayed 1 night in Nov 2024

6/10 Okay

Julian

Traveled with family
Good pool for kids, understaffed.
Stayed 1 night in Nov 2024

6/10 Okay

Derek

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Decent for price
Very friendly staff at check in. Hotel is older, remodel attempts seem to have been made just not complete or quality
Stayed 1 night in Dec 2024

6/10 Okay

Anastaysia

Stayed 1 night in Nov 2024

8/10 Good

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Steven

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Find another hotel
Our first room had a terrible smell so staff moved us to another room, which was OK. Rooms were clean and the beds comfortable enough. We booked this hotel for the water features especially the hot tub. This is the only time I've ever been cold in a hot tub, the water was lukewarm, about like a heated pool. There were no pool towels and others said there hadn't been any all day. After about 45 minutes we went back to the room (wet) to take a shower and warm up. The shower temperature was colder than the hot tub. Sink had hot water but barely any in the shower. Had a good night's sleep, intended to get up and try the hot tub again. Found out the pool area doesn't open until 10 am with checkout at 11 am. Everything else was so poor we didn't even bother looking at the breakfast. I don't recommend this hotel, won't ever go back.
Stayed 1 night in Dec 2024

2/10 Terrible

Sara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not up to par to say the least
We checked out within 3 hours of being there after we went down to the waterpark and came back to our room we noticed The room had bugs on the sheets and one of the beds were broke so we checked out and went home
Stayed 1 night in Dec 2024

8/10 Good

Abigail

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointment
the hotel room had no sheets for the pull out bed texted for sheets and towels and never received. went to the water park and went to ask for towels was told they’re all in the wash sorry. sorry bring your own. the pull out was a thin foam piece that was dirty and gross so kiddo had to get in bed with us. no plugins next to the bed to charge phones. Worst part went to check out a lovely nice gentleman that wa s maintenance went to get someone for me and the guy came out dumbfounded looked like he wasn’t awake and said what do you need… i said to check out oh your good i said how you don’t even know what room number i am and stood there and stared at me. got an email about checking out 2 hrs later thank goodness i checked my phone and clicked already left highly disappointed
Stayed 1 night in Dec 2024

4/10 Poor

Jeff

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We paid about $100 extra for a suite so we had room for our little girls birthday party. Checked in, had two rooms reserved. Only needed one. Didn’t get a suite, still paid for it. Rooms were unclean, things were broken, pool needs dire attention. Have stayed here before. Never again.
Stayed 1 night in Dec 2024

2/10 Terrible

Tasha

Stayed 2 nights in Nov 2024

8/10 Good

david, Scotts

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds
Stayed 1 night in Dec 2024

2/10 Terrible

Jason

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly front desk staff. Hotel restaurant was dirty with no staff. The waterpark was closed and there was no indication on the company site or Expedia.
Stayed 1 night in Dec 2024

2/10 Terrible

LAKAE

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got locked in the bedroom. The key fob broke and the door handle was just spinning around and around. Maintenance did upgrade us to Presidential but mother is handicapped and the only elevator that was working was all the way on other side of the hotel. I had a full blown panic attack from being locked in the room.
Stayed 1 night in Nov 2024

4/10 Poor

Jiaxue

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Davanna

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entry/exit door by our room was jammed and couldn’t get in or out. I told maintenance and the front lobby. After 2 days they finally duct taped the door so then it was always open and could never be locked. After the first night our keys did not work for our rooms. Every morning at 8am all of the cleaning staff gathered in front of our room and were very loud. They were also yelling at each other down the hallway waking us every morning. Our shower had mold in it. The hot tub was filthy, might as well have been sitting in lake water. The breakfast was pretty much nonexistent. When I asked the front desk about why there wasn’t much for a breakfast they blamed it on the restaurant that they have nothing to do with. I sensed that there was some beef between the hotel and the restaurant the way they were talking. The Wi-Fi absolutely did not work the entire time we were there. I rented 4 rooms and when I checked in it took about an hour just to do the paperwork. They had me swipe my card for incidentals 4 different times. Come to find out it was not for incidentals it was to pay for the room. After the first 2 swipes my card declined because it flagged for fraud due to the same balance being charged multiple times. We will never stay at this hotel again. There were many other issues I didn’t mention. I would not recommend.
Stayed 3 nights in Nov 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gone downhill since our last stay here. Kiddos enjoyed the water park, but the front desk staff were rude, first room had no heat, second room had multiple broken things, tv didn’t work, phone ripped out of wall, and pool was supposed to open at 10, but didn’t open til 10:44. Cleanliness wasn’t great either.
Stayed 1 night in Nov 2024

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