6/10 Okay
David, Haverhill
Traveled with partner
Dec 11, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
The beach view king suite was great, as were the grounds. The beach location is perfect. However I've given this just 3 stars after much thought:.
0.5 star docked for hygiene - the hotel appears to do nothing about the feral dogs that wander the property including the main restaurant, and often pester guests under the table and fight /bark loudly. There are many other restaurants within walking distance along the boardwalk and all these are effective at removing the dogs. The hotel mgmt appear not to care.
0.5 star docked for restaurant: breakfast is a 'hot' buffet or usual cold meats/fruit/cereal, but the 'hot' food is left in heated pans that only keep the food warm at best. 3 times a week they have a 'themed' all you can eat menu -again just warm buffet food and expensive.
1 star removed for the swimming pool steps - which I would rate as the most dangerous I've seen in years. There is no handrail (the average guest is 'mature' and would benefit from a rail); the steps are sharp edged and not defined by different tile pattern or colour; worst is that the steps are not consistent - if you stay left then its just a slope down (about 15cm wide), if you stay right the drop from the last step is about 80cm!
There was absolutely no local hotel, trip or even spa info in the room.
If paying by card check they enter the correct currency (not US$ and charge EC$ amount!) I had this happen twice.
If you just want to relax, the hotel is in a great location
David
Stayed 9 nights in Nov 2024