Fairmont San Francisco

5.0 star property
Luxury hotel with 2 restaurants, near Moscone Convention Center

Choose dates to view prices

Photo gallery for Fairmont San Francisco

Terrace/patio
Creator video - submitted by Fancy Nanc-ista
Fairmont Legacy Suite, 1 King Bed | Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Interior
2 restaurants, breakfast, lunch, dinner served; Asian cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
950 Mason Street Atop Nob Hill, San Francisco, CA, 94108
  • Place, SF Masonic Auditorium
    ‪3 min walk‬
  • Place, Union Square
    ‪6 min walk‬
  • Place, Moscone Convention Center
    ‪14 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪17 min drive‬

Room options

Fairmont, Room, 1 Queen Bed

9.0 out of 10
Wonderful
(64 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Signature Room, 1 King Bed (Skyline)

9.4 out of 10
Exceptional
(34 reviews)
  • City view
  • 370 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 Double Bed (Moderate)

  • 275 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

Fairmont, Room, 2 Queen Beds

9.0 out of 10
Wonderful
(51 reviews)
  • City view
  • 419 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed

9.2 out of 10
Wonderful
(80 reviews)
  • City view
  • 419 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed (One Bedroom)

9.2 out of 10
Wonderful
(15 reviews)
  • City view
  • 750 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Fairmont, Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(11 reviews)
  • City view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Signature Room, 2 Queen Beds (Skyline)

9.4 out of 10
Exceptional
(16 reviews)
  • City view
  • 370 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 2 Queen Beds, Bay View

9.8 out of 10
Exceptional
(7 reviews)
  • Bay view
  • 370 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 1 King Bed, Bay View

9.4 out of 10
Exceptional
(37 reviews)
  • Bay view
  • 363 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Fairmont, Room, Multiple Beds

  • City view
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Junior Suite, 1 Queen Bed with Sofa bed (Family)

  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed, Corner (One Bedroom)

  • City view
  • 875 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Signature Suite, 1 King Bed with Sofa bed, Bay View

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 640 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Signature Suite, 1 King Bed with Sofa bed (Golden Gate)

10.0 out of 10
Exceptional
(7 reviews)
  • Bay view
  • 640 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Queen Bed with Sofa bed, Balcony (One Bedroom)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 750 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

Suite, 1 King Bed, Balcony (Buckingham Legacy)

  • City view
  • 800 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed (Cambridge Legacy)

  • City view
  • 1100 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed (Tony Bennett Legacy)

  • Bay view
  • 1125 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Fairmont Legacy Suite, 1 King Bed

  • Bay view
  • Sleeps 2
  • 1 King Bed

Penthouse, 3 Bedrooms, Terrace, City View

  • City view
  • 6000 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

Junior Suite, Multiple Beds (Family)

10.0 out of 10
Exceptional
(1 review)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Napoleon Suite, 2 Bedrooms, City View

  • City view
  • 1500 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Signature Room, 1 King Bed, Mobility Accessible, Bathtub (Skyline)

  • City view
  • Sleeps 3
  • 1 King Bed

Signature Room, 2 Queen Beds, Mobility Accessible, Bay View

  • Bay view
  • Sleeps 4
  • 2 Queen Beds

Signature Suite, 1 King Bed with Sofa bed, Mobility Accessible, Bay View

  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Fairmont, Room, 1 Queen Bed, Roll-in Shower

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Fairmont, Room, 1 King Bed, Mobility Accessible, Bathtub

  • City view
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed, Hearing Accessible

  • City view
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Mobility Accessible, Bathtub

  • City view
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 2 Queen Beds, Hearing Accessible

  • City view
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 2 Queen Beds, Roll-in Shower

  • City view
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 1 King Bed, Roll-in Shower, Bay View

  • Bay view
  • Sleeps 3
  • 1 King Bed

Signature Room, 2 Queen Beds, Hearing Accessible, Bay View

  • Bay view
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 2 Queen Beds, Hearing Accessible

  • City view
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 2 Queen Beds, Roll-in Shower (Skyline)

  • City view
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 1 King Bed, Corner (Skyline View)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

San Francisco

Located in Downtown San Francisco, Fairmont San Francisco is within a mile (2 km) of popular sights such as Moscone Convention Center and Lombard Street. This 5-star hotel has 606 guestrooms and offers a full-service spa, a gym, and a 24-hour business center.

What's nearby

  • SF Masonic Auditorium - 3 min walk - 0.2 miles
  • Union Square - 6 min walk - 0.4 miles
  • Embarcadero Center - 11 min walk - 0.6 miles
  • Moscone Convention Center - 14 min walk - 0.8 miles
  • Lombard Street - 17 min walk - 1.0 mile

Getting around

  • California St & Powell St Stop - 1 min walk
  • San Francisco Station - 3 min drive
  • San Francisco Intl. Airport (SFO) - 31 min drive

Restaurants

  • ‪The Fairmont San Francisco Lobby - ‬1 min walk
  • ‪The Coffee Movement - ‬5 min walk
  • ‪Top of the Mark - ‬1 min walk
  • ‪The Lobby Lounge at The Ritz-Carlton - ‬4 min walk
  • ‪The Summer Place - ‬4 min walk

About this property

Fairmont San Francisco

Luxury hotel with 2 restaurants, near Moscone Convention Center
Guests staying at Fairmont San Francisco enjoy access to a full-service spa, a gym, and a sauna. Valet parking is available for USD 108.28 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include conference space, a 24-hour business center, and free use of bicycles.
42-inch Smart TVs come with digital channels and pay movies, and guests can stay connected with WiFi and free wired internet. Pillowtop beds sport Frette Italian sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. IPod docks, minibars, and coffee makers are other standard amenities. Housekeeping is available on request.
A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

The property is a member of Historic Hotels of America.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); free wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (USD 108.28 per night)
  • Secured, covered valet parking on site (USD 108.28 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; USD 19 to 48 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Cirque Bar
  • Laurel Court
  • Tonga Room

Things to do

  • Art gallery
  • Bicycle tours
  • Designer stores
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • 55,000 square feet of conference space

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Grab bar in bathtub (35 inches high)
  • Grab bar in shower (35 inches high)
  • Handrails in stairways (32 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Vibrating pillow alarm
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 23 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1907
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium digital channels
  • iPod dock
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Late-night room service
  • Microwave on request
  • Minibar
  • Refrigerator on request
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per pet, per stay
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 50.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 47.08 per accommodation, per night
The resort fee includes:
  • Additional inclusions

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 19 to 48 per person
  • Fee for in-room wireless internet: USD 0.00 per night (rates may vary)
  • Covered self parking fee: USD 108.28 per night (in/out privileges)
  • Covered valet parking fee: USD 108.28 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 25 per stay
  • Rollaway bed fee: USD 50.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-midnight
  • Check-out: 11 AM
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont San Francisco Hotel
Fairmont Hotel San Francisco
Fairmont San Francisco
San Francisco Fairmont
The Fairmont San Francisco Hotel San Francisco
The Fairmont San Francisco Hotel
The Fairmont San Francisco
Fairmont San Francisco Hotel
Fairmont San Francisco San Francisco
Fairmont San Francisco Hotel San Francisco

Frequently asked questions

Is a free cancellation option available at Fairmont San Francisco?

Fairmont San Francisco offers free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at Fairmont San Francisco?

As of Feb 6, 2026, prices found for a 1-night stay for 2 adults at Fairmont San Francisco on Feb 27, 2026 start from $207.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Fairmont San Francisco?

This hotel is situated in Downtown San Francisco within a short 6-minute walk of Union Square and also 13 minutes on foot from Embarcadero Center. You'll also find Pier 39 and Oracle Park within a short drive.

Is there parking available at Fairmont San Francisco?

Yes, secured valet parking is offered for USD 108.28 per night with in/out privileges. Accessible parking and electric car charging are also available for guests.

Is there a spa at Fairmont San Francisco?

There is a full-service spa available for guests to enjoy and services include aromatherapy, body treatments, and massages.

Does Fairmont San Francisco feature a casino at the property?

No, Fairmont San Francisco doesn't have a casino.

Is there an indoor pool at Fairmont San Francisco?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Fairmont San Francisco?

At this historic hotel, there are many amenities for couples, including Champagne service and in-room massages in each guestroom with some featuring bay views.

Are there hot tubs at Fairmont San Francisco?

No, but guests can enjoy a steam room at this hotel.

Does Fairmont San Francisco have a restaurant that serves breakfast?

Yes, Fairmont San Francisco has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Fairmont San Francisco allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Fairmont San Francisco for a fee of USD 100 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at Fairmont San Francisco?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Fairmont San Francisco?

The closest major airport to Fairmont San Francisco is Oakland Intl. Airport (OAK), which is 19.5 mi away (37 minutes by car). Another top airport is San Francisco Intl. Airport (SFO), which is located 14.5 mi away (31-minute drive).

Can I book a room with a balcony at Fairmont San Francisco?

Yes, some guestrooms at this hotel offer either a balcony or a terrace where guests can enjoy bay or city views.

Does Fairmont San Francisco have a wedding venue?

Take advantage of the wedding venue at Fairmont San Francisco if you plan to say "I do" during your trip.

Fairmont San Francisco Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1078 out of 1474 reviews
Rating 8 - Good. 172 out of 1474 reviews
Rating 6 - Okay. 112 out of 1474 reviews
Rating 4 - Poor. 64 out of 1474 reviews
Rating 2 - Terrible. 48 out of 1474 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and the staff were amazing especially Michael in the front desk!
Stayed 1 night in Nov 2025

2/10 Terrible

Bradley, Los Angeles

Stayed 2 nights in Oct 2025

10/10 Excellent

Antonia

Stayed 1 night in Nov 2025

6/10 Okay

Warren

Liked: Cleanliness, staff & service
Overall the stay was ok but the hotel is in need of a refurbishment and is not what I would consider 5 start .
Stayed 1 night in Nov 2025

6/10 Okay

Jolanta, Port Murray

Stayed 3 nights in Nov 2025

10/10 Excellent

Rosemary

Stayed 3 nights in Nov 2025

6/10 Okay

Michelle

Stayed 2 nights in Oct 2025

10/10 Excellent

Mary, Squantum

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
A lovely hotel.
Stayed 1 night in Oct 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room. Great location. Breakfast should include beverages at $45 pp
Stayed 2 nights in Oct 2025

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

hoanh

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Mounir

Stayed 1 night in Oct 2025

10/10 Excellent

Lukas, Chapel Hill

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay - historic property - large rooms for family. I would stay here again!
Stayed 1 night in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a memory of a previous stay here 25 years ago. Still one of the best hotels in San Francisco. We Waymo'd and used the Cable Cars to get everywhere.
Stayed 3 nights in Oct 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 4 nights in Oct 2025

8/10 Good

Nicolet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Suzanne

Liked: Cleanliness
Disliked: Property conditions & facilities
This was my second stay at the Fairmont. My first stay was 5 stars all the way. The second time my room was tiny, the toilet ran, the bed was lumpy and uncomfortable, I called twice to the front desk for help or even acknowledgement of my situation. No return call or outreach. For the price I paid, it was not great customer service. Don’t know if I’ll return. I do believe the primary problem was they were booked up and understaffed. Disappointing.
Stayed 3 nights in Oct 2025

10/10 Excellent

Lynnette Armstrong-

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Five star service timeless decor just lovely the view was like no other from Treasure Island to Marin unreal breathtaking when the lights were on and twinkled it was amazing
Amazing
Breathtaking
Tonga room 5 star
Stayed 2 nights in Oct 2025

10/10 Excellent

Juan M

Stayed 2 nights in Oct 2025

4/10 Poor

Monique Starr, Cypress

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was never given nor told about the refillable water bottles. I wasn’t informed of any hotel credits either. Overall, Checking in did not give 5 star hotel at all. Housekeeping and Christian at checkout did their best to make up for the poor treatment over the course of my stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

HARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, historic hotel. Interesting clientele. Well-maintained, sanitary. Have stayed here many times.
Stayed 7 nights in Oct 2025

10/10 Excellent

Hanh

Stayed 1 night in Jul 2025

10/10 Excellent

Benjamin

Traveled with family and small children
Great room and staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with wonderful amenities & staff!
Stayed 4 nights in Aug 2025

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
I haven’t been to the Fairmont for a few years, and was a little sad to see that it was fairly empty. The room rate was excellent, but no free coffee or gym were a bummer. I hope they change theee elements.
Stayed 1 night in Oct 2025