4/10 Malo
Ritu
Viaje familiar
28 dic. 2024
Le gustó: Comodidad de las habitaciones
Bad Value for Money stay
This is one of the Taj’s flagship property in India and one of the most expensive hotels so one expects extraordinary service from them especially on Christmas holidays. Surprisingly they only have two restaurants, one is coffee shop offering buffet breakfast and lunch and dinner and the other one is a Thai restaurant- Banyan Tree. We have stayed at this property many times but this time food at coffee shop was very much below average- minus 10 on a scale of 10. Tasteless with bad to look at presentation on table made us hunt for food outside the hotel though we had paid for a meal plan. There are so many great choices outside the hotel for food that is much reasonably priced like Second House, Hosa, etc. Rotten bananas coming on the table and such food not only in buffet but also in ala carta menu escaping professional eyes is a serious RED FLAG. We informed all the concerned people and they promised to look into it.
Secondly the cabanas were all dirty. Despite bringing it to their knowledge no one cleaned it up for five nights of our stay. This is not what you expect after you pay $800 USD for a night.
Ritu
Se hospedó 5 noches en diciembre de 2024
