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The Ritz-Carlton, Macau

5.0 star property
Luxury hotel with 3 restaurants connected to a shopping center in Cotai

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton, Macau

Outdoor pool
Exterior
City view
3 restaurants, breakfast, lunch, dinner served; Chinese cuisine
1 bedroom, premium bedding, minibar, in-room safe

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Free airport shuttle
    Free airport shuttle
  • Parking included
    Parking included
  • Breakfast available
    Breakfast available
  • Spa
    Spa
The price is $773
includes taxes & fees
$739 per night
Nov 24 - Nov 25

Explore the area

Map
Estrada da Baía da Nossa Senhora da, Esperanca, Cotai, 853
  • Macau Olympic Complex (Macau Stadium)
    12 min walk
  • Rua do Cunha
    12 min walk
  • Galaxy Arena
    13 min walk
  • Macau (MFM-Macau Intl.)
    11 min drive

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Room options

View all photos for Premier Suite, 1 Bedroom (Club, Lounge Access)

1 bedroom, premium bedding, minibar, in-room safe

Premier Suite, 1 Bedroom (Club, Lounge Access)

  • 915 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 2 Bedrooms (Carlton, Lounge Access)

1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 2 Bedrooms (Carlton, Lounge Access)

  • 1615 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Double Bed

  • 1916 sq ft
  • City view
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking

  • 1076 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (Carlton, Lounge Access)

1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 1 Bedroom (Carlton, Lounge Access)

  • 1076 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Suite, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Premier Suite, 1 Bedroom

  • 915 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed
Reception

Conrad Macao

Spa
Free airport shuttle
Parking included
Free WiFi
9.4 out of 10, Exceptional, (1002)
The price is $884
per night
$1,017 total
includes taxes & fees
Dec 7 - Dec 8
Conrad Macao

About the neighborhood

Cotai

The Ritz-Carlton, Macau is a short stroll from Galaxy International Convention Center and Museum of Taipa and Coloane History. This 230-room, 5-star hotel welcomes business and leisure travelers with a full-service spa, a free water park, and 3 restaurants. It's connected to a shopping center in central Cotai and also close to Venetian Macao Casino and City of Dreams.

What's nearby

  • Cotai Strip - 15 min walk - 0.8 miles
  • Cotai Arena - 15 min walk - 0.8 miles
  • Venetian Macao Casino - 3 min drive - 1.5 miles
  • The Londoner Macao Casino - 3 min drive - 1.6 miles
  • City of Dreams - 3 min drive - 1.7 miles

Getting around

  • Zhuhai Station - 19 min drive
  • Macau Intl. Airport (MFM) - 11 min drive

Restaurants

  • ‪Don Quijote - ‬9 min walk
  • ‪Jin Yue Xuan - ‬7 min walk
  • ‪Tsui Wah Restaurant 翠華餐廳 - ‬11 min walk
  • ‪Macau Chadong 馬交茶檔 - ‬9 min walk
  • ‪Gosto 葡軒 - ‬7 min walk

About this property

The Ritz-Carlton, Macau

Luxury hotel with 3 restaurants connected to a shopping center in Cotai
Guests of The Ritz-Carlton, Macau have access to a full-service spa, a free water park, and an outdoor pool. You can take advantage of free parking, along with a free airport shuttle at scheduled times. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a lazy river, a children's pool, and a gym.
LED TVs come with pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include sitting areas, refrigerators, and minibars. Housekeeping is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a water park, a lazy river, a sauna, and a fitness center.
The Ritz-Carlton Spa, Macau has 11 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 9:00 AM to 11:00 PM at scheduled times
  • Free area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: MOP 418 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar & Lounge
  • Lai Heen
  • The Ritz-Carlton Cafe

Things to do

  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Full-service spa
  • Gym
  • Lazy river
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free crib
  • Free water park access
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (47 inch wide door)
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Living room
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for MOP 1500.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MOP 418 per person
  • Rollaway bed fee: MOP 1500.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ritz Carlton Macau Hotel Cotai
Ritz Carlton Macau Cotai
Ritz-Carlton Macau Hotel Cotai
Ritz-Carlton Macau Hotel
Ritz-Carlton Macau Cotai
Ritz-Carlton Macau
The Ritz Carlton Macau
The Ritz-Carlton, Macau Hotel
The Ritz-Carlton, Macau Cotai
The Ritz-Carlton, Macau Hotel Cotai

Frequently asked questions

Are free cancellation options available at The Ritz-Carlton, Macau?

The Ritz-Carlton, Macau offers free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

What is there to do around The Ritz-Carlton, Macau?

This hotel is located in Cotai, a short 12-minute walk from Macau Olympic Complex (Macau Stadium) and also 12 minutes on foot from Rua do Cunha. You'll also find Venetian Macao Casino and City of Dreams within a short drive.

Is parking available on site at The Ritz-Carlton, Macau?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa at The Ritz-Carlton, Macau?

The Ritz-Carlton Spa, Macau is the hotel's spa and services include Thai massages, deep-tissue massages, detox wraps, and aromatherapy.

Does The Ritz-Carlton, Macau include a casino?

No, The Ritz-Carlton, Macau doesn't have a casino.

Will I find an indoor pool at The Ritz-Carlton, Macau?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at The Ritz-Carlton, Macau?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a Michelin-rated restaurant.

Does The Ritz-Carlton, Macau have a hot tub?

No, but this hotel does have a steam room.

Does The Ritz-Carlton, Macau feature a restaurant that includes a breakfast menu?

Yes, The Ritz-Carlton, Macau has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does The Ritz-Carlton, Macau allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Ritz-Carlton, Macau.

Does The Ritz-Carlton, Macau have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from The Ritz-Carlton, Macau?

The closest major airport to The Ritz-Carlton, Macau is Macau Intl. Airport (MFM), which is 3.5 mi away (11 minutes by car). Another top airport is Zhuhai (ZUH-Jinwan), which is around 15 mi away.

Are there rooms with balconies at The Ritz-Carlton, Macau?

No, you won't find guestrooms with balconies at The Ritz-Carlton, Macau.

Does The Ritz-Carlton, Macau offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at The Ritz-Carlton, Macau.

Reviews

9.6

Exceptional

Rating 10 - Excellent. 155 out of 183 reviews" "
Rating 8 - Good. 18 out of 183 reviews" "
Rating 6 - Okay. 4 out of 183 reviews" "
Rating 4 - Poor. 5 out of 183 reviews" "
Rating 2 - Terrible. 1 out of 183 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

vito

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Stuff is the best.
Stayed 2 nights in Jul 2024

10/10 Excellent

Cary

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The level of service from upper management to the bellmen was beyond words. It was the best service we received from any five star property we have ever stayed around the world. It was seriously that good! If you are staying in Macau, treat yourself to the best hotel experience you will ever have. Again, the stay was unbelievable! The level of detail, impeccable facility, and staff that genuinely live and breathe exceptional hospitality service. I also want to give some added praise to Nicholas and Melanie They made sure every aspect of our stay was attended to and made it our most memorable hotel experience ever. Lastly, everyone we encountered knew our name and their kindness made everything special. The club level suite we stayed in was incredible and impeccably maintained. The suite was tastefully decorated, as was the entire hotel. Again, if staying in Macau do not hesitate and stay at the Ritz Carlton.
Stayed 2 nights in Jul 2024

10/10 Excellent

Karson

Stayed 1 night in Jun 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in May 2024

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fav hotel in china
Read a lot of reviews before making the decision of staying at the Ritz-Carlton and I am 200% happy with our stay with 53rd floor lounge access. The lounge provides 5 meal/drink services from breakfast to after dinner drinks and everyone on this floor is extra nice especially Molly, Allan and Lila My family and I will not stay anywhere else in Macau now. ++++recommend!
Stayed 1 night in Mar 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

yufei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience.
Stayed 1 night in Nov 2023

10/10 Excellent

Yu Sum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

William

Stayed 1 night in Apr 2023

8/10 Good

joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

4/10 Poor

Crispian

Stayed 1 night in Sep 2022

10/10 Excellent

Ka Leong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Wai Mei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and beautiful hotel
It was a wonderful stay. From check in to check out, the service is so good! The room is spacious and clean. The decorations they arranged for my birthday and the amenities they prepared for my little daughter are thoughtful enough! I believe I will visit again in the soon future~
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was tops; Arun is a real Jem and went out of his way to make our stay really pleasant.
Stayed 4 nights in Nov 2019

10/10 Excellent

Chi

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true five star hotel with all amenities Staff smiling and quite helpful. Natalie at Conceirge was great
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It took almost an hour to check in the room, this the air conditioning was not working for the first night. The transportation accommodations were terrible, they listed “first come first serve “ but it is not available most of the time.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gold standard
RC never disappoints me =p
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The staff training needs to be improved, we had been waiting for three hours to collect the rooms keys.
Stayed 2 nights in Jan 2019

10/10 Excellent

Kam Chuen David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best that they can do
Excellent service
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grace T
Very good!!!
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
Staff was as good as any hotel I have ever visited.

4/10 Poor

Nelly

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service for a such a beautiful hotel
We stayed two nights. The hotel was nice and clean, but the service - very poor, none. The room wasn't cleaned the second day, although I asked the cleaning lady to come after 40 minutes after we leave (she came very early). No fresh water was left in the room, no fresh towels, no shampoo and conditioner, the staff most of them didn't understand English. I have stayed in other Ritz Carlton hotels and everything was superb, but not in Macao, a big disappointment for us.