2/10 Terrible
Verified traveler
Jan 19, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Questionable service, decent room
Well we arrived at 2 AM due to having to work and then drive 8+ hours. He spoke to us through the door to ask us what we wanted, before opening the door and letting us in. It took us about 20 minutes to check in after that. He acted as though he never received the reservation and I had to go through everything with him that I did on the reservation. He informed us the card machine was ready, as we had cash in hand to pay him. We told him we were going to be paying in cash, and he told us it was a $200 deposit. My husband handed him $200 and then he proceeded to tell us it was $237, okay we gave him the extra $37, no biggie. He then proceeded to place $100 in an envelope and write all over it, before giving our room keys. Our room was on the second floor, and the only access was by stairs. We got everything into the room and settled, and discovered ear plugs. We came to the conclusion the ear plugs were so we could sleep due to all the noise in the property. The doors and windows were not properly sealed, and there was absolutely no insulation in the room. You can hear everything going on outside. Fast forward to when we returned to our room after a long day, we brought one trip of items into the room, and then went back out for the second trip. On return to our room, I swiped the key cards and none of them worked. I had to go get the cards re programmed, and the same man asked for my ID- which was now locked in my room. He did reprogram the key without my ID. Definitely WNR!
Verified traveler
Stayed 2 nights in Jan 2025