I stayed at CitizenM
Paris Gare de Lyon for 3 days and the hotel
gave me more of a hostel impression rather than of a 4 star hotel.
Our room had a lock which was forced, even though the door would close, part of the door wood and paint were missing. We found out that the previous guests suffered an intent of a robbery there.
There were no amenities in the room, the reservation indicated a bottle of water which was nowhere to be seen. No cups or glasses to put our toothbrushes.
When the sun came though the window we could see so much dust in the room, and even though we requested a cleaning service, the dust remained.
The cloudM bartender was very rude to us. The reception ambasador explained that we could order food at the canteenM, on their first floor, and take it to clouldM where we also bought the drinks. Benjamin who worked at the bar, told we couldn’t have the food there since “the concept was different”, there were only 3 people at the cloudM floor.
At night you can hear the doors slam at the rooms next door. During our last night at the hotel we couldn’t sleep, since some of the guests partied throughout the night, coming in and out, slamming doors at 4am.
I am not giving it a “terrible” rating because McKenzie at the reception was nice during the check-in and the bed is comfortable. However the experice in general was much worse than the Amsterdam City CitizenM where I stayed years ago.