Very nice location
The person who checked me in on August 11th was rude and not friendly. She was short with me, didn’t answer my question, and just had a bad attitude. The person who checked me out; however, was very kind and very friendly.
The property needs to completely update the rooms. The furniture and carpet was dirty and torn, very disappointing for a Marriott property.
This was a wild experience. Paid the extra money to have a better hotel than others in the area and it was a waste. $190 a night is far more than what they should be charging. Our toilet was clogged and non working upon check in. We asked for maintenance and we’re told no maintenance was on staff and due to being fully booked we would not move rooms. The front desk lady offered us a plunger. I expressed that I’d rather not have to plunge and fix my own toilet for what we paid, she dismissed me and stated she’d have a plunger waiting for us when we got back from dinner. When we returned there wasn’t a plunger waiting for us. Had to track down one with another employee and then go fix the broken toilet in our room. The halls stank of weed and there were several cops present viewing security cameras later that night. Again, for the price, not even close to worth it. When the new hotel pops up on the corner I’m certain this one will struggle to maintain a business.
Some staff were really nice and helpful, while others looked annoyed to be bothered. Pool area was clean but never any towels available. Not the best experience.
I upgraded to their best room which was a King suite. All of the furniture was stained and everything in the room was out dated
Very spacious and nice and clean.... Definitely a winner 😎
It was a great stay
The room we booked stated it slept 4 people, a king sized bed and a pull out couch. The pull out couch is a twin sized mattress. There was NO way 2 could have shared it. Then I paid in advance for full breakfast, but registration clerk said she’d only give us 2 breakfasts because the room was for 2 people- but yet the online description stated slept 4!?! Full breakfast was “choice” of 1 breakfast sandwich, and a bottle of juice or yogurt. The Bistro staff member was GREAT! She was extremely pleasant and slipped us another sandwich to share! The night clerk was also helpful as we did not have any linens for the pull out couch. It should be noted that this facility does not have roll away beds available, not does it have full breakfast.
We had a very late check in after a horrible day at the airport and the check in staff was SUPER kind, helpful, and dug around to find us toothbrushes at 2:30 am!!
location good but condition just OK For example there was a burned out bulb in the reading lamp over my bed.
Check in was quick and easy and all the staff that we encountered were very friendly. Our only complaint was that the fridge turns off after 2 hours. And when you’re out of the room for most of the day you come back to drinks that are not cold anymore.
Pros: comfy beds, clean, beautiful lounge area, great water pressure Cons: poop temp was unusable, hot tub was broken, towels were sand paper. We were also NOT told about the 24 hour room service notice so our room didn’t get cleaned and it smelled so bad when we returned the next evening because of the food and diapers left in the room.
Had a prepaid reservation and when I arrived at the hotel they had no rooms available. I thought prepaid meant that the room was guaranteed regardless if you show up at 5:00 in the afternoon or 4:00 in the morning. I paid for the room in advance and expected it to be available when I arrived. Front desk employee wasn't much help.
Room said it would come with a microwave. I called the front desk they said it would be a more expensive room if we wanted a microwave. Did not provide enough towels. They gave left over shampoo and conditioner bottles instead of providing new ones. No hand soap. Air conditioner made a really loud sound every time it runs.
Within a short walk of Eastridge Mall, Courtyard by Marriott Charlotte Gastonia is within 2 miles (3 km) of Mary Jo's Cloth Store. This 130-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.
Enjoy a bite to eat at the hotel's bistro, or relax with a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe.
Guests can expect 31-inch Smart TVs with satellite channels and Netflix, along with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with down comforters ensure a restful night. Other amenities include coffee makers, free local calls, and ironing boards. Housekeeping is available on request.
Guests of Courtyard by Marriott Charlotte Gastonia have access to an indoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a spa tub, meeting rooms, and conference space.
Very nice location
The person who checked me in on August 11th was rude and not friendly. She was short with me, didn’t answer my question, and just had a bad attitude. The person who checked me out; however, was very kind and very friendly.
Dear Kimberly, Thank you for taking the time to review your stay at our hotel. We're sorry to hear that you didn't have the greatest experience with us. It's important to us that all of our guests have a great experience from the time you check in until the time you check out. We have reviewed this instance with our front desk staff to insure that this doesn't happen again. We hope to see you again soon.
The property needs to completely update the rooms. The furniture and carpet was dirty and torn, very disappointing for a Marriott property.
Dear Sara,We're saddened to learn you were disappointed with your stay. Please accept our apologies for any concerns about the condition of the property. We'll keep your comments in mind, and we'd appreciate the chance to provide you with more suitable accommodations.
This was a wild experience. Paid the extra money to have a better hotel than others in the area and it was a waste. $190 a night is far more than what they should be charging. Our toilet was clogged and non working upon check in. We asked for maintenance and we’re told no maintenance was on staff and due to being fully booked we would not move rooms. The front desk lady offered us a plunger. I expressed that I’d rather not have to plunge and fix my own toilet for what we paid, she dismissed me and stated she’d have a plunger waiting for us when we got back from dinner. When we returned there wasn’t a plunger waiting for us. Had to track down one with another employee and then go fix the broken toilet in our room. The halls stank of weed and there were several cops present viewing security cameras later that night. Again, for the price, not even close to worth it. When the new hotel pops up on the corner I’m certain this one will struggle to maintain a business.
Dear Rebekah,We're disappointed that your experience was not what it should have been. We sincerely apologize for the concerns you mentioned, and our team will discuss your feedback to ensure future visits will uphold our high standards. Thank you for your time, and we wish you all the best.
Some staff were really nice and helpful, while others looked annoyed to be bothered. Pool area was clean but never any towels available. Not the best experience.
Thank you for taking the time to offer your feedback about your recent stay with us
I upgraded to their best room which was a King suite. All of the furniture was stained and everything in the room was out dated
Dear Johnathan, Thank you for sharing your experience from your recent stay with us. First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay and would like to apologize for not exceeding your expectations. We'll be sure to share your report with our team as we are always seeking ways to improve for the future. It was a pleasure having you here with us and we wish you safe travels.
Very spacious and nice and clean.... Definitely a winner 😎
Dear Timothy,Thank you for the outstanding rating of your recent stay at Courtyard by Marriott Charlotte Gastonia. We're glad you had a wonderful time with us and that you enjoyed our clean and spacious accommodations. It would be our pleasure to host you again should your travels bring you back to Gastonia, so come back soon!
It was a great stay
Thank you
Dear Azucena, Thank you for your 5 out of 5 rating! We are glad to know that you love the location. We look forward to welcoming you back for another stay!