The room are sound proof if you’re deaf. The slamming doors vibrating the walls. The hallway conversations, it felt like there were talking to me. I might as well “slept” in the hall, or on the runway.
Room is remodeled and in a good condition. However, staff service can be improved. I called the room service to ask about the details of internet charge. He just hanged up on me!
I liked high quality. The limited shopping and restaurants on the property was problematic.
Modern and clean
Easy check in clean spacious room!
Check in was slow, Staff was not overly friendly, Pool was reserved for a private group, no hot water the entire stay, jacuzzi water was ice cold, pool was disgustingly dirty, trash bins outside were never changed from Friday night to Sunday at noon. We ended up having to stay a third night in town and moved to Lowes down the street because of how bad we felt the Westin was.
Close to shopping and dining.
Great!
Would of been nice to order from the restaurant from 6am - 11pm. Especially with it being the only rest on site. Also thought room service was offered ?
Great location, excellent staff
The property and facility itself was good. Check in was quick, and staffers were friendly. However, the first room we got was dirty with crumbs and other dirty particles on the floor and chair. We were moved to the same room two floors up that was better but still a bit dirty with crumbs on the chairs. Just not what I was expecting for a 4-star hotel.
For what you pay you get NO coffee in room or lobby, no free breakfast, no microwave in room, but pay double what a comfort inn and suites charges, it’s ridiculous!
I don’t even wanna talk about it.
I had a very pleasant stay. I did note that the restaurant, which only serves breakfast on weekends, lists on the breakfast menu both a bowl of berries and blueberry pancakes but when I tried to order the blueberry pancakes I was told that they had no berries. The waiter should have mentioned that when he 1st gave me the menu, however, their Eggs Benedict was quite good. The room was spacious with a huge tv and a wonderfully comfortable bed.
The facility is fresh and remodeled tastefully. The hotel is understaffed post pandemic. It took an hour to get a shuttle. There was only Starbucks for breakfast. Very few guests. Maybe it’s a little too soon as restrictions are slowly being lifted to make a judgment call.
Very nice place. Didnt like covid restrictions. Open up covid is a scam.
Located in O'Hare, The Westin O'Hare is a leisurely stroll from popular sights such as Donald E. Stephens Convention Center and Rivers Casino. This 525-room hotel welcomes guests with conveniences like a restaurant, a 24-hour gym, and a free airport shuttle.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:00 AM.
42-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include iPod docks, coffee makers, and free local calls.
Guests of The Westin O'Hare enjoy a 24-hour gym, free WiFi in public areas, and a conference center. If you drive, self parking is USD 37 per day, or you can take advantage of the free airport shuttle during limited hours. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, a computer station, and free newspapers.
The room are sound proof if you’re deaf. The slamming doors vibrating the walls. The hallway conversations, it felt like there were talking to me. I might as well “slept” in the hall, or on the runway.
Room is remodeled and in a good condition. However, staff service can be improved. I called the room service to ask about the details of internet charge. He just hanged up on me!
I liked high quality. The limited shopping and restaurants on the property was problematic.
Modern and clean
Easy check in clean spacious room!
Check in was slow, Staff was not overly friendly, Pool was reserved for a private group, no hot water the entire stay, jacuzzi water was ice cold, pool was disgustingly dirty, trash bins outside were never changed from Friday night to Sunday at noon. We ended up having to stay a third night in town and moved to Lowes down the street because of how bad we felt the Westin was.
Close to shopping and dining.
Thank you for taking the time to share your feedback with us regarding your recent stay. We are so happy to hear that the check-in experience was great, as well as the cleanliness and space offered in our guest rooms.