I did not check in. I cancelled my 3 booking days before the schedule but unfortunately I am still charged!
Breakfast should be included in price.
Friendly staff! Delicious breakfast! Quick pick up from the airport!
Sheraton Baltimore Washington Airport Hotel - BWI places you within a 15-minute drive of popular attractions such as Oriole Park at Camden Yards and Baltimore Convention Center. This 203-room, 3.5-star hotel has a restaurant along with conveniences like an indoor pool and a 24-hour gym.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served each morning for a fee.
LCD TVs come with cable channels and Netflix, and guests can stay connected with free wired internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include coffee makers, free newspapers, and free local calls.
At Sheraton Baltimore Washington Airport Hotel - BWI, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
I did not check in. I cancelled my 3 booking days before the schedule but unfortunately I am still charged!
Breakfast should be included in price.
Michelle, I am very happy to see that you enjoyed your stay with a score of 5/5. I am sorry, we do not offer free breakfast. We are a full service hotel so our breakfast buffet is made fresh every morning. Most hotels that come with free breakfast are not serving the same fresh products that we are. This is why ours is a pay breakfast. I'm sorry that was a negative about your stay but I hope it wasn't enough of a negative and all of the positives outweighed breakfast and you decide to come back and stay with us again! Thank you, Rickey Earles General Manager
Friendly staff! Delicious breakfast! Quick pick up from the airport!
Good Evening, On behalf of the entire staff here at the Sheraton Baltimore Washington Airport when I say we are so gratified that we had the opportunity to have you as a guest of ours. Our number one goal is guest satisfaction and we are happy that we delivered to your expectations; will continue to ensure we offer the same level of service time after time. Looking forward to being your hotel of choice whenever your travels bring you to the Baltimore area.
Jenna,I am sorry but your reservation is non-cancellable and non-refundable. This is why you were charged even though you cancelled. Unfortunately, you received a discount by booking this type of reservation which is why there are stipulations with it, like being non-refundable.Thank you,Rickey EarlesGeneral Manager