Hilton Waikoloa Village

4.0 star property
Resort with private beach, full-service spa

Choose dates to view prices

Photo gallery for Hilton Waikoloa Village

Exterior
3 outdoor pools
Palace One Bedroom Suite, 1 King Bed, Ocean View | View from room
Exterior
Makai Naia or Naupaka Suite, 1 King Bed, 2 Floors, Ocean View | View from room
Reviews
8.0

Very good

Popular amenities

  • Pool
  • On private beach
  • Breakfast availableBreakfast availableBreakfast available
  • BarBarBar
  • Hot TubHot TubHot Tub
  • SpaSpaSpa

Explore the area

Map
69-425 Waikoloa Beach Dr, Waikoloa, HI, 96738
  • Popular LocationWaikoloa Beach Golf Course1 min walk
  • Popular LocationDolphin Quest7 min walk
  • Popular LocationGenesis Gallery16 min walk
  • AirportKailua-Kona, HI (KOA-Kona Intl.)29 min drive

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

Makai Room, 1 King Bed, Ocean View

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Palace One Bedroom Suite, 1 King Bed, Ocean View

  • 1085 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, 2 Queen Beds, Ocean View (Roll In Shower)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 2 Queen Beds, Garden View (Roll In Shower)

  • 530 sq ft
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 2 Queen Beds, Garden View

  • 530 sq ft
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 1 King Bed, Garden View (Roll In Shower)

  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

Residential Suite, 1 King Bed, Full Kitchen, Garden View

  • 1087 sq ft
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, 2 Queen Beds, Ocean View

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Palace Suite, 1 King Bed, Resort View (Roll In Shower, Hearing)

  • 1085 sq ft
  • Resort view
  • Sleeps 5
  • 1 King Bed

Makai Room, 1 King Bed, Resort View (Hearing Accessible)

  • 530 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Makai Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean View (Hearing Accessible)

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Room, 2 Queen Beds, Resort View (Accessible Tub, Hearing)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Family Suite, 1 King Bed and 2 Queen Beds, Resort View

  • 1085 sq ft
  • Resort view
  • Sleeps 7
  • 3 Queen Beds

Palace Presidential Suite, 1 King Bed, Ocean View

  • 2330 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Palace Room, 1 King Bed, Resort View

8.4/10 Very Good
  • 422 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean View

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Room, 2 Queen Beds, Resort View

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Roll In Shower, Hearing)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Palace Room, 2 Queen Beds, Resort View (Roll In Shower, Hearing)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Ocean View

  • 422 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Palace Room, 1 King Bed, Ocean View (Accessible Tub, Hearing)

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Palace Room, 2 Queen Beds, Resort View

8.1/10 Very Good
  • 422 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Hearing Accessible)

8.8/10 Excellent
  • 422 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Palace Room, 2 Queen Beds, Resort View (Hearing Accessible)

7.3/10 Good
  • 422 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Makai One Bedroom Suite, 2 Queen Beds, Ocean View

  • 1184 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds

Palace Room, 2 Queen Beds, Ocean View

7.8/10 Good
  • 422 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Royal Suite, 1 King Bed, Ocean View (Accessible Tub, Hearing)

  • 530 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Palace Presidential Suite, 1 King Bed, Ocean View (Roll In Shower, Hearing)

  • 2330 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Palace Room, 2 Queen Beds, Ocean View (Accessible Tub, Hearing)

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Palace One Bedroom Suite, 1 King Bed, Resort View

  • 1085 sq ft
  • Resort view
  • Sleeps 5
  • 1 King Bed

Makai Presidential Suite, 1 King Bed, Ocean View

  • 1184 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Makai Room, 1 King Bed, Ocean Front View

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean Front View

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Naia or Naupaka Suite, 1 King Bed, 2 Floors, Ocean View

  • 1085 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Room, 1 King Bed, Resort View

  • 530 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Garden View, Ground Floor (Palace)

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Garden View, Ground Floor (Palace)

  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 1 King Bed, Ocean View

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, 1 King Bed, Garden View

  • 530 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Golf View (Palace)

  • 420 sq ft
  • Golf view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Golf View (Palace)

  • 420 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Makai One Bedroom Suite, 1 King Bed, Ocean View

  • 1184 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Room, 1 King Bed, Resort View (Palace)

  • 420 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Royal Suite, 1 King Bed, Ocean View

  • 1184 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Similar properties

About the neighborhood

Waikoloa

Hilton Waikoloa Village places you next to Waikoloa Beach Golf Course and within a 10-minute walk of Waikoloa Kings' Course. This 647-room resort has 3 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Waikoloa Beach Golf Course - 1 min walk
  • Dolphin Quest - 7 min walk
  • Anaehoomalu Beach - 10 min walk
  • Kings Shops - 12 min walk
  • Genesis Gallery - 16 min walk

Getting around

  • The nearest major airports are:<br />Kamuela, HI (MUE-Waimea-Kohala): 35-min drive, 21.9 mi/35.2 km<br /> Kona Intl. Airport (KOA): 29-min drive, 19.5 mi/31.4 km<br /> <p>The preferred airport is Kona Intl. Airport (KOA). </p>

Restaurants

  • ‪Island Gourmet Markets/Aloha Wine Bar - ‬20 min walk
  • ‪Kona Tap Room - ‬5 min walk
  • ‪Lava Lava Beach Club Cottages - ‬5 min drive
  • ‪Aloha Wine Bar - ‬20 min walk
  • ‪A-Bay's Island Grill - ‬15 min walk

About this property

Hilton Waikoloa Village

Resort with private beach, full-service spa
Hilton Waikoloa Village features a private beach, a full-service spa, and 3 outdoor pools. Valet parking is available for USD 55.00 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this beach resort include a children's pool, a gym, and 3 spa tubs.
Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other amenities include dryers, furnished balconies or patios, and MP3 docks. Housekeeping is available on request.
A private beach and a health club are featured at the resort. 3 outdoor swimming pools and 3 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kohala Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Languages

Chinese (Mandarin), English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Uncovered self parking on site (USD 48 per night; includes in/out privileges)
  • Uncovered valet parking on site (USD 55 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 52 for adults and USD 26 for children
  • 2 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe

Things to do

  • 3 outdoor pools
  • 3 spa tubs
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • DVD player
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the bay
  • Outdoor furniture
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • No elevator
  • Phone accessibility kit
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 6 floors
  • Ballroom
  • Built in 1988
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Dining table
  • Mini-fridge
  • Toaster

Outdoor space

  • Furnished balcony/patio

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Dryer
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Phone calls

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 52 for adults and USD 26 for children
  • Uncovered self parking fee: USD 48 per night (in/out privileges)
  • Uncovered valet parking fee: USD 55.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA 063-091-0976-01
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is TA 063-091-0976-01.
  • This property accepts credit cards, debit cards, and cash.
  • Contactless check-in and contactless check-out are available.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Hilton Waikoloa
Hilton Waikoloa Village
Waikoloa Hilton
Waikoloa Hilton Village
Waikoloa Village
Waikoloa Village Hilton
Hawaii Hilton Waikoloa Village
Hilton Waikoloa Village Hotel Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Hotel
Hilton Village Resort
Hilton Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Waikoloa Hilton
Hilton Village Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Waikoloa
Hilton Waikoloa Village Resort Waikoloa

Frequently asked questions

Is free cancellation available at Hilton Waikoloa Village?

Hilton Waikoloa Village provides free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hilton Waikoloa Village?

As of Jun 8, 2024, prices found for a 1-night stay for 2 adults at Hilton Waikoloa Village on Jun 21, 2024 start from $403.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Hilton Waikoloa Village?

Guests enjoy the resort's location in Waikoloa based on their ratings, and it's within a 10-minute walk of Waikoloa Beach Golf Course and Waikoloa Kings' Course. You'll also find Genesis Gallery and Anaehoomalu Beach less than a mile away.

Is there parking available at Hilton Waikoloa Village?

Yes, uncovered valet parking is offered for USD 55.00 per night with in/out privileges. Electric car charging is also available for guests.

Is there a spa at Hilton Waikoloa Village?

Kohala Spa is the resort's spa and services include deep-tissue massages, hot stone massages, aromatherapy, and reflexology.

Does Hilton Waikoloa Village have a casino?

No, Hilton Waikoloa Village doesn't have a casino.

Will I find an indoor pool at Hilton Waikoloa Village?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools and 3 spa tubs.

Is Hilton Waikoloa Village a good place to stay for couples?

This waterfront resort offers many amenities for couples, including in-room massages as well as a private beach and 3 outdoor pools.

Does Hilton Waikoloa Village have a hot tub?

Yes, guests can enjoy 3 spa tubs at this resort.

Does Hilton Waikoloa Village have a restaurant that serves breakfast?

Yes, Hilton Waikoloa Village has 6 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Hilton Waikoloa Village allow pets to stay free of charge?

No, pets aren't allowed at Hilton Waikoloa Village though service animals are welcome.

Are there connecting rooms at Hilton Waikoloa Village?

Yes, this resort has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Hilton Waikoloa Village?

The closest major airport to Hilton Waikoloa Village is Kamuela, HI (MUE-Waimea-Kohala), which is 21.9 mi away (35 minutes by car). Another top airport is Kona Intl. Airport (KOA), which is located 19.5 mi away (29-minute drive).

Can I book a room with a balcony at Hilton Waikoloa Village?

Yes, every guestroom at Hilton Waikoloa Village comes with a furnished balcony with some featuring ocean or garden views.

Does Hilton Waikoloa Village host weddings?

There are wedding services available at Hilton Waikoloa Village if that's in your vacation plans.

Hilton Waikoloa Village Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 463 out of 1029 reviews" "
Rating 8 - Good. 271 out of 1029 reviews" "
Rating 6 - Okay. 162 out of 1029 reviews" "
Rating 4 - Poor. 82 out of 1029 reviews" "
Rating 2 - Terrible. 51 out of 1029 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Brianne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the grounds, very clean and well kept. Didnt like the lack of food options, the parking fee on top of the resort fee, or the fact that there were way to many reserved only pool chairs and not enough regular ones for everyone that made it feel like you HAD to pay to have a spot at the pool
Stayed 8 nights in May 2024

10/10 Excellent

Ashley Nicole

Stayed 2 nights in May 2024

10/10 Excellent

Amy

Stayed 3 nights in Feb 2024

10/10 Excellent

Nicola R

Traveled with family
Liked: Amenities, property conditions & facilities
I loved waking up and looking out the balcony to see the dolphins swimming, people running along the beach and gorgeous sunsets.
Stayed 3 nights in Mar 2024

10/10 Excellent

jinjin wang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the view surrounding the resort is excellent and very safe for family to relax
Stayed 4 nights in Feb 2024

4/10 Poor

Richard

Traveled with family
The property is nice. Staff was very nice. Our first room had roaches and we weren’t given an upgraded room. Our beautiful ocean view was taken from us. The fridge area of the rooms are not cleaned properly which is why we had roaches
Stayed 4 nights in Feb 2024

4/10 Poor

Ryan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We booked a room for a king size bed, and we were told nothing was available with that when we got there. We were told they had two queens and that was it. The staff member did not explain anything for 15 minutes before offering us that, like we even had a choice to consider something different. Sometimes the cleaning staff replaced everything and sometimes the towels were not changed or the glasses replaced, etc. This is not a place we would stay again and we will probably not consider using Expedia again since our experiences have not been satisfactory.
Stayed 5 nights in Feb 2024

8/10 Good

Craig, Bedford

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
This property has a beautiful setting. The lagoon has so many turtles, rays, fish, and eels. It was great to be able to snorkel every day. Housekeeping is a nightmare. We stayed in the Makai, which is supposed to be the best of the towers and we had to call for fresh towels, tissues, shower gel, and toilet paper more than once during our stay. The food is very pricey. $26 for a 12 ounce well liquor drink. Lunch was $150 for 2 adults and 1 kid after tip, and that’s for burgers. Same for hotdogs. Dinner is at least twice that. No service by the lagoon. Very few chairs for people by the lagoon. We are early risers so we were able to get them, but if you weren’t there by 8-830, there were no chairs left.
Stayed 5 nights in Feb 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 7 nights in Feb 2024

2/10 Terrible

?

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hope this email is helpful. I am writing to express my concerns about my recent stay at your hotel, a stay that left me deeply dissatisfied and disappointed. I had booked a specific type of room and prepaid for my stay. However, when I arrived at your hotel, I was informed that the room I had booked had been upgraded to a higher priced room category. While this seemed to be a kind gesture, I was immediately greeted by a strong and unpleasant odor upon entering the room. This odor severely impacted my stay and made me feel very uncomfortable. After expressing my concerns at the front desk, I asked to be transferred back to the room type I had originally booked. However, I was told that there were no other rooms of the same type available. I was deeply disappointed that as a guest who had prepaid for a specific room type, I was not able to receive the accommodation I had booked and was instead assigned a room with an unpleasant odor. Furthermore, my dissatisfaction was compounded when I was approached by a person claiming to be the manager to discuss the matter. Their attitude was dismissive and rude. Instead of offering a solution, they insisted that I accept the current arrangement and offered no help or solution. I found the behavior of this manager to be completely unsatisfactory and not up to the standards expected of your hotel. I would be grateful if your hotel could satisfactorily resolve this matter and restore my confidence in your hotel.
Stayed 2 nights in Feb 2024