Frequently asked questions

Are free cancellation options available at citizenM Chicago Downtown?
CitizenM Chicago Downtown provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.
What's there to see within easy reach of citizenM Chicago Downtown?
This hotel is situated in Downtown Chicago, just steps from Michigan Avenue and Chicago Riverwalk, and within a short walk of Millennium Park. You’ll also find Art Institute of Chicago and Grant Park less than a mile away.
Will I be able to park at citizenM Chicago Downtown?
No, there isn’t parking at this hotel.
Does citizenM Chicago Downtown feature a casino at the property?
No, citizenM Chicago Downtown doesn’t have a casino.
Is there an indoor pool at citizenM Chicago Downtown?
No, there is no indoor pool at this hotel.
What do couples enjoy most about citizenM Chicago Downtown?
Couples staying at this hotel will appreciate amenities like a pillowtop mattress and a hydromassage showerhead as well as a bar.
Are there hot tubs at citizenM Chicago Downtown?
No, there isn’t a spa tub at this hotel.
Does citizenM Chicago Downtown have a restaurant that serves breakfast?
Yes, citizenM Chicago Downtown serves buffet breakfast for a surcharge each morning at CanteenM - open 24/7.
Does citizenM Chicago Downtown allow pets to stay free of charge?
No, pets aren’t allowed at citizenM Chicago Downtown though service animals are welcome.
Are there connecting rooms at citizenM Chicago Downtown?
No, there aren’t connecting guestrooms at this hotel.
How far is the airport from citizenM Chicago Downtown?
The closest major airport to citizenM Chicago Downtown is Chicago Midway Airport (MDW), which is 13.2 mi away (32 minutes by car). Another top airport is Chicago O’Hare Intl. Airport (ORD), which is located 18.4 mi away (38-minute drive).
Can I book a room with a balcony at citizenM Chicago Downtown?
No, you won’t find guestrooms with balconies at citizenM Chicago Downtown.