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Recent guest reviews

Save your money and go next door to the Hilton. The beach here sucks. Very tiny beach, and the water bottom is sharp rock, so you cant really swim. Pool is ok. Good luck trying to get a chair and umbrella shade. Not enough. People get up at 7am, and claim their spot, which is against the hotel rules, but not enforced. Premium liquor costs extra. The nightly shows are a joke. Very novice at best. This is a 4.5 star just like the Hilton next door that Ive stayed at. Dont know who does the rarings, but these 2 propeeties are not in the same leqgue. Yes cheaper than the Hilton, but wouldve spent the extra money to go back to the Hilton.

The food was ok ,The service was poor, rude people specially the girl at the spa , was my husband birthday and we booked a massage package we thought would be a relaxing experience , we ending getting a 50 minute massage for 300 Dlls nothing else ,ridiculous overpriced , the only good thing about the hotel was the location nothing more , next time we will stay at the Hilton .

Friendly staff…food was ok..,no beach front area

This was a lovely property and the staff was very helpful. I would definitely say pay for an upgraded room with an ocean view. The standard rooms feel like a closet. The food is plentiful. I would say the highlight of this trip and property is it to entertainment crew. Starting with the aerobics, the games and the nighttime shows this is probably the best property I’ve ever been to as far as entertainment goes there’s always some thing going on and the entertainment employees are super engaged and interested.

The resort went out of their way to make our stay magical and memorable. Management were amazing, waiters and bartenders make every effort, the restaurants are fantastic, the reservation concierge team were perfect, and the best coffee you can imagine. Thank you to each and every member of the team who made our trip and experience we will never forget. Dia de los Muertos had been a bucket list for over 20yrs and wow, it did not disappoint. You are wonderful people and we will make sure to recommend this resort to anyone traveling to the area. Muchos gracias mi amigos, mi familia, mi corozon.

Beach is terrible! Pool is nice. Food was great. Kinda limited At buffet. Cerviche was delicious. Good booze. Shows were decent. Staff was alright. I wish I had gotten a room w a view. The bottom floor street view was plain. The rooms facing pool and ocean would have been incredible. Just an honest view from my October trip.

Great place with shopping and dining within walking distance

The property was nice and easy access to shopping. Employees don't speak English well and my Spanish is not good also so there was a communication barrier but overall we had a good time.

Sushi restaurant closed Steakhouse closed If Mexican restaurant is open Italian is closed. I got a room very noisy and they not offered a solution. I was forced to upgrade my room (paying extra off course but it was not better than the first one Karaoke, party very loud next to my “suite”. I manager was supposed to contact me bc I ask for my upgrade refund but nobody contact me after a week. First and last time on this property. Not recommend at all. Nice and better hotel in the area. Staff was friendly but I made a reservation for one of the restaurant and I had to wait almost 50 min to be seated. Buffet was good but I traveled by myself so it was complicated to get served in my table. I’m still waiting for them to contact me.

This property is situated extremely close to the nightlife in Playa del Carmen, which was really helpful in traveling! Beautiful architecture, amazing staff.

The staff were not very friendly and gave us attitude while grabbing drinks or food. Miguel by the pool would not let my sister grab us drinks he only gave her one and told her if I wanted one I have to go get it myself. Very rude and unwelcoming. Limited activities. I wish there was more to do. The towel situation is ridiculous they give you one towel per person but people be stealing each others towels and if u lose yours u have to pay for it. The food options were good. It’s nice to walk around outside the resort u feel like ur in downtown which is nice. Overall we enjoyed our time we met people from all over, the foam party was fun. Thank you.

This place was amazing!! From the minute you step into reception it’s beautiful and you’re greeted by staff with a drink. Everyone who worked there were friendly and helpful. Each and every person greeted you. The staff take such pride in not only themselves but ensuring everything is clean throughout the day. The food was amazing! We tried two of the 3 restaurants and it was delicious. The breakfast and dinner buffets were amazing. I have never been to a buffet that had so many options. And everything was delicious. Even had a juice bar for breakfast with a variety of freshly squeezed juices. We never made it to lunch but I can only imagine it was perfect. All good options were fresh and healthy. You will not see any fried food here. It’s like having a home cooked meal every time. They also have a coffee area with a selection of pastries you’d think you walked into an upscale Starbucks. They also had a deli room with already made sandwiches, fresh cut fruit and veggies, drinks, nuts and other healthy snacks at your disposal to come and grab if you’re heading out for the day. The pool area has a pizza bar with hands down the best pizza. It was like artisan pizza and pool and indoor bars were amazing. Again staff were amazing I can’t say it enough. I even got to see them practicing a pool downing. Every single detail at this resort is not overlooked. The location was perfect just steps from the beach and 1 block from Quinta Avenida. Our suite was amazing too!

El area de la playa pudieran acondicionarla

Great stay for me and my wife. Loved food and 5th ave

I liked the proximity to fifth ave. I liked the layout of the property...intimate. I liked the dining options. I liked the drinks. Better than alot of the other all inclusives. The beach will always be a downfall for this property but that is reflected in the price. The standard rooms have no balcony but that is also reflected in the price. The standard rooms also are cityside so it is LOUD. If you are not a sound sleeper, I recommend downloading a fan noise app and sleeping with it next to your head. I was up every 2 hours almost every night from the nightclub noise. One more thing to note that nobody seems to address in other reviews is the pool. I am a tall woman. 5'9 so it wasnt a problem for me but the depth of the pool is 4'9" the whole thing. there is not a shallow end so if you are short I recommend a floating device.

Constituyentes Number 1 Playa del Carmen QROO

Hotel highlights

  • Steps from Playa del Carmen Main Beach and Mamitas Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Downtown Playa del Carmen, Wyndham Alltra Playa del Carmen Adults Only All Inclusive is next to popular attractions like Playa del Carmen Main Beach and Mamitas Beach. This 287-room, 4-star hotel has 2 outdoor pools along with a full-service spa and 6 restaurants.


Dining

There are ample dining options with 6 onsite restaurants, including Ventanas, which specializes in international cuisine. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/cafe, and chat with other guests at the free daily manager's reception.


Rooms

Guests can expect free WiFi and 55-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and free local calls. Change of towels is available on request.


Property features

Guests of Wyndham Alltra Playa del Carmen Adults Only All Inclusive have access to a full-service spa, 2 outdoor pools, and a gym. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and concierge services. Other amenities at this adults-only hotel include a rooftop terrace, free WiFi in public areas, and a conference center.

Room options

Junior Suite, 1 King Bed (Beachfront Walk-Out)

1 King Bed | Sleeps 3

Junior Suite, 1 King Bed

1 King Bed | Sleeps 3

Junior Suite, 2 Queen Beds, Ocean View

2 Queen Beds | Sleeps 4

Premium Suite, 1 Bedroom, Oceanfront (Master)

1 King Bed | Sleeps 4

Guest reviews for Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Everyone (27) Couples (40) Family (15)
3
Everyone

Save your money and go next door to the Hilton. The beach here sucks. Very tiny beach, and the water bottom is sharp rock, so you cant really swim. Pool is ok. Good luck trying to get a chair and umbrella shade. Not enough. People get up at 7am, and claim their spot, which is against the hotel rules, but not enforced. Premium liquor costs extra. The nightly shows are a joke. Very novice at best. This is a 4.5 star just like the Hilton next door that Ive stayed at. Dont know who does the rarings, but these 2 propeeties are not in the same leqgue. Yes cheaper than the Hilton, but wouldve spent the extra money to go back to the Hilton.

By on Feb 20, 2024

Review comment responded on Feb 22, 2024

Dear Jeff, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we appreciate the time invested in sharing your recent experience with us; we are saddened to learn we fail to meet your expectactions, however, we would like to address a couple of your remakrs beggining with chairs and umbrellas, as you mention is against Resort's rules to separate loungers, this is explained during the check-in process and enforced by giving guests a 30 minute tolerance, before removing the belongings. Premium labels of wines and spirits are available for purchase for anyone wanting to, overall our all-inclusive labels are of good quality with a wide selection availabnle for guest's enjoyment.We appreciate the time invested in sharing your recent experience and hope you give us the opportunity to welcome you back and deliver the experience and service for which we are known for.

1
Everyone

The food was ok ,The service was poor, rude people specially the girl at the spa , was my husband birthday and we booked a massage package we thought would be a relaxing experience , we ending getting a 50 minute massage for 300 Dlls nothing else ,ridiculous overpriced , the only good thing about the hotel was the location nothing more , next time we will stay at the Hilton .

By on Feb 18, 2024

Review comment responded on Feb 19, 2024

En nombre del personal y la administración de nuestro resort, nos gustaría agradecerle por tomarse el tiempo para publicar una reseña de su experiencia con nosotros. Fue un placer ser su anfitrión durante su reciente escapada a WAPDC. Nos disculpamos por no cumplir con sus expectativas. Tenga la seguridad de que estamos tomando las medidas adecuadas para abordar los problemas que nos comparte especialmente el de la actitud del asociado del Spa que menciona para así evitar que ocurra en el futuro. Aquí en Wyndham Alltra, nos esforzamos continuamente para satisfacer sus necesidades y expectativas. Dicho esto, esperamos tener la oportunidad de recibirlo nuevamente en una oportunidad renovada para redimir su confianza en nuestro resort y servicio.

5
Everyone

By on Jan 23, 2024

Review comment responded on Jan 25, 2024

Dear Guest MelisiaMany thanks for posting your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed your stay.We look forward to receiving you again.Best Regards,

2
Partner Couples

By on Jan 22, 2024

Review comment responded on Jan 23, 2024

Dear Guest Ronal ,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and we will appreciate if you can give us further details. Please rest assured that we will take the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

5
Everyone

By on Dec 25, 2023

Review comment responded on Dec 27, 2023

Dear Guest RebeccaMany thanks for rating Wyndham Alltra Playa del Carmen Adults Only All Inclusive. We celebrate that you had a wonderful stay and we will be more than happy to receive you again.Happy New Year!

4
Everyone

By on Dec 17, 2023

Review comment responded on Jan 9, 2024

Dear Guest NichelleMany thanks for posting your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed your stay.We look forward to receiving you again.Best regards,

3
Friends

Friendly staff…food was ok..,no beach front area

By on Nov 21, 2023

Review comment responded on Nov 21, 2023

Dear Guest Lisa Ann. Many thanks for sharing your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. We will let our staff know that you enjoyed their service and you can be sure that we will take action to improve our food. Also, we are already working to recover the beach. We hope to see you again to give you a great stay. Best Regards,

4
Friends

This was a lovely property and the staff was very helpful. I would definitely say pay for an upgraded room with an ocean view. The standard rooms feel like a closet. The food is plentiful. I would say the highlight of this trip and property is it to entertainment crew. Starting with the aerobics, the games and the nighttime shows this is probably the best property I’ve ever been to as far as entertainment goes there’s always some thing going on and the entertainment employees are super engaged and interested.

By on Nov 9, 2023

Review comment responded on Nov 9, 2023

Dear Marney, Thank you for choosing our beautiful resort for your upcoming stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested your kind comments about our Entertainment Staff!

5
Partner Couples

The resort went out of their way to make our stay magical and memorable. Management were amazing, waiters and bartenders make every effort, the restaurants are fantastic, the reservation concierge team were perfect, and the best coffee you can imagine. Thank you to each and every member of the team who made our trip and experience we will never forget. Dia de los Muertos had been a bucket list for over 20yrs and wow, it did not disappoint. You are wonderful people and we will make sure to recommend this resort to anyone traveling to the area. Muchos gracias mi amigos, mi familia, mi corozon.

By on Nov 4, 2023

Review comment responded on Nov 6, 2023

Dear Guest ZacheryIt is a great pleasure to know that you truly enjoy your stay. We thank you for your comments and will show them to our staff. You can be sure that they will be happy to know that our efforts are well received.Also, we are happy that you had a nice time during our traditional Día de los Muertos.Many thanks for your preference and we will see you again to have a taste of our coffe.Best Regards,

3
Partner Couples

Beach is terrible! Pool is nice. Food was great. Kinda limited At buffet. Cerviche was delicious. Good booze. Shows were decent. Staff was alright. I wish I had gotten a room w a view. The bottom floor street view was plain. The rooms facing pool and ocean would have been incredible. Just an honest view from my October trip.

By on Oct 30, 2023

Review comment responded on Oct 31, 2023

Dear Justin, Thank you for taking the time to share your recent experience with us. We appreciate the time invested.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Constituyentes Number 1, Playa del Carmen, QROO 77710
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