Staff were great! Clean and recently updated. Nice exterior courtyard. Surrounding area was fast food/big box stores, but that’s not RIT Inn’s fault. Free shuttle is very helpful.
Room was very dated, but the linens and towels were decent. Very quiet.
Rooms were outdated, but the facility was nice. Indoor pool was very warm. Only one lifeguard on duty and he was outside. They were accommodating to us and moved the lifeguard inside so we could use the indoor pool where it was warmer bough for my baby to swim.
The room was updated and clean. The staff was helpful. The amenities are nothing special, nor is the area around the hotel.
Horrible staff service and no one knew what they were doing and could not give clear answers on simple questions.
The hotel was clean and felt comfortable. We needed an infant crib, it was already set up in our room. They even had a sheet and a blanket for the crib which was not provided in another hotel we stayed in during this trip
Lobby area is very nice, but after you leave the lobby, it goes down hill from there. Our room was older, the heater smelled, the carpet wasn't great and the telephone in the room was filthy. Overall the room was outdated. The amenities in the bathroom did not include lotion. The pool towels were thin, small and extremely old, they barely fit my 10 year old daughter. As we were leaving Sun. morning, I wanted to get some ice for my water. The ice machine didn't work, it was dirty and someone had put food in the garbage can right next to the machine and spilled it all over, it looked like throw-up, it was disgusting. Totally filthy! We will not be returning to this hotel again.
For the price for the stay it was very good. I would have liked to at least get more soap and shampoo during the stay. I realize your room wasn't tidied up daily which was okay but I would have wanted more toiletries daily.
Dirty room, unfriendly staff, outdated heating and cooling system, small room TV,.
The property was very clean, quiet and comfortable. I had forgotten there was an extra charge (deposit) that covered incidentals and would be refunded after we checked out. I was afraid the inroom Keurig coffee would end up costing me $25! I know I should have called the front desk to inquire but I was too annoyed. Otherwise, it was a nice stay.
Bar and restaurant were a nice touch. The food was very adequate
Hotel looks amazing. This was my 4th time staying here, visiting my daughter at a nearby school. Looks brand new. All staff were very nice too
Love the renovation and all the updates they did. The hotel is now modern and nice
Restaurant was just awful. Would have preferred a junior high cafeteria.
Terrific room ... especially the size of the room ... plus the proximity to the highway!!!
It wasn’t under construction so kind of unfair to judge .. but we didn’t know it was under construction until after we booked
RIT Inn & Conference Center is located within a few miles (5 km) of Veterans Memorial Park and Marketplace Mall. This 3.5-star hotel has 304 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking.
Enjoy dining at one of 2 onsite restaurants including Petals Restaurant, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
Guests can enjoy cable TV and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and fans are other standard amenities.
Guests staying at RIT Inn & Conference Center enjoy an indoor pool, a gym, and a sauna. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, meeting rooms, and conference space.
Hello Jagamya,Thank you for leaving a review of our hotel. I'm sorry to see your experience with us was just okay. We do hope you will give us another try in the future to provide you with a better experience. Have a wonderful day!
Staff were great! Clean and recently updated. Nice exterior courtyard. Surrounding area was fast food/big box stores, but that’s not RIT Inn’s fault. Free shuttle is very helpful.
Thank you for your feedback. We look forward to your next visit with us.
Hello Crystal,Thank you for leaving a review of our hotel. We're very glad to see we earned high marks from you! We hope to see you again the next time you are in the area. Until then, have a wonderful day.
Room was very dated, but the linens and towels were decent. Very quiet.
Dear Elena, Thanks for choosing RIT Inn & Conference Center and providing us with your feedback. We value your feedback and will use it to improve our product and service.
Rooms were outdated, but the facility was nice. Indoor pool was very warm. Only one lifeguard on duty and he was outside. They were accommodating to us and moved the lifeguard inside so we could use the indoor pool where it was warmer bough for my baby to swim.
Dear Kristin, Thank you for choosing RIT Inn & Conference Center and providing us with your positive feedback. We are glad you and your baby enjoyed the indoor pool. Our team values your feedback, and it will help us continue to improve our product and service in the future. Please see us soon!
The room was updated and clean. The staff was helpful. The amenities are nothing special, nor is the area around the hotel.
Hi David, We appreciate your feedback, we are happy to see your room was clean and to your liking. we are always looking to innovate and improve our existing amenities so we do hope to see you again in the future.
Horrible staff service and no one knew what they were doing and could not give clear answers on simple questions.
Hello, We are sorry to see that your stay wasn't up to expectations. If we could know more specifically what was wrong we would love to work on any issues. Please feel free to reach out to us directly so we can rectify these issues for the future. Have a wonderful day.
The hotel was clean and felt comfortable. We needed an infant crib, it was already set up in our room. They even had a sheet and a blanket for the crib which was not provided in another hotel we stayed in during this trip
Hello dipols, We are so glad to hear that you found everything to your liking during your stay with us! We always strive to earn perfect scores and we truly appreciate you taking the time to review our hotel. Have a wonderful day and we hope to see you the next time you are in the area!
Lobby area is very nice, but after you leave the lobby, it goes down hill from there. Our room was older, the heater smelled, the carpet wasn't great and the telephone in the room was filthy. Overall the room was outdated. The amenities in the bathroom did not include lotion. The pool towels were thin, small and extremely old, they barely fit my 10 year old daughter. As we were leaving Sun. morning, I wanted to get some ice for my water. The ice machine didn't work, it was dirty and someone had put food in the garbage can right next to the machine and spilled it all over, it looked like throw-up, it was disgusting. Totally filthy! We will not be returning to this hotel again.
Dear Guest, Thank you for your review and for providing us with your feedback! We are glad you found our lobby nice, however, we are sorry if the rest of your experience was not as enjoyable. We do apologize if you felt your room was outdated, if its cleanliness and amenities did not meet your expectations, and that you had an issue with the ice machine. We do our best to provide a comfortable stay for our guests and we will use your feedback in our continuous efforts to improve our hotel. We do again apologize if you did not have pleasant stay, and we hope you will reconsider giving us another chance to provide you with a great hotel experience! Best Regards!
Hello Stephen,Thank you for leaving a review of your stay with us. We're always thrilled to earn a perfect score and hear that one of our guests had a great time during their stay. We hope to see you again the next time you're in town. Until then, have a wonderful day!