Didn't like service of the tv
All the above
Clean
Booked here as our go to resort was booked. Nice facility with updated kitchen. Only issue was that room was not available at 4pm check in time as indicated.
The young man that checked me in was awesome. He had alot of energy and was very positive. The room was nice and clean. It didn't have an iron. I called down stairs and one was brought up rather quick. I wish I had booked a room with ocean view since my kids ended up going. I would stay again.
Smelled like old smoke and furniture had stains. Standing in the room made me start itching.
Nice customer service and nice convenient place
The resort fee lists umbrells for the beach There is none You have to pay outsider for that.
The woman staff here is trash in rude AF the area is not safe high robbing
Clean and comfortable
Beautiful location, Really needs updated
Pool was not very clean. Water was cut off to pool umbrellas early. Staff was nice and polite. Room was nice and had everything that i needed.
Over all it place was clean Carpet need to be updated Great place! Well stay again
From our room we had wonderful views of the ocean. We also loved the in room kitchen, where we were able to prepare meals.
The property is very close to the beach and airport. It has spacious rooms with great views of the beach. Parking is included with the room, and wifi works well. The decor in the rooms needs to be updated, and the hotel may need to be fumigated. All in all, it is a great price for a good room.
The property is rundown, dirty and needs to be updated. It does NOT look like the photos. Our unit smelled like smoke, despite posted signs indicating smoking was prohibition and would fines would be imposed for smoking. The lazy river pool was closed. There was trash in the area between the pool and the beach. The property to the south is dilapidated and closed with algae and trashed filled pools. The highlight was the balcony and Scooby’s restaurant. Also, the staff was friendly and helpful. But we definitely would not stay there again. Extremely disappointing.
Excellent facilities. Clean. Very family friendly. My only wish is that we were higher up than the third floor. Palm trees block the view of the surf at that level. Minor complaint, I know. We would definitely return!
Grand Atlantic Ocean Resort places you within 2 miles (3 km) of popular sights like Family Kingdom Amusement Park and Myrtle Beach Boardwalk. This 133-room, 3.5-star hotel has 3 indoor and 2 outdoor pools, along with a restaurant.
Enjoy a leisurely bite to eat at Scooby's (seasonal), the hotel's onsite restaurant. Get a pick-me-up at the coffee shop/cafe.
Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and DVD players. Beds sport premium bedding and bathrooms offer hair dryers. Balconies, refrigerators, and microwaves are other standard amenities. Housekeeping is available on request.
Guests of Grand Atlantic Ocean Resort have access to 3 indoor pools, 2 outdoor pools, and a lazy river. Limited parking is available. The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations. Other amenities at this beach hotel include a children's pool, a gym, and free WiFi in public areas.
Thank you for taking the time to leave a review. If there is anything we could have done to improve your stay please let us know.
Didn't like service of the tv
Hi Carleather! Thank you for giving us a superior rating despite having some dissatisfaction with the TV service. For ease of guest use, we use a fiber optic driven service that doesn't require extra equipment as a way to enhance the guest TV experience. For those used to cable boxes, there are some features such as a selectable guide that might be missed. But the Fiber Optic service provides us with unbeatable picture quality and super fast internet speeds!
All the above
Thank you for choosing the Grand Atlantic! We are so glad you enjoyed your stay; and we look forward to seeing you again.
Appreciate the good rating.
Clean
Thank you!
Booked here as our go to resort was booked. Nice facility with updated kitchen. Only issue was that room was not available at 4pm check in time as indicated.
Hi Danielle! We are glad you enjoyed your oceanfront condo with fully equipped kitchen. Our check-in time is advertised as beginning at 4pm. Not all rooms can be cleaned during busy changeover days by 4pm so we advise guests that while check-in begins at 4pm, some may expect delays. To make check-in easier and to allow our guests to make the most of their vacation time, we do take guest contact information on arrival and offer to call immediately once the room is ready for arrival. This way our guests do not have to wait around and can comfortably begin enjoying their visit while they wait. Parking in the garage is available prior to check in as is the use of the resort facilities such as the pools.
The young man that checked me in was awesome. He had alot of energy and was very positive. The room was nice and clean. It didn't have an iron. I called down stairs and one was brought up rather quick. I wish I had booked a room with ocean view since my kids ended up going. I would stay again.
Thank you for sharing your experience. Its great to know that the agent who checked you in got your experience started on a high note! We look forward to hosting you again soon in one of our oceanfront condos!
Smelled like old smoke and furniture had stains. Standing in the room made me start itching.
Hello,We have a strict no smoking policy, but unfortunately some people do not always adhere to these rules. We do our best to neutralize these odors and clean the room when we do find evidence of smoking. We apologize this was not the case for the unit you checked into, but we would have been happy to move you to another room. Unfortunately, we were not given the opportunity to do so and we understand you were only staying for one night and decided to leave instead. We hope you will give us another chance in the future and we appreciate you taking the time to leave a review.
Nice customer service and nice convenient place
Thank you for taking the time and leaving us some feedback. We appreciate your time and value you as a guest of ours. Please come back and see us when you come back to Myrtle Beach.
We appreciate you taking the time to leave a review! We hope to see you again for another excellent stay.