Good all
This is the 1st hotel I've ever been that charges for the trip between airport & hotel , which is $20 per room , we're two people each with individual room , they charged $40 for it ; This is also the 1st hotel that not accepting two rooms (under different name) shares the same credit card , and the credit card has to be with a chip ( slide is not OK ) . The power jack on the desk can not make charging , instead of fixing the problem , the service person ask me to charge from the jacks on the wall ... I don't think I will book this hotel again ...
The location was pretty convenient, the hotel is on a kind of confusing awkward entance and we had to wait for a while to be able to enter the driveway. The rooms were okay they looked clean and spacious. Some little things that need repairs but over all our stay was good. The ladies helping during breakfast where very nice and helpful. Thank you ladies for refilling the ithem that were gone with more for is to have a breakfast 😁
Great for 1 night.
The area has gotten pretty grungy and cluttered with homeless people. The hotel itself is adequate, but the area feels pretty unsafe.
needs cleaning and updating
Not what I was expecting. Pictures look better than it actually is.
Good if attending an event at sofi stadium.
A great stay especially around that area! Staff ladies setting up the morning breakfast were extremely nice and attentive. Front desk girls were also kind and helpful!
I arrived late at LAX and just needed a place to sleep and a shower. Hotel was close and a room was available. The clerk on duty was fantastic; a model employee. She was kind, accommodating, and helpful.
Very bad odor! Never would recommend this place.
Great location. Parking garage elevator landing had a bad smell.
DID NOT FEEL SAFE! Police was outside and next door to my room. Elevator smelled like pee. Someone tried to get into my room twice. Brought it to the hotels attention and the manager Prince disregarded me.
Good
Dear Jerry,We appreciate your visit and your feedback. We value your opinion and would like to know what you enjoyed and didn't like about your stay. Based on your feedback, we'll continue to improve the services and hospitality. I look forward to seeing you soon.Sincerely,Hotel Manager
Good all
Dear Andrey,Thank you for your concise feedback! We're glad to know that you had a good experience overall. If you have any specific aspects you'd like to highlight or if there's anything else you'd like to share, feel free to let us know. We're here to assist you. We hope to have the opportunity to welcome you back in the future!Sincerely,Hotel Manager
Dear Jennifer,Thank you for taking the time to review our hotel. We are disappointed to see that your experience with us was not up to par and that you rated us 2 stars. We take all feedback, constructive or not, seriously as it helps us improve our services. We would appreciate it if you could provide us with some specific details on what went wrong during your stay. This will allow us to investigate the issues and work towards a solution. We hope that you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Manager
This is the 1st hotel I've ever been that charges for the trip between airport & hotel , which is $20 per room , we're two people each with individual room , they charged $40 for it ; This is also the 1st hotel that not accepting two rooms (under different name) shares the same credit card , and the credit card has to be with a chip ( slide is not OK ) . The power jack on the desk can not make charging , instead of fixing the problem , the service person ask me to charge from the jacks on the wall ... I don't think I will book this hotel again ...
Dear Li Bi,Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced during your visit. Regarding the airport transfer charge, we understand your concern and will review our policy to ensure clarity for future guests. We apologize for any confusion regarding the credit card policy and will provide additional training to our staff to avoid any misunderstandings. We also apologize for the power jack issue and the service person's response. Your comments will be addressed with our team to improve our service. We genuinely regret that your experience fell short of your expectations, and we hope you will reconsider staying with us in the future so we can provide you with a much-improved experience.Sincerely,Hotel Manager
The location was pretty convenient, the hotel is on a kind of confusing awkward entance and we had to wait for a while to be able to enter the driveway. The rooms were okay they looked clean and spacious. Some little things that need repairs but over all our stay was good. The ladies helping during breakfast where very nice and helpful. Thank you ladies for refilling the ithem that were gone with more for is to have a breakfast 😁
Dear Mayra,Thank you for taking the time to review our hotel. We are pleased to hear that our location was convenient for you, although we apologize if the entrance was a bit confusing. We appreciate your feedback on the rooms and will take into account the need for any necessary repairs to ensure a comfortable stay for our guests. We're glad to hear that you enjoyed your time and that our breakfast service was a highlight of your stay. We will pass on your kind words to our staff. Thank you again for choosing to stay with us, and we hope to welcome you back soon.Sincerely,Hotel Manager
Great for 1 night.
Dear Luis,Thank you for taking the time to review our hotel! We are delighted to hear that you enjoyed your stay with us and found it to be great for one night. We strive to provide a friendly and comfortable environment for all of our guests, so we are pleased that we met your expectations. We look forward to welcoming you back in the future.Warm Regards,Hotel Manager
The area has gotten pretty grungy and cluttered with homeless people. The hotel itself is adequate, but the area feels pretty unsafe.
Dear Michael,Thank you for taking the time to provide feedback on your experience at our hotel. Your observations has been taken up by a team for verification and necessary actions. We are sorry to hear that you felt the area was unsafe. We take the safety of our guests seriously and have taken this feedback into account. We have taken steps to ensure that the area around the hotel is kept clean and to ensure that our guests feel safe while staying with us. We appreciate your feedback and hope that you have a pleasant experience with us in the future.Sincerely,Hotel Manager
needs cleaning and updating
Dear David,Thank you for taking the time to provide feedback on your stay. Your observations and suggestion are paramount. We apologize that your experience was not at the level of quality you expect. We strive to provide a clean and comfortable environment for our guests, and we are sorry that we did not meet your expectations. We will be sure to use your feedback to make improvements and ensure that our guests have the best experience possible. Thank you for bringing this to our attention.Sincerely,Hotel Manager
Dear Sherman,Thank you for sharing your recent stay with us and for giving us 4 stars. We're glad that you had a great time at our hotel. We strive to provide our guests with the best service and the most comfortable stay. If there are any suggestions for enhancements, please let us know. You are welcome again.Best Regards,Hotel Manager
Dear Yolanda,Thank you for choosing to stay with us. We are glad to hear that you enjoyed your stay and found our services satisfactory. Your four-star rating is much appreciated. If there is anything that we can improve in the future, please do let us know so that we can take the necessary steps to make your next stay even better.Sincerely, Hotel Manager