We got to the hotel at 4:30 pm cst and check-in is at 4 pm. We were told the room was not ready yet to give it 15 minutes. We had a wedding to go to and needed to get ready. I kept checking with the front desk and was told something different each time. They were short staffed and then I was told the Queen Suites are the last rooms to be cleaned. It was a little before 6 pm when they called that the room was finally ready. My kids wanted to go in the pool and when we got there, it was filled with crickets inside of the pool. Who wants to swim with crickets jumping at you in tje water. Why not just close the pool instead. We left the pool because they did not want to get in and when we got back to the room we couldn’t get in. The light would turn green with key but door was jammed. I called the front desk and the guy asked if anyone was in the room I said no and he sighed like it was a big inconvenience that I called because we couldn’t get in our room. I finally was able to get the door open by pushing it open with my body and maintenance showed up and said it was no problem he had a key if it happened again. We were told we can wait in the lobby area but they would not give us tickets for drinks until we checked in even though we were waiting in the lobby while Happy Hour was going on we weren’t able to participate. They gave us tickets when we checked in but at that point we had to get ready to leave. I will never stay here again.
The fact that the parking was $40.00 extra. This is not fair. We are already paying you to stay there. Also, the walk from the garage to the hotel is not safe.
Polite staff. Did not have a remote for one of the tv's in the room
Excellent breakfast and happy hour. Great location.
The hotel is conveniently located between (within walking distance to either) downtown or the South Congress area. Chelsea, at the front desk, was adorable and a real asset to their operation. My only complaint is that there was no hook in the bathroom to hang my toiletries bag on. There clearly had been one on the back of the door, which they'd taken down and not replaced. Also, I thought $40 was a bit outrageous for self parking. The parking structure is next to but separate from the hotel and one of the elevators puts you out at a point where the walk to the hotel is somewhat dangerous. You have to walk along a winding service road with no sidewalk, where a car could come around the curve quickly and hit you.
Really happy we picked this place, very reasonably priced for all you get. The happy hour to breakfast were great and our room is so nice!! Will be staying here again next time we’re in town. Plus the location is perfect!! Close to all the sights.
convenient, responsive staff, great Happy Hour and Breakfast included. Parking not a bonus.... expensive at $36/day.... and not known until booking complete. great rooms and beds. having the living area is totally the bonus, and totally worth the $$
Most everything was great. The room was as advertised. My biggest complaint is how absolutely filthy the elevators were. Not that big of a deal as we were hardly in them. But they could easily make that right.
The lobby area was spacious to gather with family & guest. The check in staff was courteous & informative. No bell hop service offered so plan of having to check in, the leave to the building next door to leave your car in a parking garage with very dirty elevators & no obvious security cameras or security officers. Then plan on carrying all your stuff & fam next door, slightly up the street to enter a side door and make your way to your room. The rooms smell moldy & musty. The carpets are brown and should be yanked out/replaced with tile that can at least be mopped after every rental. Our sofa bed had hidden stains in the cushions that could pass as either dark chocolate or old blood :(. The furniture was in dire need of furniture marker touch ups and furniture polish. The previous attempts of touch up remodels in the room/restrooms were evidently done by a non-experienced handy man. I am disappointed that the hotel chain owners/managers don’t do quality control walk throughs consistently to address unsightly craftsmanship like this. Paint in the bathroom had spray over on the edges and grout was “smeared” on some tile spots. I stayed with my family in this Austin Downtown hotel thinking that the brand was quality based but boy we’re we in for a surprise. Good thing we checked in on Friday night & left Sunday morning. The stay was so short that leaving and finding a different hotel would have imposed on our entire family graduation. We were 6 families with children.
I really enjoyed my stay at this property. I stayed there for 6 nights while I was attending a conference at the Austin Conference Center. This hotel was an easy 10-15 walk to the conference center. The breakfast buffet was great and also included an omelet bar where a chef makes you an omelet to order. There was also a happy hour each evening with snacks and free drinks (beer, wine, and cocktails). I also liked that this hotel was very close to the running/biking trails that go along the river and provide a safe place for exercise. I would highly recommend this place to anyone that wants to stay near the downtown Austin.
This hotel was in a great location. The only thing that was not ideal was that the garage was not attached to the hotel.
very attentive staff from the desk to the button
The property was out dated but the Staff was over the top excellent.
Overall, very nice rooms and a good value. They had a lovely free breakfast, and gave coupons for wine and beer during happy hour. There was a daily $36 charge for parking which I was not aware of at the time of booking. The only negative was that the indoor pool was closed for repairs. It was a really nice place and in an amazing location. We were able to walk everywhere.
This hotel was great. It was in a great location, walk-able to downtown restaurants and bars and the Congress bridge where the bats come out. Everyone at the front desk was friendly and helpful. The hotel breakfast was good and offered a lot including an omelet station. Rooms were a great size and comfortable bed; just needs a little updating but nothing serious. Would definitely recommend.
Great trip
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Really nice location and accommodations were awesome. Manager’s special keeps me coming back.
The air conditioning didn’t work in September !!
Located in Downtown Austin, Embassy Suites by Hilton Austin Downtown South Congress is adjacent to South Congress Avenue and within a 5-minute walk of other popular sights like Lady Bird Lake. This 262-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Start your day off right with a free cooked-to-order breakfast, served each morning from 7:30 AM to 9:00 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sitting areas, refrigerators, and microwaves are also standard.
Guests of Embassy Suites by Hilton Austin Downtown South Congress have access to an indoor pool, a 24-hour gym, and WiFi in public areas. Self parking is available for USD 48 per night. The front desk has multilingual staff on hand 24/7 to help with securing valuables, access to locker space, and luggage storage. Additional amenities include conference space, a 24-hour business center, and express check-in.
We got to the hotel at 4:30 pm cst and check-in is at 4 pm. We were told the room was not ready yet to give it 15 minutes. We had a wedding to go to and needed to get ready. I kept checking with the front desk and was told something different each time. They were short staffed and then I was told the Queen Suites are the last rooms to be cleaned. It was a little before 6 pm when they called that the room was finally ready. My kids wanted to go in the pool and when we got there, it was filled with crickets inside of the pool. Who wants to swim with crickets jumping at you in tje water. Why not just close the pool instead. We left the pool because they did not want to get in and when we got back to the room we couldn’t get in. The light would turn green with key but door was jammed. I called the front desk and the guy asked if anyone was in the room I said no and he sighed like it was a big inconvenience that I called because we couldn’t get in our room. I finally was able to get the door open by pushing it open with my body and maintenance showed up and said it was no problem he had a key if it happened again. We were told we can wait in the lobby area but they would not give us tickets for drinks until we checked in even though we were waiting in the lobby while Happy Hour was going on we weren’t able to participate. They gave us tickets when we checked in but at that point we had to get ready to leave. I will never stay here again.
The fact that the parking was $40.00 extra. This is not fair. We are already paying you to stay there. Also, the walk from the garage to the hotel is not safe.
Hello Gabriel, Thank you for taking the time to leave a review. Based on your rating, it seems you enjoyed your overall experience. While we wish your entire visit had been seamless, we are sorry you are unhappy about the parking fee. Please know we work to maintain competitive pricing similar to the surrounding area. That said, we'll be sure to share your feedback regarding the walk to the garage with our internal team for further consideration. It was a pleasure having you here, and we hope to welcome you back again soon.Regards,Embassy Suites by Hilton Downtown South Congress Management Team
Polite staff. Did not have a remote for one of the tv's in the room
Hello Mariano,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Please accept our apologies for any inconvenience with the remote. We'll keep your comments in mind and hope to see you again soon.Regards,Embassy Suites by Hilton Downtown South Congress Management Team
Excellent breakfast and happy hour. Great location.
Hello Lisa,We're thrilled to know that our tasty food and amazing location impressed you at Embassy Suites by Hilton Austin Downtown South Congress! Please consider coming back to join us again in the future. Regards,Embassy Suites by Hilton Downtown South Congress Management Team
The hotel is conveniently located between (within walking distance to either) downtown or the South Congress area. Chelsea, at the front desk, was adorable and a real asset to their operation. My only complaint is that there was no hook in the bathroom to hang my toiletries bag on. There clearly had been one on the back of the door, which they'd taken down and not replaced. Also, I thought $40 was a bit outrageous for self parking. The parking structure is next to but separate from the hotel and one of the elevators puts you out at a point where the walk to the hotel is somewhat dangerous. You have to walk along a winding service road with no sidewalk, where a car could come around the curve quickly and hit you.
Hello Mark,It is music to our ears to hear that you enjoyed our stellar staff and prime location. With so much to do in the area, we hope you had a blast checking it all out. You can be confident that we will discuss your feedback to ensure that we are providing guests with the best stay possible. Nevertheless, we would love to welcome you back again soon. Regards,Embassy Suites by Hilton Downtown South Congress Management Team
Really happy we picked this place, very reasonably priced for all you get. The happy hour to breakfast were great and our room is so nice!! Will be staying here again next time we’re in town. Plus the location is perfect!! Close to all the sights.
Hello Marna,It's terrific that our prime location, tasty breakfast, comfortable rooms, and outstanding value were highlights of your stay! It would be an honor to host you again, so please revisit us soon at Embassy Suites by Hilton Austin Downtown South Congress!Regards,Embassy Suites by Hilton Downtown South Congress Management Team
convenient, responsive staff, great Happy Hour and Breakfast included. Parking not a bonus.... expensive at $36/day.... and not known until booking complete. great rooms and beds. having the living area is totally the bonus, and totally worth the $$
Hello Denise,Thank you for your detailed review and excellent rating of your time with us at Embassy Suites by Hilton Austin Downtown South Congress. We are thrilled that our attentive service and tasty dining options impressed you, as well as our spacious accommodations. It was a pleasure hosting you, and we would be happy to welcome you back again soon! Regards,Embassy Suites by Hilton Downtown South Congress Management Team
Most everything was great. The room was as advertised. My biggest complaint is how absolutely filthy the elevators were. Not that big of a deal as we were hardly in them. But they could easily make that right.
Hello Bradley,Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. It is regrettable, however, that not everything was perfect. Our housekeeping team has been made aware of the oversight you experienced, so we can improve in this manner and provide an even better service to future guests. In the future, we would love nothing more than to welcome you back for another exceptional experience.Regards,Embassy Suites by Hilton Downtown South Congress Management Team
The lobby area was spacious to gather with family & guest. The check in staff was courteous & informative. No bell hop service offered so plan of having to check in, the leave to the building next door to leave your car in a parking garage with very dirty elevators & no obvious security cameras or security officers. Then plan on carrying all your stuff & fam next door, slightly up the street to enter a side door and make your way to your room. The rooms smell moldy & musty. The carpets are brown and should be yanked out/replaced with tile that can at least be mopped after every rental. Our sofa bed had hidden stains in the cushions that could pass as either dark chocolate or old blood :(. The furniture was in dire need of furniture marker touch ups and furniture polish. The previous attempts of touch up remodels in the room/restrooms were evidently done by a non-experienced handy man. I am disappointed that the hotel chain owners/managers don’t do quality control walk throughs consistently to address unsightly craftsmanship like this. Paint in the bathroom had spray over on the edges and grout was “smeared” on some tile spots. I stayed with my family in this Austin Downtown hotel thinking that the brand was quality based but boy we’re we in for a surprise. Good thing we checked in on Friday night & left Sunday morning. The stay was so short that leaving and finding a different hotel would have imposed on our entire family graduation. We were 6 families with children.
Hello Laura,Though we're pleased you enjoyed our friendly staff, we regret that other aspects of your stay fell below your expectations. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed internally as we jump into action to rectify the issues you've mentioned. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.Regards,Embassy Suites by Hilton Downtown South Congress Management Team
Hello Crystal,Thank you for taking the time to share your experience. We apologize for the multiple inconveniences you encountered during your stay regarding checking in and our amenities. Your experience does not align with the high standards we aim to provide our guests, and we deeply regret the issues you faced. We will address these concerns to ensure such incidents do not happen in the future. Thank you for bringing these matters to our attention.Regards,Embassy Suites by Hilton Downtown South Congress Management Team