Staff is superb, specially the front desk personnel. Room is spacious and super clean. Breakfast buffet was great, a lot of selections. I will defenitely come back again.
I was very happy with my stay. Only negatives are the swimming pool is only 3’ deep and no exhaust fans in the restrooms. Next time I go to Manila I plan to stay there again. Excellent hotel.
Staff is very friendly and helpful. Room was spacious and clean. Security is evident and felt very safe staying here. Great value for the price.
Excellent Upgraded Room with Spectacular View of Manila Bay....Staff were Very Polite and Helpful....Had a Great Meal in Room after very long flights from NYC through Hong Kong....Helped Relax quickly in Great Comfort....Thank you....
Not Orbitz/Expedia Friendly? I reserved the 3rd cheapest room (Deluxe Regency) for 2 nights, expecting a better service than the first two cheapest room options (Prices were Deluxe < Premier < Deluxe Regency). And at the time of the booking, I requested a smoking room. Upon arrival, however, I was told that my room would be a non-smoking room, so when check-in counter staff asked if I would still like a smoking room, I said I would. The room I got seemed plain and ordinary, located in the middle of the hallway amongst many other rooms, but I was just happy to be able to smoke in my room. On the second day, however, I received a phone call from the "hotel manager" informing me that the smoking room I paid for, a smoking Deluxe Regency, is available if I wished to move. Having settled in quite comfortably and not wanting to pack up only to unpack again, I said I would rather not change. And with a curiosity, I asked what type of room I was staying in at the moment and I was told that I am staying in a Deluxe room, which is the cheapest room. So to sum up, I requested a smoking room, and because they didn't have the smoking room that I paid for, the hotel staff had downgraded me to a lower-tiered room without informing me. The hotel manager did apologize several times over the phone and offered to send me wine, fruit platter, or anything else, to which I replied, "that is up to you"... then a small piece of dessert arrived some 15 minutes later.
swimming pool was not available for use due to maintenance during stay
Some personnel were not polite. Breakfast, Lunch and Dinner inside the hotel were overpriced. Food limited selections. House Keeping were great. Excellent Service. Overall, I rate this hotel a 3 star hotel.
The front Desk people are ok but some of the personnel at Corniche are not that friendly. I remember a lady name Darla at Corniche. She's not smiling when talking to the customer. Her facial expression is serious like a robot. Overall, we're not sure if we are going to stay in this hotel for future stay. Not worth it. Hotel management needs to train their personnel how to be professional and polite.
The Room, Diamond Club Lounge and Staff Services never change ALWAYS EXCELLENT as expected.
This is not a hotel for tourist. The consierge staff is very friendly but uninformed about places to go or things to do
Excellent staff , very accommodating, very helpful. I never had a single bad day experience during my stay. Foods are great! Staff also at the restaurant are great , they are very accommodating. I would definitely recommend this hotel to a friend.
Breakfast is not as good as I expected for the price but overall good experience.
I was giving a premier room very comfortable good bed good quality bed sheets.room was very clean twice a day the room is cleaned around 9am and 7pm.the breakfast buffet is ok had better selection of food on other three star hotel.security is very tight at the hotel.friendly staff great smiles and good welcoming every time arriving at hotel.close to Robinson mall just a walking distance.the food at the hotel is over priced.you can go out short walk many restaurants near by very reasonable price.
Compared to similar hotels, breakfast buffet same stuff everyday (we stayed a week) and limited variety, they could put something new and different everyday to break the monotony. Housekeeping not good enough, my half consumed tea was untouched for 3 days until I finally had to dump it out. Checkin and checkout was quick, staff was friendly.
Staff is superb, specially the front desk personnel. Room is spacious and super clean. Breakfast buffet was great, a lot of selections. I will defenitely come back again.
Dear Valued Guest, Thank you for sharing your feedback. We are delighted that you had an enjoyable stay with us. Your appreciation for our overall service and us being your preferred hotel for your future visits is truly an inspiration for the team to keep up the high standards. Once again, thank you and we look forward to welcoming you back again soon. Yours sincerely, Vianny Siasat Guest Services Manager
I was very happy with my stay. Only negatives are the swimming pool is only 3’ deep and no exhaust fans in the restrooms. Next time I go to Manila I plan to stay there again. Excellent hotel.
Dear Valued Guest, Thank you for taking time to share your feedback. Your appreciation for our overall service and us being your preferred hotel for your future visits is truly an inspiration for the team to keep up the high standards. On the other hand, we are sorry that your experience in our pool and guest rooms did not meet your expectation. Rest assured that has been shared internally for us to improve our facilities in the future. Once again, thank you and we look forward welcoming you back in Diamond Hotel. Yours sincerely, Vianny Siasat Guest Services Manager
Staff is very friendly and helpful. Room was spacious and clean. Security is evident and felt very safe staying here. Great value for the price.
Dear Valued Guest, It is with great pleasure to hear that you had an enjoyable experience during your recent visit with us. We highly value your positive reviews about the upkeep of our accommodations, security and hospitality demonstrated by our staff. Diamond Hotel is committed to continuously providing the finest and bespoke service and facilities to our guests. Once again, thank you we look forward to welcoming you back again soon. Yours sincerely, Vianny Siasat Guest Services Manager
Excellent Upgraded Room with Spectacular View of Manila Bay....Staff were Very Polite and Helpful....Had a Great Meal in Room after very long flights from NYC through Hong Kong....Helped Relax quickly in Great Comfort....Thank you....
Dear Valued Guest, Warm Greetings from Diamond Hotel Philippines. It is such a joy to know how we have delighted you on your visit here at Diamond Hotel which is our aim for every guest to experience. It is always a special treat for us to hear from our guests who have taken the time to compliment our efforts. Your appreciation proves that we are successful in providing excellent service from the heart. We look forward to your continued patronage of Diamond Hotel Philippines. Sincerely, The Diamond Hotel Team
Not Orbitz/Expedia Friendly? I reserved the 3rd cheapest room (Deluxe Regency) for 2 nights, expecting a better service than the first two cheapest room options (Prices were Deluxe < Premier < Deluxe Regency). And at the time of the booking, I requested a smoking room. Upon arrival, however, I was told that my room would be a non-smoking room, so when check-in counter staff asked if I would still like a smoking room, I said I would. The room I got seemed plain and ordinary, located in the middle of the hallway amongst many other rooms, but I was just happy to be able to smoke in my room. On the second day, however, I received a phone call from the "hotel manager" informing me that the smoking room I paid for, a smoking Deluxe Regency, is available if I wished to move. Having settled in quite comfortably and not wanting to pack up only to unpack again, I said I would rather not change. And with a curiosity, I asked what type of room I was staying in at the moment and I was told that I am staying in a Deluxe room, which is the cheapest room. So to sum up, I requested a smoking room, and because they didn't have the smoking room that I paid for, the hotel staff had downgraded me to a lower-tiered room without informing me. The hotel manager did apologize several times over the phone and offered to send me wine, fruit platter, or anything else, to which I replied, "that is up to you"... then a small piece of dessert arrived some 15 minutes later.
Dear Valued Guest, Greetings from Diamond Hotel Philippines! It is with sincere regret to learn that you have encountered unfortunate experience during your stay with us. Your comfort is always our priority, rest assured that we have carefully noted your concern regarding some matter and will do the necessary actions needed. We are hoping that these incidents would not deter you from choosing Diamond Hotel Philippines again. Sincerely, Zarina Nicolas Guest Services Manager
swimming pool was not available for use due to maintenance during stay
Some personnel were not polite. Breakfast, Lunch and Dinner inside the hotel were overpriced. Food limited selections. House Keeping were great. Excellent Service. Overall, I rate this hotel a 3 star hotel.
The front Desk people are ok but some of the personnel at Corniche are not that friendly. I remember a lady name Darla at Corniche. She's not smiling when talking to the customer. Her facial expression is serious like a robot. Overall, we're not sure if we are going to stay in this hotel for future stay. Not worth it. Hotel management needs to train their personnel how to be professional and polite.
The Room, Diamond Club Lounge and Staff Services never change ALWAYS EXCELLENT as expected.
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Diamond Hotel Philippines. We are pleased to read the various things you like in the Hotel. It is such a joy to know how we have delighted you on your recent visit is our aim for every guest to experience. Your appreciation proves that we are successful in providing excellent service from the heart. We sincerely hope that we will be able to welcome you back to the Diamond Hotel, where the warmest hospitality awaits you.
Dear Valued Guest, Thank you for rating Diamond Hotel 5 out of 5. We are delighted that we had consistently met your expectations. Rest assured that we will share this with the team for us to maintain or even exceed your experience on your next visit. Once again, thank you and we look forward welcoming you back in Diamond Hotel. Yours sincerely, Vianny Siasat Guest Services Manager