the heat pump fan in room 343 sounds like jet engine, very noisy over 60 dB. The hotel was not clean, floor was sticky, elevator & wall dirty
Everything was fine
The staff was very polite. Our room smelled cigarette smoke someone had smoked cigarettes in it or maybe right outside the door. I smeled it through the night, my friend woke up with stuffy nose, she is allergic to cigarette smoke.
I really wanted to like this property, but there was a fight outside at 2am. I actually got up after a few minutes to start recording in case there was an incident that needed to be reported to the police. I was disappointed that the hotel staff didn’t break it up faster or call the police to break it up. Yelling started up again around 4 or 5 am. I did not feel safe after that and won’t be returning.
Hotel Location with nearby shopping and restaurant. Rooms were clean. Price I paid was high due to labor day weekend
Good service and clean room but the surroundings were dirty(cigarette butts, trash, etc). Also, some loud people were swimming at 5 am and I called the office and no one answered after 3 calls.
Run down, smelly and down right scary.
Several police cars here to deal with people connected to the property
The price is good and the location is fine. The overnight staff was very unfriendly and didn'tcare about your time.
it was fine. met my needs
Barking dogs were an inconvenence. Handicapp parking was used up by employees of the the motel 6.NOTE THEY DIDN'T HAVE A HANDICAP STICKER. The bed blanket old with holes in it.
Price
For the price, you get what you get! Not a bad place, definitely needs to be updated. It almost looked like 2 different worlds when going from the lobby to our room on the 3rd floor -- 3rd floor hallway smelled nice and definitely more inviting.
Good location
Buffalo New York
The motel is a good buy. Although there are no frills, it's in a good location.
Located within 2 miles (3 km) of Eastern Hills Mall, Motel 6 Buffalo, NY - Airport - Williamsville is within 3 miles (5 km) of Samuel’s Grande Manor. This 130-room motel welcomes guests with conveniences like free in-room WiFi, free self parking, and a 24-hour front desk.
TVs come with cable channels, and free WiFi keeps guests connected. Free local calls are also standard.
Motel 6 Buffalo, NY - Airport - Williamsville features free WiFi in public areas and a vending machine. If you decide to drive, there's free parking. The 24-hour front desk has staff always at the ready.
the heat pump fan in room 343 sounds like jet engine, very noisy over 60 dB. The hotel was not clean, floor was sticky, elevator & wall dirty
Hi Michael,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
Everything was fine
Hi David,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
The staff was very polite. Our room smelled cigarette smoke someone had smoked cigarettes in it or maybe right outside the door. I smeled it through the night, my friend woke up with stuffy nose, she is allergic to cigarette smoke.
Hi Becky,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.
I really wanted to like this property, but there was a fight outside at 2am. I actually got up after a few minutes to start recording in case there was an incident that needed to be reported to the police. I was disappointed that the hotel staff didn’t break it up faster or call the police to break it up. Yelling started up again around 4 or 5 am. I did not feel safe after that and won’t be returning.
Hi Patricia,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.
Hotel Location with nearby shopping and restaurant. Rooms were clean. Price I paid was high due to labor day weekend
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
Good service and clean room but the surroundings were dirty(cigarette butts, trash, etc). Also, some loud people were swimming at 5 am and I called the office and no one answered after 3 calls.
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
Dear Guest,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
Run down, smelly and down right scary.
Hi Bryan,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
Several police cars here to deal with people connected to the property
Hi Emily,Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Hi John,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.