Cheap flights To Costa Mujeres (CUN) from $53

The food, the staff, the location everything was amazing!

Incredibly disappointing experience. This is a 3.5 star facility at best. Had 1 full day without hot water & another without electricity. Buffet quality and options were sub-par and mediocre. Reservation restaurants food was good, but not excellent and while few servers were excellent, overall they need major training. Too few options for vegetarians and there was no effort made to accommodate a picky eater like I am. A/C supply grilles in buffet area drip dirty condensation onto you and your food. Omelet station line too long, smoothie station not enough fruit / berry options. Rooms need major refresh. Our tub / shower leaked water across the floor by toilet daily, ceiling is moldy & wet / damaged above shower. Bed incredibly uncomfortable, room was extremely loud from Lobby area music & entertainment directly below us, so much so it was annoying and hard to talk to one another inside our room. Cleaning staff did not refill shower gel, or mouthwash, & put out 1 set of slippers & robe for 2 people. A/C thermostat display was broken. Cordless phone in room did not work. Deep Tissue massage at Spa was horrible and had to ask for refund. The take all the best locations surrounding the pool overlooking ocean and reserve for cabanas that are not included with all-inclusive. While we had an overall good time, this hotel did not meet our expectations, their claims of excellence, or live up to previous reviews.

I recommend this Resort !

This is a very large and spread out resort. There are shuttles you can take (lg golf carts) to go long distances like across the whole resort to a specialty restaurant, but if you’re just going to the pool or beach it’s a further walk than average. The grounds are cut right out of jungle so there are lots of iguanas, coati, and agouti to see. The pools are huge, and a little deeper than usual at about 5’3” - just under my lips and I’m 5’11. So carrying drinks was a bit difficult. Unfortunately the 2 bars around the main pool and one in the pool only had 1 or 2 bartenders at any given time so there was always a lineup. As for servers around the pool taking orders they were pretty much nonexistent. I was asked a total of twice in 3 days by the pool. There is no food allowed by the pools, and not much as far as snacks. The Royalton in Cancun 3/23 for example had better bar service, better wait service around the pool, snacks around the pool, that’s what I’m using as a comparison. The pool bar ran out of Jameson (my preferred beverage) on Saturday, then Jim Beam later that day. It was never replaced at last check on Tuesday. The other bars had it so it wasn’t a supply issue as much as a “sorry what else can i get you” issue. Staff was pleasant, no other issues. El Dorado - best specialty restaurant. Spec reservations have to be done by 3:00 one day prior. We were given a map and dinner schedule but not much other info r/t events or facilities. Beach was nice.

Everything was excellent. I mean that will be good if you put big trash cans directly on the beach. And any toothpicks in restaurants and buffets.

The property is beautiful. The food was very good and the staff was attentive and very professional and nice.

The food, the staff, the location everything was amazing!

This property is not equipped to handle the amount of people staying here. Peope are running to the pool and beach at 7 a.m. to get lounge chairs bc there are not enough on the property. The dining facilities are not large enough. My party was turned away a few times bc the various reataurants were full or at capacity (only one restaurant takes a reservation which is a scramble to get at 8 a.m. each morning).The room was outdated and needs renovating and new decor. It was hard to get anyone to help with anything. Once, I did connect with someone he/she was nice, polite, and helpful. The hotel is understaffed and needs more lounge chairs and umbrellas.

Incredibly disappointing experience. This is a 3.5 star facility at best. Had 1 full day without hot water & another without electricity. Buffet quality and options were sub-par and mediocre. Reservation restaurants food was good, but not excellent and while few servers were excellent, overall they need major training. Too few options for vegetarians and there was no effort made to accommodate a picky eater like I am. A/C supply grilles in buffet area drip dirty condensation onto you and your food. Omelet station line too long, smoothie station not enough fruit / berry options. Rooms need major refresh. Our tub / shower leaked water across the floor by toilet daily, ceiling is moldy & wet / damaged above shower. Bed incredibly uncomfortable, room was extremely loud from Lobby area music & entertainment directly below us, so much so it was annoying and hard to talk to one another inside our room. Cleaning staff did not refill shower gel, or mouthwash, & put out 1 set of slippers & robe for 2 people. A/C thermostat display was broken. Cordless phone in room did not work. Deep Tissue massage at Spa was horrible and had to ask for refund. The take all the best locations surrounding the pool overlooking ocean and reserve for cabanas that are not included with all-inclusive. While we had an overall good time, this hotel did not meet our expectations, their claims of excellence, or live up to previous reviews.