Most of the staff were very friendly and helpful. Unfortunately, my wife and I encountered several situations that we did not like:
- We made a reservation at the Asian restaurant. The order arrived in parts, 1:30 hours after ordering, and we eventually had to leave without receiving the main course. When we complained to the waiter, his response was "I can't do anything."
- The pool was dirty and the water was murky.
- At breakfast, with more than an hour left until it ended, 90% of the buffet dishes were empty and no one did anything about it until another guest asked for them to be refilled.
- The cocktails are made without a recipe and each bartender makes them according to their own judgment. They all taste different depending on the bar or bartender. There's little standardization.
- We asked for a change of pool towels at reception and their response was "there are none."
Overall, the facilities are very beautiful and the staff's attitude is good, but they lack a lot of training and, above all, supervision. It's evident that they are short-staffed and do not have captains or supervisors. It's not worth what they charge. I do not recommend it. I would not return.