The pools were great the buffet food bad a lot of flies…The music played wasn’t mixed 2 America songs out of 15 same music every night…But the different entertainment & activities were cool!
Staff was on point
Excellent costumer service. All the staff is very polite and kind. Delicious food, very good bars and awesome entertainment. Thank you!
The rooms need a refurbished and a better cleaning. The staff is great and the food was good. The gym is really small. Have only two elliptical and two treadmill. Pool area and beach area are nice.
The grounds and facilities were excellent. The pools were clean. Staff very pleasant. Evening entertainment was fun.
My experience was very disappointing with this hotel. First of all the sea was surprisingly brown color and it explained why so little people spent time at the beach. The second day of arrival our toilet stopped flushing and started to leak so badly that I literally had a flood in the whole room. I had to wait for 15 min for plumbers to come over and fix the issue. I felt bad for the cleaning team that had to clean everything without proper equipment and do everything manually. The next day same problem happened, so when I came to the reception and asked if we can move to another room I was told that it might not resolve the issue because they have a this issue in the whole resort. To make the long story short, I wasn’t able to use the toilet for the whole week and had to go to public restrooms. The interesting past of that is that public restrooms began to be cleaned from 9-10am so you had to wait for the public restrooms to be cleaned in order to use them. In regards to entertainment, it became fun and good only after New Year. My whole point to go to Dominican Republic is to celebrate New Year ax but different and to have fun but to my big surprise the lobby and all the fun was literally finished by 11:30PM. I found it strange that the hotel had no New Year’s program or simple one hour celebration when people can have a glass of champagne and simple say Happy New Year and listen to some holiday music with some dancing and stuff. When I asked one of the employees how come
The staffs are all very nice great service from the staff
Over all a great location. Beds are a bit on the hard side, would have liked a bit more shade options at the pool.
The food was boring and bland. It was not fresh from room service or the buffett. We could not get food service by the pool. I would say this resort is average to slightly below average compared to my other resort experience.
We like everything in General, we had a great Time. Totally we recommend.
Great hospitality, great buffet, and beautiful island.
The property was clean, and landscaping was very pretty. The buffet food was good and the staff was nice. My only problem was they don't check the rooms to make sure everything worked. One of our sinks in the bathroom didn't work. The shower head didn't spray hard like it should, and they didn't fill the shampoo and body wash dispensers. Also, the hair dryer didn't work and we forgot to bring one. I recommend they inspect the rooms periodically. We still had a fun time.
Good swimming pool entertainment
It was an amazing time and incredible staff!
The property and rooms were great. We were told we would have butler service, but never met him. Requested more water bottles from front desk and was told someone would bring them to our room but never did. We had to get water from cleaning carts in the hallway. Restaurants were good if you could get reservations. The staff at pool bar were greedy and would say they were out of something unless you offered more tips.
The place was nice in parts. The food was average. The flies were out of control and dinning very uncomfortable.
Bahia Principe Luxury Bouganville - Adults Only - All Inclusive places you within a 10-minute drive of Cueva de las Maravillas National Park and Cave of Wonders. This 134-room, 4.5-star property welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a golf course.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:30 AM. There are multiple options for onsite dining with 4 restaurants, including Jazmin, which specializes in international cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.
Guests can expect to find free WiFi and LED TVs with satellite channels. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in pillow menus. Free minibar items, balconies or patios, and sofa beds are also available.
Bahia Principe Luxury Bouganville - Adults Only - All Inclusive features a private beach, a golf course, and a full-service spa. There's free parking and an airport shuttle. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this adults-only property include 2 outdoor pools, a gym, and a sauna.
The pools were great the buffet food bad a lot of flies…The music played wasn’t mixed 2 America songs out of 15 same music every night…But the different entertainment & activities were cool!
Staff was on point
Excellent costumer service. All the staff is very polite and kind. Delicious food, very good bars and awesome entertainment. Thank you!
Dear JasmeryWe have informed already to our Front Desk Manager to try to accommodate your rooms requirements always upon availability. As you may understand we are not able to confirm or guarantee in advanced, however we will do our best to make of your vacations an unforgettable experience.
Estimado DarinGracias por tomar parte de su tiempo y valorar nuestros servicios
The rooms need a refurbished and a better cleaning. The staff is great and the food was good. The gym is really small. Have only two elliptical and two treadmill. Pool area and beach area are nice.
Dear IleanaThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.
The grounds and facilities were excellent. The pools were clean. Staff very pleasant. Evening entertainment was fun.
Dear JohnThank you for taking the time out to communicate that you have had a fantastic stay in our hotel. It is encouraging to know that we have met all of your expectations, excellent services, staff and a dream vacation in the Caribbean. We are thrilled to know that achieved our goal, the full enjoyment, relax and satisfaction of our guests.
My experience was very disappointing with this hotel. First of all the sea was surprisingly brown color and it explained why so little people spent time at the beach. The second day of arrival our toilet stopped flushing and started to leak so badly that I literally had a flood in the whole room. I had to wait for 15 min for plumbers to come over and fix the issue. I felt bad for the cleaning team that had to clean everything without proper equipment and do everything manually. The next day same problem happened, so when I came to the reception and asked if we can move to another room I was told that it might not resolve the issue because they have a this issue in the whole resort. To make the long story short, I wasn’t able to use the toilet for the whole week and had to go to public restrooms. The interesting past of that is that public restrooms began to be cleaned from 9-10am so you had to wait for the public restrooms to be cleaned in order to use them. In regards to entertainment, it became fun and good only after New Year. My whole point to go to Dominican Republic is to celebrate New Year ax but different and to have fun but to my big surprise the lobby and all the fun was literally finished by 11:30PM. I found it strange that the hotel had no New Year’s program or simple one hour celebration when people can have a glass of champagne and simple say Happy New Year and listen to some holiday music with some dancing and stuff. When I asked one of the employees how come
Dear Margarita We sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.
The staffs are all very nice great service from the staff
Dear Ms. Antonette,It is a pleasure to read that you enjoyed your stay at our Bahia Principe Luxury Bouganville and we appreciate the time you have taken to leave your ratings in comment on our Expedia community.We wish to see you very soon in our little paradise.Cordially yours,Nathaniel VerneauxGuest Relations Department - Bahia Principe Luxury Bouganville
Over all a great location. Beds are a bit on the hard side, would have liked a bit more shade options at the pool.
Dear TerriWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.
The food was boring and bland. It was not fresh from room service or the buffett. We could not get food service by the pool. I would say this resort is average to slightly below average compared to my other resort experience.
Dear SusanWe sincerely appreciate your remarks in regards with your recent stay in our hotel. Thank you for taking the time out to communicate your experiences to our reviewers. The opinion of our customers is extremely valuable to us as it give us an opportunity to verify the accomplishment of the established guidelines, as well as to ensure that we work towards the continuous improvement of our services. We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay. Our main goal it's always satisfies our guests requirements and we sincerely regret that you where not completely satisfied with our services.
Dear HarryWe have informed already to our Front Desk Manager to try to accommodate your rooms requirements always upon availability. As you may understand we are not able to confirm or guarantee in advanced, however we will do our best to make of your vacations an unforgettable experience.