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Kimpton Aluna Tulum by IHG

4.5 star property
Luxury hotel with 2 outdoor pools and a full-service spa
VIP Access

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Photo gallery for Kimpton Aluna Tulum by IHG

Exterior
Room, 1 King Bed, Balcony (Essential) | 1 bedroom, premium bedding, down comforters, in-room safe
Exterior
Bar (on property)
Interior detail

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Bar
  • Room service
  • Spa

Explore the area

Map
Poligono 04 Fraccion 05 Lote 04 S/N, Tulum, QROO, 77780
  • Tulum National Park
    ‪3 min walk‬
  • Playa Paraiso
    ‪7 min drive‬
  • Tulum Mayan Ruins
    ‪7 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪51 min drive‬
VIP Access
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Room options

View all photos for Room, 2 Queen Beds (Essential)

1 bedroom, premium bedding, down comforters, in-room safe

Room, 2 Queen Beds (Essential)

7.4 out of 10
Good
(3 reviews)
  • 412.36 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom

  • 689.85 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Essential)

Room, 2 Queen Beds, Balcony (Essential) | 1 bedroom, premium bedding, down comforters, in-room safe

Room, 2 Queen Beds, Balcony (Essential)

9.6 out of 10
Exceptional
(4 reviews)
  • 412.36 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mobility Accessible

1 bedroom, premium bedding, down comforters, in-room safe

Room, 2 Queen Beds, Mobility Accessible

  • 412.36 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony | 1 bedroom, premium bedding, down comforters, in-room safe

Suite, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 689.85 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Essential)

1 bedroom, premium bedding, down comforters, in-room safe

Room (Essential)

  • 412.36 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 1 King Bed, Balcony (Essential)

1 bedroom, premium bedding, down comforters, in-room safe

Room, 1 King Bed, Balcony (Essential)

9.2 out of 10
Wonderful
(7 reviews)
  • 412.36 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Essential)

1 bedroom, premium bedding, down comforters, in-room safe

Room, 1 King Bed (Essential)

9.8 out of 10
Exceptional
(6 reviews)
  • 412.36 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior

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About the neighborhood

Tulum

Located in Zama within 2 miles (3 km) of Tulum National Park, Kimpton Aluna Tulum by IHG is within a few miles (5 km) of other popular sights such as Tulum Mayan Ruins. This 78-room, 4.5-star hotel has 2 outdoor pools along with a full-service spa and a poolside bar.

What's nearby

  • Tulum National Park - 2 min drive - 1.6 miles
  • Las Palmas Public Beach - 5 min drive - 2.5 miles
  • Gran Cenote - 5 min drive - 3.8 miles
  • Playa Paraiso - 7 min drive - 2.9 miles
  • Tulum Mayan Ruins - 7 min drive - 2.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 99 min drive

Restaurants

  • ‪Rossina Cafe - ‬11 min walk
  • ‪Boston’s Tulum - ‬15 min walk
  • ‪Carl's Jr. - ‬6 min walk
  • ‪Pescaderia Estrada - ‬19 min walk
  • ‪Escama - ‬10 min walk

About this property

Kimpton Aluna Tulum by IHG

Luxury hotel with 2 outdoor pools and a full-service spa
Guests of Kimpton Aluna Tulum by IHG have access to a full-service spa, 2 outdoor pools, and a 24-hour gym. A stay here includes free valet parking. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, a 24-hour business center, and a meeting room.
40-inch Smart TVs come with Netflix, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer free toiletries and slippers. Balconies or patios, iPod docks, and ceiling fans are also available.
2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Qi Ja´Spa has couples treatment room(s). Services include facials, body scrubs, and body treatments. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: MXN 340 for adults and MXN 170 for children
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle storage
  • Free bicycle rentals
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Coworking space
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2018
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV
  • iPod dock
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: MXN 360 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room safe
  • Partner property beach club access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 340 for adults and MXN 170 for children
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Kimpton Tulum
Kimpton Aluna Tulum
Kimpton Aluna Tulum by IHG Hotel
Kimpton Aluna Tulum by IHG Tulum
Kimpton Aluna Tulum an IHG Hotel
Kimpton Aluna Tulum by IHG Hotel Tulum

Frequently asked questions

Is a free cancellation option available at Kimpton Aluna Tulum by IHG?

Kimpton Aluna Tulum by IHG offers free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

What is there to do around Kimpton Aluna Tulum by IHG?

This hotel is situated in Zama within a 10-minute walk of Jaguar Park and Hunab Lifestyle Center. You'll also find Tulum Beach and Tulum Mayan Ruins within a short drive.

Is parking available on site at Kimpton Aluna Tulum by IHG?

Yes, valet parking and self parking are offered for free at the hotel. Bicycle parking is also available for guests.

Is there a spa at Kimpton Aluna Tulum by IHG?

Qi Ja´Spa is the hotel's spa and services include couples treatments, massages, and body scrubs.

Does Kimpton Aluna Tulum by IHG include a casino at the property?

No, Kimpton Aluna Tulum by IHG doesn't have a casino.

Is there an indoor pool at Kimpton Aluna Tulum by IHG?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What will couples enjoy most about a stay at Kimpton Aluna Tulum by IHG?

There are plenty of amenities for couples at this hotel, including 2 outdoor pools, a poolside bar, and a full-service spa.

Are there hot tubs at Kimpton Aluna Tulum by IHG?

No, this hotel doesn't have a spa tub.

Does Kimpton Aluna Tulum by IHG feature a restaurant that includes a breakfast menu?

Kimpton Aluna Tulum by IHG offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will Kimpton Aluna Tulum by IHG allow pets to stay free of charge?

Yes, pets stay free at Kimpton Aluna Tulum by IHG and the property also provides food and water bowls for pets.

Are there connecting rooms at Kimpton Aluna Tulum by IHG?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Kimpton Aluna Tulum by IHG?

The closest major airport to Kimpton Aluna Tulum by IHG is Tulum Intl. Airport (TQO), which is 27 mi away (47 minutes by car).

Can I book a room with a balcony at Kimpton Aluna Tulum by IHG?

Yes, every guestroom at Kimpton Aluna Tulum by IHG comes with a balcony.

Kimpton Aluna Tulum by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 189 out of 272 reviews
Rating 8 - Good. 49 out of 272 reviews
Rating 6 - Okay. 19 out of 272 reviews
Rating 4 - Poor. 6 out of 272 reviews
Rating 2 - Terrible. 9 out of 272 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hyeonseo

Liked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Arranged a scooter rental for us, delivered right to the hotel. Property itself was very nice, and well maintained. The upper deck by the rooftop pool could use a little TLC. It was pretty quiet, pools were nice, especially on those 30 afternoons. The hotel is halfway between the beach zone and the main Tulum strip. There's a great grocery store within walking distance. Very safe area. Rooms were spacious, well kept, my only complaint is that the shower didn't get hot enough. We will be back next year.
Stayed 7 nights in Mar 2025

10/10 Excellent

Laurie

Liked: Cleanliness, amenities
Awesome and relaxing time!! Breakfast and service was lovely!
Stayed 3 nights in Mar 2025

10/10 Excellent

Erica

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was very friendly. Downtown area was within walking distance. You can use the bikes for free or rent a scooter/ ATVs.
Stayed 4 nights in Mar 2025

8/10 Good

Lora Maria

Liked: Staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Sean

Stayed 1 night in Mar 2025

2/10 Terrible

Brittany

Stayed 2 nights in Mar 2025

8/10 Good

Molly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed. We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell. One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
Stayed 6 nights in Mar 2025

8/10 Good

Randall

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Loved it here! The staff were fantastic. It was quiet and away from the craziness! We will definitely be back!
Stayed 4 nights in Mar 2025

10/10 Excellent

Marie Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely amazing its so green there and nice and quiet ,our room was fantastic right by the pool and we have our own bed on the patio and we will go chill on the roof top by the pool and the staff so nice very friendly i will definitely go there again loved it
Stayed 3 nights in Mar 2025

10/10 Excellent

Ivory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay with all of my new friends. They were so pleasant, friendly and helpful.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jason

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained we stayed in a one bedroom suite I highly recommend. Nice large balcony with jacuzzi. A/C worked amazing. The staff is top notch. They are extremely attentive with anything you could ever need. They are very happy to help and they are always smiling and courteous. This hotel exceeded our expectations and we highly recommend.
Stayed 4 nights in Mar 2025

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms were clean and spacious and the staff was very helpful. We had to check out later because there was a flight delay and they accommodated us.
Stayed 2 nights in Mar 2025

10/10 Excellent

nathalie

Stayed 6 nights in Mar 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in a nice neighborhood. Feels upscale for the price. The only con would be the grounds and leaves in and around the main pool area need to be swept and cleaned daily.
Stayed 1 night in Mar 2025

10/10 Excellent

Rushie Karteek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Estely

Traveled with family
Liked: Staff & service
The hotel and rooms is in very good condition with friendly staff. The location is not the best though. 30min drive to tulum beach and area.
Stayed 3 nights in Feb 2025

8/10 Good

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a short stay in Tulum, room was very big and spacious. Rooms are pretty clean and presentable. Bike rental was great for us to save a couple $ on local transport. Walkable to some decent dining options on the south side of the main drag. Pretty easy bike ride down to the beach. The road the hotel is on isn’t illuminated at night but we felt very safe around the area generally.
Stayed 4 nights in Mar 2025

10/10 Excellent

Juan, Easton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff was amazing especially Luis at the front desk. He was so helpful. Area around hotel was dirty and dark. Hotel pool could use service. Hotel is far from town and beach
Stayed 4 nights in Mar 2025

10/10 Excellent

Ashique

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 5 nights in Feb 2025

10/10 Excellent

James

Stayed 2 nights in Feb 2025

10/10 Excellent

Gasper

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay in Tulum

Everything is beyond amazing! Absolutely recommend. Only the water in the swimming pool could be warmer.
Stayed 5 nights in Feb 2025

4/10 Poor

Jelena

Stayed 6 nights in Feb 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

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